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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My mother received an ad from Beltone regarding a "field trial" of a "revolutionary" new hearing aid, and that by participating at no cost or obligation, she could purchase the hearing aids at a greatly reduced cost. A free hearing exam was included. My mother went there on April 2nd. After conducting the hearing exam, the "audiologist" Ms. ****** *-********, told her that the trial hearing aids would not work for her, and pressured her into purchasing a pair of hearing aids that cost $8,962 dollars, and had her sign a loan for that amount. My mother wore the hearing aids home, but they kept falling out. Considering the cost and the inadequecy of the product, she returned to the office on April 9th. Ms. *-******** accepted the product, fumbled when opening the case and claimed there was only one there. She said she could not except them until my Mom could find the other one and bring it back. My mother went home with my brother and looked at home, but they were sure that both were in the package when they gave it back to Ms. *-********. I am complaining about the bait and switch tactics used to take advantage of an elderly person, as well as the high pressure tactics used on her to sell her something she did not need. Worse, Ms. *-******** used some slight of hand to remove one hearing aid and claim that my mother lost it. My mother returned the package again on April 16th, and Ms. *-******** insisted on charging her credit card for $731.60 as a "restocking fee".
Business response
05/15/2024
Hi There,This issue was resolved almost a year ago. And a refund was given by the practitioner to the patient for the restocking fee. This should already be resolved.Customer response
05/15/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has perform this action on or about 24 April 2024, and I consider this complaint resolved. Regards, ***** *********Initial Complaint
04/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Received solicitations in the mail for my deceased mother who has been dead for years. My mother has never lived at the house and I have complained to BBB years ago for sending solicitations to my other houses. I also have all my houses registered for do not solicit etc. but yet they still do. ****** * ***** is my mothers nameBusiness response
04/29/2022
Our marketing department will take her off our mailing list. It may take one or two cycles for that to happen.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.