Business ProfileforAll Masonry

We have put down 50% of the total amount around 3,700 dollars. We made the deposit at the end of 2022 and knew that work could not be started for several months due to temperatures. Soon after the work was underway we started running into communication issues. We would wait for several weeks and then have to call to see when someone was planning to "come out and finish the work" only to have someone show up do a few hours of work and leave. We never knew when, if or what time they would arrive or what they'd be working on that day. I spoke to the owner in person and walked through the issues I had with the work. He took pictures of the problems and mentioned that he had told them to do this or that. His crew came back out but did not address all of the issues and the ones that were touched were not done properly. Currently there are still issues with the masonry work done on the house, cracks in the steps that should have been repaired. Cracks have also started for form in many of the areas that were repaired. Our last attempt at communication was July 6 2023. We sent an email to the owner ***** with pictures and a list of items that we still had issues with. I expressed that we needed to talk and I have not received a response. We are looking for at least a partial refund. We are displeased with the work that was complete and also left with a lot of work that wasn't touch or addressed even after several conversations.