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          AAA Mid-Atlantic has 1 locations, listed below.

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            Business ProfileAAA Mid-Atlantic

            Roadside Assistance

            Contact Information

            1376 Towne Square Blvd NW

            Roanoke, VA 24012-1611

            Visit Website
            (540) 344-0943

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 122

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This firm offers travel services such as reservations, trip-packs, auto club membership for repairs services, personal, life and home insurance.

            Business Details

            Location of This Business
            1376 Towne Square Blvd NW, Roanoke, VA 24012-1611
            BBB File Opened:
            10/15/1987
            Years in Business:
            122
            Business Started:
            1/15/1902
            Business Incorporated:
            6/14/1993
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • AAA Club Alliance Inc.
            Business Management
            • Ms. Bernadette Frasier, Office Manager
            • Ms. Missy Tharpe, Director of Client Services
            Contact Information

            Principal

            • Ms. Bernadette Frasier, Office Manager

            Customer Contact

            • Ms. Missy Tharpe, Director of Client Services
            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/20/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Called AAA at 7:30 , I called back at 8:07 was told ETA was 9:30 . No one came, then called back at 9:36 was told they were having trouble finding a tow truck. Called back at 9:55 and was still waiting on a tow , at 10:43 tow truck called and was on his way. Driver said he had been at shop since 6:30 and never received a call from AAA. Said this had become a habit with them. I made a complaint with company had to cancel part of my day and now will work on my day off. Unacceptable AAA
            Read More
            Read 9 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Carol D

            05/30/2023

            I have had AAA for years, and I pay extra for motorcycle insurance. I have never needed to use it, until last Friday. My husband who is on the policy had an accident on his motorcycle with a deer. He was ok, the bike was not. So, for the first time I called AAA, only to be told that because there was an accident involved, they would NOT come and get the bike. SO....they have taken my $$$ for years, and the only time I needed them, I was denied. Thanks AAA.

            AAA Mid-Atlantic Response

            06/08/2023

            We apologize for the incorrect information given. Towing under your motorcycle membership is covered. If you had to seek outside service due to this misinformation you may file for reimbursement by visiting the below link: ***************************************  Again we can not apologize enough and want to assure you this is not the type of service we expect for our members. This will be used as a coaching opportunity with the agent who provided the incorrect information. Thank you

            Local BBB

            BBB Serving Western Virginia

            More Info on Local BBB

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