Business ProfileforChem-Dry of Richmond Residential and Commercial Carpet, Rugs, and Upholstery Cleaning

First transaction was in Sep 2023. The company came and cleaned the basement carpet after a storm outage caused the sump pump to not work. The charge at that time was $209. At this time, the carpet was wet, dirty and had mold/mildew odor.The second transaction was in Dec 2023. The same issue occurred and they came to perform the same service. Despite what the company states, the circumstances and needs were the same both times. Wet, dirty carpet and mold/mildew odor. Yet this time, they added a "Special chemical" which they either can't or won't state how much they used. The charge this time was over $700. This chemical did not take care of the issue as the odor it was supposed to address returned the following day.The company also did not leave any "air movers" as the state they did.My mother has paid roughly 1/3 of the "billed" amount once the visit in December was completed which the payment term was offered by ********************** sent another technician on Jan 5th to clean the stains that were not removed on the visit in Dec. This technician stated that he is their "commercial tech" and is called in to fix residential issues. He further stated the visit in Dec was not performed correctly and the we should make a complaint to the owner *****. We have never been contacted by the owner, just the Ops Manager, *****, who is also the one that sold the job.We would simply like the company to cancel the remaining balance they show as due and to put this issue behind us.