Business ProfileforThe Lube Center

On 12/27/23 I paid $730.70 to The Lube Center (TLC) at **** ******* ***** ******** ** ***** for a routine oil change on my 2017 Toyota Prius. I drove the car approximately 1.5 miles home afterwards. I next used the car approximately 2 days later. I drove it one block and the car was vibrating and the engine smoked. It then cut off and would not restart. I had an engine warning message to immediately take it to a mechanic for service. I had to have it towed to my garage (******** ******* **** ******** ****. I did not suspect the problems were due to the oil change since I never heard an oil change problem could cause problems like this. The garage worked on the car and then informed me that it had been overfilled with oil. Instead of 3.9 quarts, it had been filled with 3.5 gallons of oil. The bill at this point was $554.45. I contacted the manager at TLC (*****). He stated they were not responsible for the work but agreed to notify his supervisor and have them call me. No one ever called me back. I repeatedly called ***** over many weeks and requested a response. He stated that the disclaimer on the receipt meant they were not responsible to cover the cost of my repairs. The read: "If you suspect an issue with your vehicle that is related to our service you must contact the service center immediately. Failure to do so will void the warranty". I did not suspect it was a problem with the oil change so this disclaimer did not apply. Furthermore, I did not suspect an extreme oil overfill of my car since their receipt stated they put 4.4 quarts of oil in my car. My family was without this car for 25 days causing great inconvenience. The total cost of the repairs were $679.45. I am requesting to be paid for this plus a refund of the cost of the faulty oil change. There was gross negligence in the oil change provided. At this point I am only asking for the cost of the repairs (receipt available) and the cost of the oil change.