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Business Profile

Colleges and Universities

American National University, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I graduated from American National University in *********, ** over 4 years ago in 2018. The main office is in *****, ** but, I never attended that location. I had signed many documents for my student loan and financial aid. I NEVER, EVER received a single phone call, email, or mail stating I owe anything that was not financed in my student loan. I got a call last week stating I have a past due balance of $241.00 and I have until the end of the week to pay or it will go to collections. Still, no physical bill or anything giving explanations of what I owe or why they have NEVER billed me until threatening collections over 4 YEARS. I still have not received any invoice in any form. This is highly unethical to wait over 4 years and inform me that not everything was covered and I need to pay within a week. I was given my loan documents and financial aid and there was no mention of anything I would have to pay to the college. Everything was financed. Again, it is highly unethical for a business to never send any form of communication of any balances due for over 4 years and then try to collect. I still have not received a bill. There should be some statute of limitations on a business waiting years to suddenly decide they want to bill someone. If they didn't need the funds for over 4 years, then it's a write off. I have my student loan that is in good standing. It isn't like they have been sending me bills, calling, emailing etc to collect this. I had no idea as I was told everything was covered and I NEVER got any form of bill from them. This is wrong on so many levels.

American National University, Inc. is NOT a BBB Accredited Business.

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