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          Roanoke Rental Homes, LLC has 1 locations, listed below.

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            Business ProfileRoanoke Rental Homes, LLC

            Property Management

            Contact Information

            16 S. College Ave

            -

            Salem, VA 24153

            Visit Website
            (540) 206-3535

            Customer Reviews

            3/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            16 S. College Ave -, Salem, VA 24153
            BBB File Opened:
            7/17/2019
            Years in Business:
            14
            Business Started:
            4/20/2010
            Business Incorporated:
            4/20/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. April Fridley, Office Manager
            • Ms. Megan Fridley, Property Manager/Leasing Agent
            Contact Information

            Principal

            • Ms. April Fridley, Office Manager

            Customer Contact

            • Ms. April Fridley, Office Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/24/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            We moved out a house that we rented for 2 years this company called Roanoke rental homes to go with the property of June of 2022 we reached out to them to do another pre-inspection they declined so we took it upon ourselves by thinking everything is going to be all right once we clear the house or should I say buy another house everything will be fine wrong answer now they're going out to our total deposit of 2100 saying that we did all that damage oh yeah they got all those after pics but no before pics so now we're leaning towards court and this is a lot of money the company that we're dealing with is very deceitful every time we call those guys to get them work order done it felt like we were talking to a bunch of weird people that wasn't professional we are so happy to get out of that situation but we want our money to close the door on this we wish their luck in their Endeavors to hopefully get better and treat people fair and correctly in life which don't cost anything we need somebody's help to get this thing done if there's anything you can do for us please advise thank you very much
            Read More
            Read 3 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ni J

            02/14/2024

            This place is called the run around rental, it’s not much clarification with them! They discriminate, also never pay a deposit without seeing a property first they will see your messages and ignore you and claim you never put in effort but in all reality was very consistent. Its not my lost its always better but it is the principle behind the situation so just be aware of this place!

            Roanoke Rental Homes, LLC Response

            02/16/2024

            We are sorry you feel this way. As we stated to you on the phone and in emails we are sorry but being approved does not mean we are holding the property for you. It is still marketed online or by mouth for those who call in just as it was for you. The property is not taken off the market until someone makes a deposit payment on it. You failed to do this. Per our emails with you did not want to see the property until 2/15/24 and the other applicants were approved after viewing it on the 9th. We have offered you other properties since this one is no longer available and you refused them. You are absolutely correct in never paying a deposit on a property you have not viewed just as you should never put in applications for properties you have not viewed. We do not accept deposits for approved applications if the property has not been viewed by the applicant.
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Western Virginia

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