ComplaintsforParker Oil Company, Inc.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Earlier this year in the month of January I had Parker come and deliver a full tank in anticipation of adverse weather. When the ticket was filled I saw tank lockout on the receipt and called to resolve the issue. The operator did not know why there was a tank lock out and said they would send someone to check it out. Over the next several months I wait for a response to the issue, but I am only contacted about paying the balance. Today a operator calls me and explains that my tank was locked out because I didnt use enough propane for the year and how I have several service charge fees along with parts and labor fee for a leak that I never knew existed and never saw anyone come out and do any work on the propane system. Please help me with this company because they dont have any communication between their departments where they can come up with a clear reason why I have been accruing all of these bizarre charges for services that I have not been able to use.

  Business response

  06/27/2024

  The ********* propane tank was locked out due to nonpayment from a delivery received in 2022 which the account went 90 days past due.  The charge this spring was to send out a technician to remove the tank lockout.  We delivered ***** gallons of propane for a total of $208.64.  The technician fee to remove the tank lockout is $146.83.  Our policy on leased tanks is that the home must burn 100 gallons per year or be subject to a tank rent fee.  This fee was billed at $105.30.  Currently the account has feel into 120 days past due.  We will waive the service charges if the ********* would please complete payment for the services rendered.  The total due would be $460.77.  Thank you.  

  Customer response

  06/27/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear.
  
  I was unaware of the existence of these fees, as well as the lockout on my tank. Additionally, I was not informed about the fee for removing the lockout, and I was not even aware that the lockout had been removed. As I only use the propane for a fireplace and it has not been used since the lockout was removed, I would like to propose an agreement. I suggest that your company retrieves the tank and the remaining propane, and that we discontinue our business relationship going forward. Thank you for your attention to this matter.
  
  
  Regards,
  
  *************************
  
  
  
  
  

  Business response

  06/28/2024

  We will process the tank pickup.  Thank you for your business. 

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August of 2021 we had our modular home set. We had ordered a gas Generac generator to add to our piece of mind. With covid, like everything else, it was on backorder. Finally in August of 2022 the generator arrived and set up by a licensed electrician. We hired Parker Oil to come and make all gas connections. Fast forward to April. Our generator is scheduled to do a self check every Thursday. I was outside working in our garden when I heard the generator attempt to fire and start without success. Upon further examination with codes and such it was discovered the 400 gallon gas tank was empty. We called Parker Oil to come check the system as there was no way we burned through 400 gallons of propane in 8 months ( 1 hr 20min) of generator checks. The propane tank was filled and a quick leak check was done and it was determined there was indeed a leak. The valve was turned off and waited for the service man. The service man came and did a more thorough examination and found the connection was loose at the gas fitting entering the house. My husband was told "it was never tightened with a wrench" We were then billed $1229.06 to refill the propane tank. We called to dispute the charges as there was a leak on a brand new install. We were told "they didn't know if we had tampered with it" and would not correct the charges. I find it very insulting to accuse us of tampering with the gas. We feel that the gas should have been replaced at no charge being that their workmanship failed.

  Business response

  06/27/2023

  BBB,

   

  This customer received service back over 6 months prior to this issue and owns their own propane tank.  When we completed the install, a pressure test was passed therefore the system was complaint and working properly.  The user owns the tank and lines therefore they are responsible for after the install.  We have no idea if the system was tampered with or damaged during that timeframe.    

   

   

   

   

  Thanks,

   

  ********************;

• Initial Complaint

  05/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered over the winter 200 gallons and 100 gallons of propane. I normally go through about 200 gallons for an ENTIRE year. The first 200 gallons lasted around 3 months. We called and told them that we were out and that we believed there was a leak. They sent out techs who stated that something was wrong with the check valve, that the area where the tank has been placed (under ground) was flooding, and they believed the tank had rusted out and there was likely a hole. Two weeks later I called and stated that we were almost out again! 2 weeks and 100 gallons gone. Something was clearly wrong, this was in Feb. I waited to hear back and in March we totally ran out. In May I was admitted into the hospital for pregnancy issues and spent 30 days admitted in Richmond. While there they finally came and put in a new tank. I called several times inquiring about reimbursement for part of the propane that leaked and finally they stopped answering my calls. They have failed to even hook up the tank that is here and refuse to address the issue that they swore it was their tank (so I was stuck with them) yet they done bury rented tanks. So either they held me hostage to keep doing business with them under false pretenses that it was their tank, or it is their tank and now they don't want to be held responsible for the leak that leaked out several hundred dollars worth of propane.

  Business response

  06/15/2022

  Removed the tank that was suspected as to leaking and replaced with a new tank filled for free. 

• Initial Complaint

  12/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I sold my home a year ago and informed the company the new owner would be assuming responsibility of the propane. They said it was fine. Then I received a notice from a law office saying I owed more money than my last bill. My significant other reached out to try to settlement the payment, and was told that they wouldn’t. Despite us having been billed for something that was charged after we moved out of the property. The local office has refused to help, so we need another resolution. The bill that’s owed is around $***. They are trying to bill me more than $***.

  Business response

  01/03/2022

  The Feeley residence received a delivery of propane on 08/21/2020 in the amount of $******.  The residence was then sold on 12/30/2020.  The Feeley's have not made any payment for the product delivered, therefore accumulating late charges every month since August of 2020.  Please remit payment as soon as possible for the current balance of $******.  This includes removing the tank rent fee for 2020.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩