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Business Profile

Waste Management Services

Davis Disposal LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money was taken from my account by this company without my permission and without any reason for an automatic payment that I DID NOT set up.My bill had been and always has been paid in full.The money taken was not put towards my payment history on my account. No documentation of my payment is in my account.The company is refusing to call me back or to respond to my emails

    Business Response

    Date: 04/08/2024

    There was a payment taken out on March 15th but it was refunded that same day. 

  • Initial Complaint

    Date:12/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See attached for full complaint details as well as corroborating documentation. 1.) Complaint of deceptive business practices/breach of contract/false advertising 2.) Transcript of phone call between Davis Disposal and ******* ****** on 12/2* 3.) Payment history of ******* ****** to Davis Disposal 4.) Screenshot of comments made by Davis Disposal on ******** in August 2022 5.) Continued screenshot of comments made 6.) Continued screenshot of comments made 7.) Screenshot of Davis Disposal website showing recycling being offered 8.) Screenshot of Davis Disposal website showing recycling being offered 9.) Screenshot of customer who received reply from Davis Disposal about recycling not being offered I have been unable to locate, through hours of searching, the article that Davis Disposal supposedly put in the Free Lance Star regarding their inability to provide recycling services to customers.

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:

    re: Davis Disposal LLC complaint ID ********.

    I received the requested refund from Davis Disposal LLC, but have yet to see any notification to current customers (have verified through neighbors and on **** **** ***) that customers who are continuing to pay the $* a month for recycling are NOT getting recycling services, instead recycling materials are simply being thrown into the landfill with the rest of trash. I also requested through the ******** ********* office that Davis Disposal provide transparency on when exactly recycling was discontinued, as it is our belief that Davis Disposal owes us and other customers MORE than what we were refunded, as we are now learning that they have told OTHER people that recycling has not occurred since at least July 2022.

    (Also it is important to note that the refund we were issued was issued the same day - though I didn't actually see this until 5 days later - that I filed the complaint with the Better Business Bureau and the ******** *******, and I noted to Davis Disposal on the phone that I had done that, so they issued the refund in order to circumvent my official complaint.)

    Regards,

    ******* ******

Davis Disposal LLC is NOT a BBB Accredited Business.

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