Complaints

This profile includes complaints for CTMID, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CTMID, Inc. has 4 locations, listed below.

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  CTMID, Inc.

  6410 Backlick Rd Springfield, VA 22150-2633

• 

  CTMID, Inc.

  2810 Metro Plz Woodbridge, VA 22192-4646

• 

  CTMID, Inc.

  4806B Jefferson Davis Hwy Fredericksbrg, VA 22408-4258

• 

  CTMID, Inc.

  13709 Jefferson Davis Hwy Woodbridge, VA 22191-2024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14, 2023, I visited the Midas location at 2810 Metro Plaza, Woodbridge, VA 22192, to perform an oil change on my 2014 **** **. At the time, I entrusted your company with my vehicle, confident that your technicians would carry out the service with the highest level of professionalism and expertise. I have visited this location several times before. After the oil change, I noticed several alarming issues with my vehicle's transmission. There were pronounced jerks and delays in shifting gears, accompanied by disconcerting grinding sounds. These symptoms were completely absent before the oil change, indicating that the Midas technicians must have mishandled or neglected a crucial component of my vehicle's transmission system during the service. My **** **'s transmission went into emergency mode. When I spoke to the desk manager, ****, he informed me that an apprentice technician who had changed my oil was fired for draining my transmission and overfilling my oil. As a result of the prolonged repair time, I had to arrange for alternative transportation to meet my daily commitments, including work, family responsibilities, and other essential activities. I was forced to rent a vehicle from ********** Rent-A- Car from July 14, 2023 to July 19, 2023 at a cost of $667.38USD. Therefore, I kindly request that Midas reimburse me for the full amount of the rental costs incurred during the period my vehicle was in your possession but not available for use. After this incident, I need to take my car to an authorized **** dealership for a complete inspection. I'm happy to share the diagnostic report from the dealership with Midas, indicating any observed transmission damage that resulted from mishandling during the oil change. After taking my vehicle to an authorized **** dealer for further inspection, Midas will pay for any repair cost related to transmission or subsequent issues found by **** technicians. A warranty placed on the work that Midas did perform on my vehicle

  Business Response

  Date: 07/26/2023

  ***** insurance has taken care of the customer and repairs. Customer is aware of this. 

  Business Response

  Date: 08/11/2023

  As in the first response, ***** insurance has taken care car and customer. 

  Customer Answer

  Date: 08/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I am writing to address the recent response from **** insurance regarding my complaint filed with the Better Business Bureau (BBB). Upon reviewing their feedback, I feel it essential to clarify that their portrayal of the situation does not reflect the current, unresolved status of my claim, and I must, regrettably, reject their response.
  Status of Claim Resolution: Contrary to ***** insurance's implication that the claim has been addressed, it remains very much in an unresolved state. The crux of the issue lies with the claims adjuster seeking confirmation on the service rendered to my vehicle. While I recognize the importance of due diligence, it's worth noting that we're several days into this verification process. Each day of delay is a day I am without my primary mode of transportation.
  Vehicle Retrieval Impediments: The ongoing verification process has directly resulted in me being unable to retrieve my car. This prolonged waiting period is not only an inconvenience but also adds layers of stress and potential financial implications, such as storage fees and the depreciative effects of a car remaining stationary for an extended period.
  Efforts on My Part: I have made concerted efforts to explain the situation and provide all necessary details to the best of my abilities. The elongated timeframe and apparent standstill of the claim process, despite these efforts, is disappointing and does not reflect the efficient resolution I was expecting.
  In conclusion, while I acknowledge **** insurance's response to the BBB, the nuances and current realities of the situation are far from the settled status they've portrayed. I kindly request the BBB's continued attention and intervention to expedite a just and timely resolution to this claim.
  I sincerely hope for a more favorable and swift outcome and appreciate the BBB's support in navigating this matter.

  Regards,
  ** *******************

  Business Response

  Date: 08/15/2023

  Hello, I'm trying to get information on this case. My understanding is that the customer isn't happy with how **** insurance has handled the situation.? 
  
  

  Business Response

  Date: 09/22/2023

  **** insurance took over this vehicle and situation. **************** location is no longer in business. I'm not sure what other information is needed. Customer wasn't charged there is nothing to refund. 

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Midas (13709 Richmond Hwy Woodbridge, VA 22191) on 2/6/23. I needed an oil change, and I told them I wanted to do full synthetic oil and that I needed my battery to be tested because my battery light would come on when I was driving my car. They did the battery test, and it failed, so I asked them if they could replace the battery for me. They did my oil change and replaced my battery that day; I paid $489.22 for the oil change and battery replacement. A couple of days later, as I was driving, my check engine light came on, so I went back on 2/10/23 to let them check it out; she called me to tell me that it was my "gas cap," and that's why my check engine light came on. He changed my gas cap, which has NOTHING to do with my check engine light, but I just let them fix it because they know more than I do. I paid $35.55 that day for them to change my gas cap, and they reset my check engine light and then told me at the end of my transaction to come back if it came back on; now, why would I come back if that's what I came to you for you to fix it. 2/24/23 I went back AGAIN because now my car is shuttering and jerking badly at red lights or when my car is stopped. I asked if they could do my spark plugs because ***** told me it was the spark plugs the last time I came, and around that time, it was minor. They said all my spark plugs were burnt, and they had to replace all four. I told them I wanted them to keep the car overnight and test it in the morning to ensure it didn't misfire. They did a cold start and let it run for 45 min. I paid $400.31 to get all that fixed. The next day, my car started shuttering and jerking again; I was on the highway, then my battery light came on again, and today (3/3/2023), I went to the dealership to appraise it; the check engine light came on, and they said it was my gasket and they hooked it up to the machine and told me my transmission was going bad. I spent $889.53 on things I didn't need, except for my oil change.

  Business Response

  Date: 03/20/2023

  Good morning, 

  To begin. The battery was replaced due to it failing the battery test (please see in attachments) ************** was made aware of this via a digital inspection we sent her. She approved the replacement. Spark plugs were replaced due to mileage and spark plug were fouled. We recommended that the coil packs be replaced also. The vehicle had a detectible misfire. At the time when ************** left with the vehicle it was not misfiring and driving as intended/expected. The gas cap was replaced because a small evap leak was detected. I am in an agreement that a gas cap replacement would not have fixed the stuttering and jerking. I am willing to refund $35.55 for the cap. **. ****** statement that the dealership is quoted as saying that there is a "gasket" and or "transmission" problem doesn't Aline with what we were seeing. Is there documentation of this from the OEM dealership? 

  I may be reached at ************ or *********************************** I am Operations manager that oversees the Woodbridge Midas. 

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday Nov 11, I went into Midas auto repair in Marumsco, VA to see what was wrong with my serpentine belt. Upon being told that there was a scratch on my serpentine belt and there was also something wrong with my alternator in which I received a new one and I also received a inspection that I passed. A week later (Friday Nov, 18) I had to go on the side of the rode because my check engine light was on, a light was flashing saying "vsc off", and my car was smoking. I was then towed and my car was taken to the ****** ****** in Stafford, VA (close to my home), once my car was inspected I was told that my coolent nipple broke off, my coolent hoses were then glued together (suspected to have been broken when alternator was put in), there was no coolent, the compression in my engine was low which is what caused it to overheat and it would not start. After informed of the damages the receptionist at Midas denied the allegations, even after talking with the repairman at ****** where the damages were evident and no one else had seen my car from Friday Nov 11- Fri Nov 18 when my car was inspected. A claim was made to my insurance *** but there is no resolve because my insurance stated that "I was not in an accident". Images below show receipts from Midas with my inspection and the repairs done, description of the damages from Toyota, text messages detailing my car getting towed on Thursday night, and images of inside of my engine with fluid all over it (possibly coolent).

  Business Response

  Date: 12/12/2022

  We have turned this issue over to our Insurance Carrier for investigation.  We do not believe we broke the coolant hose as it is unrelated to the work we did.  Customer provided pictures that seem to show the hose fitting was glued sometime in the past, but it it not obvious if it was recent or old.  Does not appear new to us in the pictures.  The insurance company will investigate and decide who is at fault.