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Business Profile

Construction Services

Vanguard Services LLC

This business is NOT BBB Accredited.

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Complaint Details

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  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I received a call today midday from an advisor Micheal. I told him now wasn't a good time and I'd like to schedule/ have my husband (who is on all the accounts) call back next week (he is away for work) I was told that no that wasn't OK it was time sensitive/ an emergency. I was working and couldn't take the call. I worried about the issue all day. I called my husband to see what the issue was- he did not know. When leaving work I called back and I waited on hold for quite a while I was then told that it was not an emergency, it was just a regular quarterly re balance. They said they couldn't wait 1 week because per their rules it has to be within 5 days. I asked to just have one person work with us, I was told no, I haven't invested enough money and the best they can do is cancel investment services (but then what happens to my money- where does it go?)

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