We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

The St. James

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 7th 2022 I and my son were verbally accosted by an employee of the St. James. I raised my complaint member services, *************, and asked to have my membership canceled. He offered to wave my March membership fee if $385 and give them a chance to make it right. This morning I saw a charge of $385 for my March membership fee in my bank, the one which was supposed to be waived. I also never received any kind of apology or outreach from the St. James to make it right

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter, *****************, was in a summer camp at St. James and long story short she was sent to the wrong camp so I complained to someone who I believe was a camp supervisor- ********************* told me we will be issued a refund for $100 and because we used our bank debit instead of a credit card, a check would be sent to our home address. As you will see from the chain of emails below that never occurred. I am just looking for a resolution on this matter. I would appreciate your help!Thank you,********************* From: ********************* <******************>Date: August 23, 2022 at 7:22:30 AM EDT To: *********************** <*******************>Subject: Fwd: Camp Refund ?Spoke with *************************** who is going to make sure the request gets processed. ***** is no longer working there. Begin forwarded message:From: ********************* <***************************************************>Date: July 12, 2022 at 12:54:11 PM EDT To: ********************* <******************>Cc: *********************** <*******************>Subject: RE: Camp Refund ?I am honestly now sure why and do not even recall the conversation. With over 400 campers every week, we get a lot of requests for things, and it appears that somehow your request was lost and I sincerely apologize. ***** From: ********************* <******************>Sent: Tuesday, July 12, 2022 12:14 PM To: ********************* <***************************************************>Cc: *********************** <*******************>Subject: Re: Camp Refund Thanks but June 28th is when we spoke. Its beet two weeks since then. How come we had to call you again to have our refund processed? Thanks. On Jul 12, 2022, at 11:36 AM, ********************* <***************************************************> wrote:?Good Afternoon We received a request for a refund for one day of camp due to the fact that your child was in the wrong camp day 1. Your refund will be processed through our finance department since you paid via bank draft and not credit card. This can take 2 weeks to process. Please let me know the address and persons name in which we should make out the check. Your refund will be $100. ********************* DIRECTOR OF CAMPS ************ ************************************************* |

  • Initial Complaint

    Date:05/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are in the process of cancelling our fitness club membership with The St. James (STJ). Our contract clearly states that we are required to give 30 days notice in writing. We submitted our written request to cancel our membership on May 3, 2022. That would mean that our membership would end on June 2, 2022. Billing is monthly so our expectation was that the final bill/invoice would be pro-rated to charge us for 2 days. STJ has responded that they cannot pro-rate final invoices and that we will be charged for the entire month of June. When I asked them to show me in our contract where it says 30 days from our next billing date (which it does not) they simply continued to say that they bill month to month and since our 30 days fell after our next billing date, we would be charged for the month of June. They suggested that I engage my credit card company after the charge hits my credit card to dispute the charge. I quote: "You are more than free to dispute the charge with your credit card company once the transaction is processed."

The St. James is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.