Business ProfileforSkin Deep Laser Services

I used the Physiq Service at this business and the device burned and scarred me. When I tried to work with the owner, she stated all sales are final since it is a promo I paid for. The owner additionally stated that I do not have a scar and that the blister I had was from friction from the muscle contractions; however, the area treated was only heat and the muscle contractions were never used in the area that was burned/too hot. I even tried telling the owner I had text proof that it was too hot (text between myself and the tech) and the owner ignored this. The owner additionally later offered an in-store credit, to which I declined due to not being comfortable with the services at their business anymore. The owner then offered a regular rate refund since I was not continuing with the promotional service. The service I paid for was $2K and the refund offered was around $750. I continued to explain my discomfort and how I now have a scar and just want my money back. The purpose of this review is not to slander the business, but to ensure that if you are a patient at this esthetic spa to beware of their business practices. The image I attached is the scar as of today. I have not had a healthcare provider look at it other than my sister who is a Doctor and she confirmed it is a scar. If needed, I will get doctor documentation. I just want a full $2K refund of what I paid.