Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I I was in the market to purchase a vehicle and I found one at mega auto a Range Rover 2016. I told him I had a trade-in $5000 cash to put down so I got approved come to find out. They never told me that me finding taxes at 10:99 as myown business owner, which I really not because I work for somebody I just bow under ******************************************************************** I was approved took my money said they will ship me thevehicle. I signed all the papers on the ******** then at the last moment I spoke to the lender the lender said I was approved my payment how much Ill be and how much I will have to pay every month and how many months I will have to pay so apparently I was approved to the lender then I kept them. When are you gonna ship me the vehicle they never shipped it. I have the receipts of the payment I made and the DocuSign says that theywill send me the pay. Send me the vehicle so next thing I know they tell me I cant get the **** **** because the lender does not approve 1099 which they never told me that so then try to get my money back they told me there was no way I could get my money back or even try to give me another vehicle.They blocked me from calling. I am nine hours away. I work every day. I cannot just take off work to go down there handle business I would not know the outcome of this. Theyre treating me like Im not a human being like theyre just gonna take my money and just keepit

  Business Response

  Date: 04/23/2025

  Mr. ***** was interested in our 2016 **********. He filled out a credit application and was pre-approved to purchase this vehicle. Mr. ***** put a $5,000 down payment for the vehicle. Unfortunately, Mr. ***** did not have the required documentation to finalize the loan from the bank. We have given Mr. ***** some time to find his own financing/pay cash for the vehicle. The remaining balance is $13,055.00. If Mr. ***** would like to cancel the deal all-together, he has a store credit of $5,000 at MEGA AUTO OUTLET. The store credit does not expire. Please reach out if you have any questions **************

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April ******* I contacted Mega Auto outlet about a 2017 **** Q7, we proceeded with the finance paperwork. I was approved and put the down payment down on the vehicle through Global lending. When it came to sign the documents my sales *** informed me that he told global lending I put down 6000 thousand instead of 3500 and when they call me to tell them that. He said your payments will be 699 I immediately told him I couldn't do it after reading the contract I noticed he added on an extra 12 thousand to the 13 thousand dollars vehicle. I didn't sign any documents and requested a refund. The business is refusing my refund I'm not in possession of the vehicle I didn't sign any contracts I contacted Global lending bank and instructed them I was not doing business with Mega Auto outlet and to withdraw my application. The next day Mega Auto outlet put in a new application for a different vehicle after I requested a refund. Global lending bank called me and tried to finish the process that's when I informed them it was fraud. I contacted Mega Auto outlet several times for my refund they stop returning my calls and will not answer my calls unless I call from a different number then they place me on hold and never pick up

  Business Response

  Date: 04/23/2025

  Deposits and down payments are not-refundable. This is posted in large print within our dealership. Ms. ****** has $3,500 store credit with MEGA AUTO OUTLET. Store credit does not expire. 

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on 10/21/2024. I wasnt aware that I was paying a 999 processing fee. my engine light came on in two weeks. I called and let them know but for a few days no one was answering so I finally got in contact with someone and they told me to bring the car down to get it fixed so when I got there, I was telling them that I didnt no longer want the car because the engine light came on in two weeks and they said it was a good car and not to worry about it so when I got there, they told me to take it to a mechanic and they would pay for it and it is a hour and 30 minutes from where I live and I dont know any mechanics but they said that they were going to fix it and they could have told me that before I got there, but they told me to bring it to them so when I got there, they offered me some alcohol, but I poured it out. Also, they said I owe them 500 on the back, but the car wasnt cleaned like it was supposed to been so they gave me $50 of that and said just get it cleaned and I was trying to negotiate that but being that I was calling about the car and they never answered it didnt matter because I was telling them I wanted another car and they tried to tell me that that was a good car, but it is not. I didnt pay them the 450 and they never said anything because they knew they were wrong. Its a lot more to it, but I have all of my paperwork and I am just trying to get what I deserve because I gave them $6000 and they gave me a messed up car and I was fair and really dont appreciate that. Im just trying to get this issue resolved please and thank you.

  Business Response

  Date: 04/16/2025

  Mr. **** purchased a 2015 CHEVROLET TRAVERSE from MEGA AUTO OUTLET on 10/21/24 for $11,230. The vehicle passed VA inspection, I have attached the inspection vehicle for your review. Mr. **** purchased a great vehicle at an amazing price. He also purchased a third-party warranty who will assist with any repairs that Mr. **** needs. We encouraged Mr. **** to contact the warranty company to repair any issues that he's having with the vehicle. He has a coverage for repairs with CARS PROTECTION PLUS. Their phone number is **************. Mr. **** also has a remaining balance of $450 that needs to be paid as soon as possible. We have reached out to Mr. **** to resolve this matter. 

  Thank you. 

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  I am not satisfied because the engine light came on in two weeks of me having the car and I was trying to contacted Them and no one was answering Regardless to what they are saying, I stated I did not want the car because the engine light came on. They told me they would fix it but they didnt. They are lying. Im trying to get another car or my money back. Thank you for your help.
  Regards,
  
  ***** ****
  
  
  
  
  

• Initial Complaint

  Date:02/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sold me a car with a bad engine and had been lied about the repairs that have made to to the car and clearing the engine faults. Out with a computer so they wouldnt have to to fix the issue at all

  Business Response

  Date: 02/17/2025

  Good afternoon,

  Mr. ***** purchased a vehicle from Mega Auto Outlet on 12/20/24. Mr. ***** also purchased a  third-party warranty from Cars Protection Plus. We encourage Mr. ***** to contact his warranty company. They will be able to assist him further. 

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase an 2020 ****** Camery from ***** I was obtaining my car insurance and it required foe me take pictures of the vechicle's body before approving coverage. At the end of my purchase, ***** explain to me and my fiance' that he wanted to get a oil cnange and put two new tires on the ****** Camery and wanted us to take a rental car in theprocess of him fixing those minor issuses. I explain to ****** that I was leaving out of town and I wwanted to drive my car I just purchase. The first lie that ****** told to me ia my car will be ready the next day *** he will personaly drive the ****** to my residemt to switch cars because he lives in ******. When it was time for me to leave out of town I still did not have my vechile I had purchaase and had to take the rental out of town to **************. On my way coming home from my trip, I was parked at a gas pump and a suv back in to while I was in the gas station and quickly fled out the gas station parking lot.I was still able drive back to *******. The next following day I return the rental car and explain to ****** what happen. I agreed to pay for the damages. ****** went in a office and came out and told me it was not bad and owe them $200, at that tine I did not have the money on me and I get paid friday and I'll cash him. He made a promissory note stating the reason why owe 200 for repairs on the rental vechile, we both signed. That same day when I return the rental car i was finally retrieving my ******. When the heavy set man can with my car I was totally shock iyu has a black bumper, scratches on the diver door and front bumper looks like coming off. ****** explain that a employee was test drivuing my and lost control ans got into a accident. I keep getting the run around and excuses about the fixing my car. I have been dealing this issuse since Thanksgiving so 1/3/26 i call police to the dealershipand found out ****** was fires, they falsily my documents and lied to the police officer the car condition.

  Business Response

  Date: 01/07/2025

  Ms. ***** purchased a vehicle from Mega Auto Outlet on 11/20/24. Ms. ***** came to the dealership and test drove the 2018 ****** Camry. She liked the vehicle so we went ahead and signed paperwork. Ms. ***** also took photos for her insurance company. Ms. ***** wanted an oil change and tires replaced so we agreed to get it done for her. When Ms. ***** came back to retrieve her vehicle, she inspected it and was satisfied. She left the dealership and called back a few days later with complaints. We explained to her that although the vehicle was an as-is purchase, she did have a third-party warranty. Ms. ***** was advised to contact her warranty company to assist with any repairs she may have. We are not responsible for any damages caused to the vehicle after the purchase. 

  Thank you

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this dealership and let them know I had a vehicle to trade in and wanted to purchase a vehicle on their lot. I left my vehicle to which was with them for 30 days and the Lein holder kept calling so I found out they never reached out for a payoff and once I reached out to Mega Outlet after holding over a period of 4-5 calls days in a row 45 min long, they told me they wouldnt accept the vehicle for a trade in after having it for 30 days. They never called to tell me so I reached out because the loan was not paid off for a trade in jeopardizing my credit and once on the phone they said they never told me they would accept the vehicle as a trade in and it was just collateral. However I paid cash for the vehicle I purchased from them and no collateral would have been needed! They scammed me and are scamming people everyday! This is leaving me in a bind and messing my credit up because I cant afford two car payments. I took a loan out through my bank and delivered a check to them. Also they told me ***** was the owner and their was no one else to talk to and they were dropping my old car off to me.

  Customer Answer

  Date: 01/02/2025

  Hello,
  
  No I have not heard from them and they were non responsive when they had my car in their possession as a trade in. It wasnt until numerous calls that I reached someone.
  
  This company commits fraud and causing many customers grief.

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/22/2024, I went to Mega Auto Outlet in ********, ** to purchase a 2017 Jeep Grand Cherokee. My down payment was $4,800.00. The salesmen and the finance manager assisted me. I drove off the lot, and on the way home, the check engine light came on and the Jeep cut off on me on the highway. I could have got hurt. I called the dealership and was told to bring the Jeep back and they will take care of the issue; not knowing what the issue was. When I took the jeep back, nothing was fixed. They mentioned it just needed a tune-up, and they have to order the parts. Coming back home the 2nd time, the jeep began shaking badly. I called back and they said they will send a tow truck (2xs) and never did. I took it to the repair shop and I am being told to return the jeep. However, the dealership Mega Auto Outlet refuses to take the car back. I have proof and estimates from previous repair shops as well as my own.

  Business Response

  Date: 11/19/2024

  Ms. ******** purchased a third-party warranty with Cars Protection Plus. Her repairs will be covered through warranty. She is encouraged to give them a call for further assistance.

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** ********
  
  
  
  
  

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** ********
  
  
  
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found the dealership online. Was looking into a vehicle that I was interested in. I gave a $1000 deposit to hold the car when I was told that it is fully refundable the same day I went to the bank to get loan and was waiting for the car information. The dealership never provided it to me and only gave me their wire information When I asked for the refund because I decided to cancel the deal due to them, not failing their agreement. They told me they dont care and theyre keeping my money after reading many reviews. I see this is happened to many many people before please help.

  Business Response

  Date: 11/14/2024

  Good morning,

  Deposits and down-payments are not refundable. We have many signs/posters stating this on our walls in our offices and throughout our dealership. We apologize for any confusion.

   

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Sighs may be posted but this was an online deal through car ****. I was informed by 2 staff members one being the ** ***** that my deposit is fully refundable. Your company posted that the vehicle was in my state on car guru. Only when I contacted you was I informed that it was an out of state purchase. Due to my concerns ***** the **** reassured me that all vehicle deposits are fully refundable.I would appreciate if your business acts the way a business should and not with hold money they did not earn. 
  
  Regards,
  
  ******** ********
  
  
  
  
  

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership in July. I paid for the car in full and I also paid extra for them to transport the car to me when I was in *******. The car was $18,995 they're processing fee was $1,000. Ended up paying $21,355 so that they could ship the car to me and handle my tags and title. It is now October 9th, And I have yet to get the title for my vehicle and because they could not find a company to transport my car my girlfriend came and picked up the car and they refused to refund me the money that I paid to have the car transported. It has been nothing but a headache dealing with this dealership. I actually had to call the police on them in order just to get my car after I paid for it in full. Because after I wire transferred the money to them they disappeared on me for several days no one was taking my phone calls and everybody was acting like I was wrong for trying to figure out what was going on with the car I just 21k for.

  Business Response

  Date: 10/11/2024

  Good afternoon,

  Upon reviewing the deal made with Mr. *** on 07/25/24, there was no payment made for transport. We are not sure how the confusion/misunderstanding happened. We were initially going to ship out the vehicle to Mr. *** on our own expense. We use a third-party shipping company and occasionally we are able to ship out the vehicle the same day as purchase. In Mr. ***** case, it took us a couple days to find a shipper. Mr. *** did not want to wait and had his girlfriend pick up the vehicle. His title has been mailed out to his residence. If Mr. *** has any other questions/concerns, he is more than welcome to contact me at the dealer at *************.

  Thank you,

  *****, General Manager

  Customer Answer

  Date: 10/11/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As you can see this is the buyer's order or the bill of sale this is what I paid for for the car I paid $20,550 for this vehicle and I sent them an additional $800 for them to ship the car to me. 

   

  I have no idea why or how this dealership is still in business, they lie so bad it is ridiculous. If what he is saying is true then why did I send them $21,355.00on August 5th? When the car was only $20,550. Did I think the extra $800 was a tip? And he can't say that they didn't get that deposit because, clearly they did because I have the car!!!

   

  
  Regards,
  
  ***** ***
  
  
  
  

  
  

  Business Response

  Date: 10/28/2024

  Please get in contact with our General Manager, *****, to discuss your options. 

   

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I've called them on 10/28/2024 at 2:36pm & 4:45 pm. The response is always the same thing. The same thing that been going on since I purchased the vehicle in August. I'm given the run around, told that someone will call me back. It's all a lie. And it's only $850..... But it's my $850.  It's not their money. Why should they be able to keep money for service they didn't provide?.

   

  It's clear and evident within their own paperwork and bank deposit. 

  
  Regards,
  
  ***** ***
  
  
  
  

  
  

  Customer Answer

  Date: 11/01/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have called ***** numerous times this week I'm told to call back in 20 minutes, 30 minutes and then he's gone for the day. This has been ongoing. All this company is doing is stalling and buying time.... 
  Regards,
  
  ***** ***
  
  
  
  
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So l stopped by a small lot, Mega Auto Sales (over 3 hours away from where I live after getting messed over by a franchise dealer on 9/2(Labor Day). Saw a car I liked, negotiated with ***** and put down a $100 (through cash app) deposit for the car. Two days later, I accidentally cash apped them an extra $1200 by mistake. Immediately called the dealership and let them know of my error, which they acknowledged. The sales manager told me I could stop by and pick it up via check since they "can't" send it back through cash app. I called back and said I wouldn't be able to come the next day because of the work and that l'd be up there on the weekend. Drove up on the weekend and they tell me their accountant is not in on the weekend. Spoke to the sales manager and he said if I called on Monday and spoke with the accountant, she could overnight a check. Called her on Monday and she agreed to send a check, took my info, and said she would have a tracking number to me within an hour. Called back 2 hours later and the associates said she left early to celebrate her birthday. Called them again on the next day and she transferred me back to the sales manager who ultimately said the $1200 was non refundable. That doesn't make sense because they know that was not our agreed upon deposit. The sales manager wants me to email them my complaint, which I already did but what is that going to do?

  Business Response

  Date: 09/12/2024

  Deposits and down payments are non-refundable. The policy is stated within our dealership in big font. We are sorry for any inconvenience. 

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This was not sent as a deposit, it was sent in error.
  
  Regards,
  
  ****** ******
  
  
  
  
  

  Business Response

  Date: 09/16/2024

  Deposits and down payments are not refundable

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As you can see per the purchase order, the down payment was $100, not $1200.
  
  Regards,
  
  ****** ******
  
  
  
  
  

  Business Response

  Date: 09/24/2024

  We are willing to offer him store credit of $1,200 

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No, I am requesting a full refund as the money sent is not part of an agreed upon deposit or a down payment. Also, gave me the run around by saying youd write a check.
  
  Regards,
  
  ****** ******