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Business Profile

Billiard Supplies

Premium Spas and Billiards

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03-16-2022, I ordered a new ******* hot tub Cover, from: Premium Spas and Billiards, 45591 Dullies Eastern Plaza, Suite 130, in Sterling, Va. 20166. ###-###-####, The owner of the company is: Charlie R****. A DBA of R**** Enterprises, Inc. His e-mail address: ******@*******.net The total price and delivery to my home was 1001.00 place on my **** credit card. The **** transaction date was 03-18-2022, according to my ****** Bank. I was told by them that the order would take approx. four months. I have e-mailed and tried to contact them for over these six months to find out what is taking so long, and they will not call me or e-mail me, or check with the ******* Corporation, in Irvine, California. ###-###-####, to find out when and where my Back order is arriving? I personally call the ******* Corp. this morning, 09-21-2022, and they said they could not find this order in their records. They also told me that ALL orders they do, whether it's for a complete hot tub, or just a Cover like my order, they all have a four week order lead time. Then and now, today. There is and was NO time delays due to the Pandemic Covid, etc.. At this time, I would like to have my money refunded back to my **** card with the last four numbers # ****. I hope they are still in business to do so. Thank You for Helping me with this problem.

Premium Spas and Billiards is NOT a BBB Accredited Business.

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