Customer ReviewsforBMW of Sterling

Cold and hostile reception, predatory salesmen who will only target affluent white men. Shipped me off to a corner of the dealership because they had another buyer for a car, most likely a white rich dude. Id say this is likely a racist, classist, and extremely defunct dealership, only propped up because people are dumb enough to buy from con men. Hey **, call me. Id love to hear how you talk your way out of this.

I recently made the mistake of purchasing a used car from Sterling Motorcars. The car had passed a VA Safety Inspection, but as I live in MD, I'm required to get a second inspection. The Motor Mount and CV Joint both failed! Motor mounts connect the engine to the frame of the car. So I've been driving my kids around in a car with an engine that might fall out! If it gets damaged, it could cost $10,000+ to replace it! When I contacted my salesman, Rabih AbdulMalek, he informed me that his sales manager, Todd Patykewich, said the car was sold "As Is" and there is "nothing he can do." I had simply asked that Sterling repair the defects, provide a loaner car during service and provide an extended warranty to cover any future issues missed during the dealer's safety inspection. I'm very disappointed that Todd chose to hide behind the "As Is" excuse instead of honoring Sterling's pledge to "work closely with you to ensure you're buying the perfect used car for your lifestyle." I doubt anyone's "lifestyle" involves driving their family around in such a dangerous car. As a "Trusted New & Pre-Owned Car Dealerships in Sterling, VA", I expected much better service than I received.

My complaint with Sterling involves buying a used Mercedes C-300. Knowing the issues with this model, I asked them to check the rear sub-frame, and if clear of rust or other issues, I would proceed to drive from Pennsylvania to Virginia, test drive it and decide whether or not to purchase it. Well, I did purchase the vehicle and learned that Sterling had lost the spare key, telling me I would have to have another one made. Okay, I proceeded to drive it home, noticing a little shimmy at 65pmh, which you could not get to on a test drive. When I got home, I took it to my mechanic for service check on all normal wear items (oil change, brake, radiator, etc.) and the shimmy. While at my local service garage, they noticed the right rear wheel was bent and the rear sub-frame was nearly rotted through and, for my own safety, would not permit it to leave the garage. I contacted Sterling about the issues and they refused to address any of the issues or replace the rear sub-frame, even though the dealer warranty held them to do so and instead opted to refund my money and pick the car up. Currently, I am waiting for a check from them before I can release the vehicle to their custody. They also refuse to compensate me for the service check on the shimmy, the bent rear wheel, the fluid check (which they said they had done but not!) Furthermore, they declared that the vehicle passed the Virginia State Safety inspection, slapping a new sticker on the car when it clearly, my mechanic as witness, should NEVER have passed. This dealership is the worst I have ever encountered. Do not trust them, do not deal with them - they are snakes.

We purchased a used vehicle from BMW of Sterling, and it was recorded/ sold as zero damage. We looked it over in the afternoon and evening and it seemed to be accurate. Two weeks later we found a cover-up that was hidden. The vehicle was in an accident and had minor damage. We went back to the dealership as we also had tag/title issues with them and started to ask questions. The answer was that they just took the previous owner's word for it, they really didn't inspect the vehicle. The vehicle was a 2021 and not even a year old. I had a cost-estimate done; it is $1,800 worth in damages, and they will not do anything about it but say sorry we missed it. Tag and title were a whole different issue. We made sure that we asked about this specifically before we purchased the vehicle as we ran into issues in the past. We had to get multiple temp-tags printed as they could not get our registration completed. I had to do this process in the past with our Navigator and it took me 15 minutes. We kept calling the dealership asking for the manager and was passed from desk to desk. Our sales rep would not respond and when she did it was around 10pm every time. We had to go to the dealership and find the Manager ourselves twice to finally get it resolved. Total: 6 additional trips to the dealership from out of state to resolve one issue. The dealership REFUSES to do anything about the unreported damages. This dealership should not even get a one-star rating. One of our worst experiences yet.

I was emotionally abused by a salesman here named “Sal” over all of Easter weekend 2022. When I called the sales manager (Julius Green) to report this conduct I was subject to the same behavior by him. When I called BMW Corporate they were clear that this was unimportant to them as I was not a BMW owner yet. I have had several experiences with BMW dealerships and there is always this kind of trouble at each.

We purchased a pre-purchase inspection through them for a used vehicle we were buying third party. We were quoted on a few issues totaling about $5K, so we decided to buy the car with the found issues. Mind you I paid $300 for this inspection. When we finally took it to our local dealer they found numerous other issues totaling more than $11K, and these were obvious issues such as front brake replacement and vacuum pump leaking oil. If we had known these issues we wouldn't have purchased this car. So either A) the inspection was never done or B) Their techs are incompetent, we will never do business with them again.