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Find a Location

Sterling Auto Imports has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSterling Auto Imports

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    23585 Overland Dr Ste 136, Sterling, VA 20166-4468
    BBB File Opened:
    1/13/2022
    Years in Business:
    4
    Business Started:
    2/1/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Empire Auto Imports
    Business Management
    • Mr. Behzad Mahmoodi, Co-Owner
    Contact Information

    Principal

    • Mr. Behzad Mahmoodi, Co-Owner

    Customer Contact

    • Mr. Behzad Mahmoodi, Co-Owner
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On April 14th,2022 I traveled from Pennsylvania to Virginia to visit Empire Auto Imports in hopes to buy a 2017 *** ****. On this day it was discovered after the test drive that the driver side halogen light bulb rings were dim and also the air conditioning unit was blowing out semi cool air. I notified the salesman of these two major concerns, and he informed me that the lights were working and the visual was due to " the way the sunlight was shining on front of the car". He assured me that he was certain of the reasoning that the lighting looked dim. He assured me the car was in perfect shape and if i was interested in purchasing the car i would get a bumper to bumper warranty that would cover anything that would go wrong with the car with the exception of normal wear and tear. Regarding my concens for the hot air blowing from the air conditioner, he then assured me that he would have the AC recharged and and all unforeseen problems with the car would be fixed prior to me picking the car up, if I was interested. At that time we could not agree on a purchase price because the car was advertised online ranging from $25,200 -$27,999, *** stated the reasons for the price climb was for repairs to be done to the inside, cosmetic damage and the inner door handle. I then returned to PA and received several phone calls throughout the week in an attempt to negotiate a fair price. I returned on 4/21 to purchase the car and sign paperwork. *** claimed to have fixed the air conditioner, the halo lighting and put money into the cosmetic repairs later to find out that the inner door handle and the headrest were painted and glued together. The door handle and the headrest are presently at its original form. The halo light had to be fixed several times. The air conditioning unit has major expensive issues that are presently being worked on that are NOT covered by the" B to B warranty". I have records of diagnostics, repairs and reciepts totaling over $3000.00 
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jean K

    1 star

    09/27/2023

    My wife and I wanted to buy a car from them on Sunday 09/24/23, everything went well at first. We were told that we got approved for the loan and that the bank financing us was Westlake Financial. Okay, so we signed all the necessary documents and were ready to leave but their guy named AJ or Ahmad J. started to find all sorts of excuses not to give us the car that day. They finally kept the car (who knows what these dishonest people did with it). The next day I asked him at what time he would deliver the car. He texted back saying that the bank needed my wife to get her license first before approving the loan. I said OK then, since we're not approved yet let's just cancel everything and we don't even have the car in our possession. Hearing that, he told me I could not back out anymore, rushed to deliver the car anyway even without my consent, and gave the keys to my wife. I then told him I wanted to ask a legal advice and asked him to have his boss call me. So the so-called "boss" named Leo called me with all disrespect and said I would lose my $2500 downpayment and get a repossession on my credit if I returned the car. Again, he told me the loan was approved and there was no way back. He even sent me a picture of a document with our name on it and the mention "approved" (A fake one I guess) from Westlake Financial. However, I did not receive any email from that bank so I went ahead and called them. To my amazement, the bank said that the loan was not approved. To me, this is a potential fraud. I went to their place today 9/27 around 12:15 pm to return the keys. For my safety, I went there accompanied by a police officer since they turned very aggressive in our discussion over text messages. I will have to take them to court for their deceptive business practice, and fraud and for not refunding my downpayment. So pathetic.

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