Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Auburn Leach K9 Academy has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Auburn Leach K9 Academy

      292 Draft Ave Stuarts Draft, VA 24477

    • Auburn Leach K9 Academy

      150 Mill Creek Ln Stuarts Draft, VA 24477-2504

    Business ProfileforAuburn Leach K9 Academy

    Dog Training
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    We offer on-site board/train dog obedience training, canine security/protection training for home or business, and also agility.

    Business Details

    This is a multi-location business.

    Find a Location

    Auburn Leach K9 Academy has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Auburn Leach K9 Academy

        292 Draft Ave Stuarts Draft, VA 24477

      • Auburn Leach K9 Academy

        150 Mill Creek Ln Stuarts Draft, VA 24477-2504

      Location of This Business
      292 Draft Ave, Stuarts Draft, VA 24477
      BBB File Opened:
      3/7/2003
      Years in Business:
      41
      Business Started:
      1/1/1983
      Business Incorporated:
      4/15/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Leach K9 Services, Ltd.
      Business Management
      • Mr. Auburn Leach Sr., Owner
      • Ms. Kari Leach, Manager
      Contact Information

      Principal

      • Mr. Auburn Leach Sr., Owner
      • Ms. Kari Leach, Manager

      Customer Contact

      • Ms. Kari Leach, Manager

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/20/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      In November of 2023 we contacted Auburn Leach to train two of our dogs. We agreed on a date for him to pick them up and he was to charge our credit card the deposit when he picked up the dogs. Before the date that he picked them up, we got first hand information from credible sources that told us not to use him. Some of their complaints were he took money from them and didn't provide services, the dogs were in unsanitary conditions, etc. We started to search the internet and found many more serious complaints such as dogs getting hurt and being lost. We contacted Auburn Leach and told him we would not be needing his services and to please not charge our credit card. We did not sign any type of contract with him. He had in fact already charged our card. We have not heard anything from him since and he did not reimburse our $2250.00 deposit.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Denise F

      1 star

      11/01/2022

      These are the texts I sent to Auburn. Rather than retyping everything I’ll just leave it at this. Auburn, thank you for the pictures. I have some concerns. I thought the dogs would come back knowing how to do certain things that they do not know how to do. The main thing I sent them there for was not addressed during their time with you which was the barking. Rey has a sore on her leg. My dogs are barely better off than when I gave them to you. It takes them forever to sit and wait. Did you work with them all together at all? It doesn’t seem like it. I could have taken them to a few weeks of obedience class myself and they would have learned what you barely taught them. I trusted you and you failed. They don’t know how to wait nicely at the door to go out and come back in. The puppies weren’t taught to wait to eat until I tell them to. I can’t walk both puppies at the same time. You didn’t teach them that. That should have been common sense for you to teach them that. You didn’t teach them to know the commands “leave it” and “drop it”. You told me that they all now know what the word “no” means, but they don’t. And when you said you use positive reinforcement, I assumed that you would teach them to learn a command like “quiet”. Not just yell “no” at them. They don’t know how to be quiet when told. And I’m still not happy that you use the choke collar. I thought you were a better trainer than this. I expected perfect dogs to come home with me. And they’ve barely learned anything. I’m very upset. In 3 weeks (which you originally told me it would be about 15 days) you hardly taught them anything. I’m not a dog trainer. I expected them to be able to listen when I got them back. It seems you hardly spent any time with them at all. Yesterday you showed me that they can sit, wait and walk on a leash. Is that all you taught them? That’s ridiculous. I expected to get dogs back who actually know how to listen to me. They don’t. I’m very upset about this. And I didn’t know tha

      Local BBB

      BBB Serving Western Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.