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The Peanut Shop of Williamsburg
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered four hams from Smithfield Marketplace on 12/18 for $**** Three had ship dates of 12/19 with 2-day air delivery in time for Christmas. The three never arrived. (The fourth has a ship date of 1/25/23) The business didn't answer their phone or responded to phone messages, emails and a ** ** ***** ******** page, so I bought other gifts to replace the missing hams and left the business a phone message on 12/26 canceling all FOUR, providing all four Order IDs. I also called my credit card company and successfully disputed the **** charge. On 12/27, the business emailed me, apologized for ONE missing ham that was supposed to go to ********, said they'd issue a refund and to refuse delivery if it arrived. Then on Thursday, 12/29, *** sent me three email messages to expect deliveries on Jan. 3. That same day, I contacted *** to refuse delivery. The next day, Friday, 12/30, 2 hams were delivered anyway, but *** did return the ******** ham before delivery. I immediately took my unopened ham to my local *** office and refused it; *** is returning it to the business. The third ham was delivered to San Diego and left at the door for hours; the intended recipient was in Palm Springs at the time. Finally someone found it, but it's unclear if it's safe to eat. The business is still not answering the phone or responding to voice messages. I've found many other customers complaining about similar experiences on the business' ******** **** - being ignored by the company, hams not being delivered on time or at all, etc. - but the complaints are being taken down by the business. I've found similar complaints about the company on other online review sites. Order IDs* ******** ******** ******** ********

    Business Response

    Date: 01/04/2023

    Mrs. ********

    We are extremely sorry about your time with us here at the Smithfield Marketplace, we have already credited you for all 4 orders. If you need any further assistance you may call the customer service number and speak with the manager. Thanks!

The Peanut Shop of Williamsburg is BBB Accredited.

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