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Find a Location

Saudi Airlines has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Saudi Airlines

      8081 Wolftrap Rd Vienna, VA 22182-5182

    • Saudi Airlines

      2600 Virginia Ave NW The Watergate Washington, DC 20037-1905

    Business ProfileforSaudi Airlines

    Airline Ticket Agency
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Saudi Airlines has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Saudi Airlines

        8081 Wolftrap Rd Vienna, VA 22182-5182

      • Saudi Airlines

        2600 Virginia Ave NW The Watergate Washington, DC 20037-1905

      Location of This Business
      8081 Wolftrap Rd, Vienna, VA 22182-5182
      BBB File Opened:
      3/8/2009
      Business Management
      • Ms. Lina Salah, Company Contact
      Contact Information

      Principal

      • Ms. Lina Salah, Company Contact

      Customer Contact

      • Ms. Lina Salah, Company Contact
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      17 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      This is in regards to an issue with flight Number ***** departing from Cairo to Jed on 12 Mar 2023 My first experience is that I booked this flight from HBE to Jed which was cancelled from the airline so I had to switch to CAI which is 4 hours away. Unfortunately after that change, the flight was delayed for 5 hours, departed at 5 pm. And after all that, on flight SV300 on March 12, BOTH our seats 5L and 5J were not working, seats are not reclining and leg rest not lifting up. Seat is completely stuck which really defeats the purpose of booking a first class ticket. In addition to all this. Because of the delay I missed my HHR train booked from Jed airport to Mekkah. (Cost is 437 SAR) I urge you to correct this issue. 1- I’d like a refund on my HHR ticket as I missed it because of the airline delay 2- I’d like a compensation for the business seat on flight booked that I could not enjoy because of the functional issue. (This was confirmed by flight attendant) and a report was written
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Farhad A

      1 star

      12/29/2022

      Saudia is by far the worst of all international airlines. This is the first time I have used their service, and this would be the last. The only reason I used them cause I went for Umrah. Their service is horrible. Food is terrible. And on the top they lost my luggages. I have been still waiting for them after three days. Called them 20 times the call did not go through. Few times it went through the agents kept giving me incorrect number to call. Also keep referring me lax airport. When lax got nothing to do with the lost luggages. As the airlines did not transferred the luggages in the first place during my transit. Thhere were at least a dozen people who lost their luggages as well, waiting at the carousel for hours. No one came and asked if they received the luggages or not. Even the airport agent mentioned Saudia is the worst airlines as far as loosing the luggages go. I suppose the airline operates just like Saudis and its current ruller Mr. Bull S. No wonder there service level is so low quality. Cause they will say blane instead of plane. They did not let me carry some sweets in my carry on that I brought for my wife from back home. On the top all the sweet in checked luggage going to go bad now. I hope they will give me round trip ticket to buy those delicate sweet from back home again. I am telling all my family and friends never to fly saudi again.

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