302 Customer Reviews
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Review from Noah L
1 star08/01/2024
Avoid MyEyeDr. on ********************** - Terrible Experience!I had a horrible experience at the MyEyeDr. location on *********************************************************************. Despite checking in online well in advance, they failed to verify my benefits ahead of time. This led to an incredibly frustrating visit. After spending $80 on a ride to and from the appointment, I was turned away because they didn't do their pre-work.Not only did they fail to take responsibility for their oversight, but they also offered no help other than suggesting I pay extra because they didn't do their job. The lack of professionalism and customer service at this location is appalling. Save your time, money, and sanity by avoiding this place at all costs!If you're looking for reliable eye care, steer clear of MyEyeDr. on **********************. Their incompetence and lack of accountability are not worth the hassle.Review from Daniela A
1 star07/30/2024
Do not come here. I made an appointment, when I arrived they told me I needed to pay $44 to be seen by an online doctor because there was no dr. ********** if I wanted to see a dr. *** free then I had to reschedule. So I rescheduled. I came to the appt and the dr. *** awful. Did not even dilate my eyes. I ordered my glasses and when they came in, it was the wrong prescription so we rescheduled another appt. Ordered a new pair of glasses and contacts and the glasses were broken and the contacts still have not arrived . It has been over 2 months and I still have no glasses or contacts..
MyEyeDr Response
08/02/2024
Hello! Thank you for taking time out of your day to speak with our patient experience team. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address yours. Your time and feedback are appreciated so we can continuously improve care for all patients. Should you need additional support or have any questions please reach out to the team member who is assisting you. Thank you for choosing MyEyeDr. We look forward to seeing you soon.Review from Deena B
1 star07/10/2024
We have been judged, segregated, embarrassed, and humiliated. This location has bullied us for the last time!. Also, degrading and bashing another business to us customers, is highly unprofessional and distasteful. We have also been threatened to have the *** investigate us and be brought to court, because we are victims/customers of ************. And apparently this company is involved with illegal doings'. So because we are customers of ************, we were told "we are caught in the middle, just as guilty, and will be investigated" 13 years a loyal customer of the ********** location, and the treatment we got is unforgettable.MyEyeDr Response
07/22/2024
We regret we have been unable to connect with you directly to address your concerns. At MyEyeDr we are committed to addressing all patient feedback. For that reason, I have reached out with my contact information so we can further discuss your experience. Please feel free to reach out at your convenience. Ja'Dene Patient Relations.Review from Brandy S
1 star06/27/2024
Stir clear from coming here, the hassle is NOT worth it! If you are billed via a text link or paper bill to pay on their website, understand the office cannot provide you an itemized statement nor can their billing office if needed for your HSA or FSA. Also, if you go into the office, they cannot see that you paid the bill and when you call their billing office they tell you they will provide you an itemized statement via email in 3 - 5 business days which they never do.MyEyeDr Response
07/02/2024
Thank you for working with leadership to find a resolution. We appreciate your feedback and giving us the opportunity to review and address your concerns. Your feedback is invaluable and will help us improve for future patients. Should you have additional questions or concerns please continue to reach out to the leadership that has been working to resolve this for you. Kind Regards, Patient RelationsReview from Michael T
5 stars06/25/2024
I received excellent service from *********************** , at the ****** , ********* office.MyEyeDr Response
06/28/2024
Hi *******, Thank you for your feedback! MyEyeDr. loves to hear about our patient experiences. We are so glad we were able to assist with your vision needs and look forward to assisting you again in the future. Have a great day! Patient RelationsReview from Norma R
5 stars06/25/2024
Muy buena atencin, la doctora muy profesional y amable as como las muchachas del frente. En especial ******************* q con mucho esmero permite q los procedimientos ************** y cmodos.MyEyeDr Response
06/28/2024
**********, Gracias por tus comentarios! MyEyeDr. Le encanta escuchar sobre las experiencias de nuestros pacientes. Estamos muy contentos de haber podido ayudarlo con sus necesidades ******** y esperamos poder ayudarlo nuevamente en el futuro. Que tengas un gran da! Relaciones con los pacientesReview from Roy R
1 star06/25/2024
I tried to work with them but, ultimately, decided to go elsewhere. Their high-pressure sales tactics are coercive and unethical. The doctor asked my 17-year old child if he needed a contact lens exam. He said no. Then the doctor went to the mother, without conveying the child's response, and asked her if she wanted it. She didn't know but the sales person chimed in and pressured her into agreeing to the exam, which was not requested and was unnecessary. Now they refuse to refund me for the exam. Just terrible sales tactics and terrible customer service. Save yourself a lot of agravation and don't go to MyEyeDr. I would give zero stars if I could.Review from catherine d
5 stars06/20/2024
My two experiences with MyEyeDr in ******** on ************************* were great. I received a new prescription with which I will be able to see better than my last one, which was too strong. The eye Dr was respectful and pleasant. Better still was my personal eye wear fitting team of ****, store manager, and *****, joyful eyewear professional for over ten years. They both knew why my last pair fell off my face. we measured the lens size, added that to the bridge width, and painlessly found me two well-fitting pairs I like -- one pair is sunglasses. I reluctantly left their company today and feel I will miss them! Highly recommend this bright spot in ********.MyEyeDr Response
06/25/2024
Hi *********, Thank you for your feedback! MyEyeDr. loves to hear about our patient experiences. We are so glad we were able to assist with your vision needs and look forward to assisting you again in the future. Have a great day! Patient Relations.Review from Magdalena F
1 star06/19/2024
I arrived at my son's appointment to be told by the nurse that the optometrist (who my son nor I never got to meet or even see) indicated they would not be able to perform the eye exam on my adult son with autism, because, in the nurse's own words, "of his condition and the medications he's on he should see an ophthalmologist instead". Never in the last 29 years that my son has been wearing glasses have we been told by an optometrist that they could not perform an eye exam because of his so-called "condition"!!! This is nothing less than DISCRIMINATION!!!! I wouldn't give them a single star if I could. The level of incompetency, unprofessionalism, and plain lack of empathy shown in this office is disgusting. The only recommendation I could make is they shut down and the so-called optometrist learn humility, empathy, and people skills!MyEyeDr Response
06/28/2024
At MyEyeDr we are committed to addressing all patient concerns. We would appreciate the opportunity to try to resolve this for you. For that reason, I have reached out by email with my contact information. Kind Regards, Patient Relations.Review from Jenell D
1 star06/18/2024
I cant even give them a star. I broke my glasses.. under my protection plan I would receive new. When I ordered the glasses the middle of May, I was told oh they will be all ready the 18th of June. I call today, now I am being told they wont ship until the 21st and should be there hopefully by the 1st of July?? Your promise date is the 18th of June?!? So you lied and or are breaking YOUR promise???? Excuse me! I am wearing an OLD prescription that HURTS MY EYES hence why I replaced this pair to begin with. And now I have to wait another freaking month for my glasses?!?!? You can bet I will NEVER EVER again use your c*** service. I will not recommend you. Your customer service with employees in office is seriously lacking. Myself and my family will be going elsewhere. I WOULD RATHER LEAVE NEGATIVE STARS OR NO STARS AT ALL THAN 1.MyEyeDr Response
06/21/2024
Thank you for taking the time to speak with a member of our patient experience team to address your concerns. We are disappointed to hear that we have let you down, which is why we have forwarded your feedback to the appropriate leadership team for review. Should you have further questions or concerns, please reach out to the representative that has been assisting you. Kind Regards, -Patient Relations.
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