Business ProfileforKinum, Inc

I spoke to Brad ****** whom was very aggressive with his efforts. While i understand what the intent of the call is I explained to him why I was unable to fulfill what i agreed previously, he continued to question me on the whys backing me into a corner of defense because he didn’t listen I told him when i could pay and told him i can start making payments again he argued with me again asking why when i already gave the reason. He then threatened you know what im just sending this over for the full amount, if there other options he didn’t bother telling me what they were and didn’t work with me at all! Your collection efforts are aggressive and threatening. I’ve read many reviews whom also have stated their scared. How horrible!

2/24/2024




Better Business Bureau of Greater Hampton Roads
586 Virginian Drive
Norfolk, VA 23505

*** ******** ****** * *****
Consumer / Complainant:  Am**** Sa*****
Case Opened: 2024-02-12 but not sent to Kinum until 2/23/2024



DearMiss Sa*****,

We are in receipt of the review you made concerning one of our agents and we appreciate the opportunity to respond and provide you with our position.

It should be noted that due to the personal nature of debt collecting, we unfortunately cannot give all of the specifics of what has actually gone on between the parties.  That said, when an account has been assigned to Kinum due to lack of response and payment, we try and help that person by setting up an arrangement that the person can afford.  When that person makes the arrangement as to what they can do, we expect that person to live up to that arrangement or contact us if there are any concerns.  If said person fails to live up to their obligation for several months and doesn’t even respond to reminder letters or phone calls, and then gets upset when they do get a call and tell us that it is not a priority, it makes it difficult for us to help that person.

At Kinum, we understand that Life happens.  We just expect to be notified when something happens that would change what the person promised to do. 

Kinum treats all consumers with respect and dignity.  We truly are sorry that you did not have an exceptional experience with one of our agents, but that respect and dignity must go both ways.  We have requested another letter be sent to you with all the details.  Since you feel that you did not have a great outcome with our agent, you may contact Kinum’s Chief Operating Officer, Richard ****** on his direct line of *************
We hope that this response is satisfactory to you, however, if you would like to discuss the matter, you may call me at the number above.

At this point, the ball is in your court, but we do hope to work with you to get this matter resolved.


Sincerely,

Richard ******
Kinum COO