Reviews

Review Details

• Review fromBryan D

  Date: 07/15/2023

  1 star
  Don’t know how they are even allowed to continue to operate or why the home warranty company is still sending them to their customers homes and hasn’t dropped them from their system. I had the same experience with my AC unit as a couple others did…making up bogus code violations…but let me start from the beginning. They were referred to me by my home warranty company waited 48 hours no call so I called them went to voice mail so left a message no response so called home warranty asked for a new technician they said they were the only one available in their system ( probably explains why they haven’t dropped them yet) so they called them and 5 mins later they called me said earliest they could come out was a week because they don’t work if rain is forecasted…not raining just forecasted. So we waited the 8 days and they sent a technician who was there less than 5 mins and diagnosed a new motor and fan blade were needed so we asked what’s next he said he submitted the request and when they came in they would come install. So waited a few days and I called home warranty again to check on status of parts they told me their were charges not covered by them that I had to pay first…I was not told that when he came out was not provided invoice of what was needed until I asked for it. Thank god I went with my gut feeling and questioned this so went back in email asking what exactly was wrong and how that effects the repair. They told me to call warrant ask for another technician if i didn’t like their quote. I went outside warranty company had a different HVAC technician look at my unit they said their were no code violations and even if their were they would have been grandfathered in so they were basically holding my AC repair hostage until I paid to have these bogus code violations fixed. They ended up cancelling the service request. Almost a month passed still with out AC in middle to late July with heat indexes reaching above 100 degrees. This company needs shut down!!!!

• Review fromMatthew B

  Date: 09/22/2022

  1 star
  This Company is a scam. I have insurance through ******** Home ******* Neblett was assigned to my house. First, there website says they are a 24hr service which is a straight lie. Only how you can get ahold of the office is to call between 1100-2 p.m. Took me over a week for an appointment. Tech sees that the Compressor is not working, doesn't check the rest of the symptom or anything just address the obvious problem. Charged me ***** for refrigerant which i thought was a little pricy but i paid it. He came back a week later and fixed it. My AC goes down 4 days later. My insurance send them another request. A week later he shows up again says the coil is leaking which cause the first compressor to fail and he sorry that he missed it the first time. Tech told me there wouldn't be any charge of me. a Day later I'm waiting for a call to see if the part and service has been approved. They tell me I have to pay another ****** because the tech told them the refrigerant leaked out again. I called and explain to them if the Tech would of done his job the first time this wouldnt happen and why do i have to pay another ***** for his mistake????