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Business Profile

Fire and Water Damage Restoration

B & G Home Improvement, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B&G Home Improvement, Inc. started a job in my home the Summer of ***** After a few months, they began to send past due reminders, but the job was not complete. They began to work again at the start of 2020, just prior to COVID. I was provided with contractors that knowingly came sick to my home and contractors that would leave during the job to attend court. Once COVID started, the contractors would occasionally call to say that due to safety they would like to avoid working in the home with people, and they were unsure of when they would return as they had been working in homes with no one present. Our home had 2 adults and 4 children due to stay at home COVID mandates. When they left, they left wood baseboards and other supplies/materials needed to finish the job. Since ***** and now heading into 2024, B&G has been consistently harassing my family and demanding payment through bright orange letters in the mail and emails for a job that was never finished. I have advised B&G on several occasions via voice and email that the job was not complete, and per the original contract, final payment is not due until the job is done. On November 28, 2023, I received an email from the **** asking to meet on December 1st or 8th at approximately 0800. On November 29, 2023, ******* *********** sent an email to a separate email thread that was a "demand for payment" requesting a response to the Owner's other email sent the day prior. I responded on November 29th to the original email sent from **** advising that I would be available for pickup of the supplies/materials on December 8th and that I did not wish to further do business with their company. I sent a follow-up on December 5, 2023 requesting confirmation to avoid missing work and school, and I have not received a response since approximately 7 days ago when I provided my availability. I have been unable to use a portion of my home for several years due to an incomplete job and storage of construction materials.

    Business Response

    Date: 12/08/2023

    I met with Homeowner this morning and she agreed to remove her complaint from ***.  If she does not remove her complaint by 31 December 2023, please let me know.

     

    ****

    ************

    Customer Answer

    Date: 12/14/2023


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please see additional note made to the account today with details on the resolve.

    Sincerely,

    **** ****

B & G Home Improvement, Inc. is BBB Accredited.

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