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Business Profile

New Car Dealers

Hall Toyota Of Virginia Beach
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-30-2023 I purchased a 2024 Toyota corolla. Benard handled my paperwork. He asked me to call him on 12-28 to get new temporary tags sent out to me likely the process would be more than 30 days. I thought to myself that he should be calling me. So on 12-28 I called several times to speak to him finally left a detailed message where to send new temporary tags. I did not hear back from him and my temp tags expired. I called on 1-2-24 asked for my salesman and he no longer was working there. On my 2nd call the main number was answered curtly. I asked to speak to the manager. He said he was one, indeed 1 of 5 salesmanagers. I asked to speak to the general manager the reply was "he's right here" ****** ******* scolded me for *******. Odd, He said "******* should have contacted you" then I was so surprised when he said " next time you can do your docs yourself " really? The only thing I'm looking for the tags to operate my new vehicle. January passed and ******* did supply me with new temp tabs. Now my 3rd set of temporary tags are due to expire in only a few days. I'm in Virginia and will have no way to get back to new jersey for work

    Business Response

    Date: 04/12/2024

    Thank you for reaching out to us. We sincerely apologize for the amount of time it took for you to receive your tags. Unfortunately the title processing times can take much longer than usual when dealing out of state. Again we apologize for the delay. If we can be of further assistance please contact us at *************

    **** *******, General Manager
    Hall Toyota Virginia Beach

  • Initial Complaint

    Date:12/03/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to get a refund. The refund was sent to the car dealership not me. I paid for Toyota Care Policy on a 2021 car. I bought a new car 2024. I cancelled the contract as I sold the car. I was told ******* will be mailed to me. The check was cashed on November 29, 2023 by ***** ******* ****** ********l told me this information. No response from the dealer. I called and left messages. This was my money I invested into my car. When I bought my new car, I did not need the old warranty. Please help. The check has been cashed by Halls Toyota. Thank you

    Business Response

    Date: 12/12/2023

    Thank you for your feedback. We are sorry to hear you feel your experience was less than positive. We truly appreciate your patience. We did cash the check on 11/29/2023, as it was made out to Hall Toyota. We then wrote a refund check back to you in the amount of ******** that same day. The check was cashed on 12/05/23. We do apologize for the inconvenience. If we may be of further assistance, please don't hesitate to reach out. Thank you.

    Customer Answer

    Date: 12/12/2023


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:07/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday 7/24/22 I met **** in the parking lot while looking at 2 ****** ***** Stickers. I said ok I want the white one. He asked if I wanted to test drive it, I said "No, I know what I want". He said "how are we doing financing?" I said "I already have a preapproved Loan I just have to upload the Buyers Order to the link the bank sent me". He said "Ok, lets go to my desk". We went to his desk and he started to ask me my name and date of birth which I gave him. Then he started to ask about financing again I stated I already have a loan I just have to upload the buyers Order to the link. He said "ok and got up and went into the back office". When he came back he asked who my loan was through? I said " ************ Then he started to ask about my monthly income. I said that sounds like you're about to run my credit he said "No I'm not". Then he asked how much my mortgage was. At that point I stated DO NOT RUN my credit. During this exchange **** got up twice and went to the back office. This last time he came out he says that the finance guy was searching the ***system to see if he could see my loan in the system. Out walks the finance guy with two reference sheets for my husband and I to fill out. I stated I do Not need that my loan is pre approved through First advantage. Then he asked me to come into his office and started rambling off numbers and going over the buyers guide. I stated I WANT TO USE THE LOAN I WALKED IN THE DOOR WITH! Then he stops writing and says, "here are two buyers orders for you to present to the bank one with the warranty and one without". I thanked him and walked out. Tuesday morning I checked my Credit ***** profile and Toyota had run my credit causing my score to drop. I spoke with ****** who says she is the GM. I told her the issue and she said she would have the inquiry removed from my report. I purchased a car using my first advantage loan but that doesn't change that they ran my credit after I said No several times .

    Business Response

    Date: 08/29/2022

    Business Response /* (1000, 5, 2022/07/29) */ Thank you for reaching out to us with your concerns. I appreciate you taking the time to speak to me so we could come to a resolution. I will be in touch soon to finalize what we discussed. Thank you, **** ******** General Manager Hall Toyota ******** *

Hall Toyota Of Virginia Beach is BBB Accredited.

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