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Business Profile

Pool Contractors

East Coast Leisure Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for East Coast Leisure Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

East Coast Leisure Centers has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • East Coast Leisure Centers

      2973 Virginia Beach Blvd Virginia Beach, VA 23452-6901

    • East Coast Leisure Centers

      3269 Western Branch Blvd Chesapeake, VA 23321

    • East Coast Leisure Centers

      2181 Upton Drive Virginia Beach, VA 23456

    • East Coast Leisure Centers

      10535 Jefferson Ave Newport News, VA 23605

    • East Coast Leisure Centers

      2973 Virginia Beach Boulevard Virginia Beach, VA 23452

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not recommend! Spent ***** dollars in the store on a 24' above ground pool with a simple salt system. The pump failed within the first 3 months of using. They replaced it for free because it was within the first year. They admitted to the pump being garbage with a high failure rate. Now the replacement pump is failing as well but they will not replace it. Said they would give me a *** store credit toward the new pump but they are **** and fail after a few months. They still are selling the same pump even though they know it is trash and it is the only one they carry. Horrible buisness practices all around. Do not recommend! Spent ***** dollars in the store on a 24' above ground pool with a simple salt system. The pump failed within the first 3 months of using. They replaced it for free because it was within the first year. They admitted to the pump being garbage with a high failure rate. Now the replacement pump is failing as well but they will not replace it. Said they would give me a *** store credit toward the new pump but they are **** and fail after a few months. They still are selling the same pump even though they know it is trash and it is the only one they carry. Horrible buisness practices all around.

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/07/19) */ Hello I replied to Mr ********* thru a google review he placed over the weekend with the same complaint. I told him that I would like to know who told him our pumps are "garbage" because that is not the case. They are actually very well built with a low failure rate if the electric is properly supplied. I told him to bring the pump to our warehouse to test and if it is determined that it is not functioning we would exchange but with the understanding that if something happened to the pump a third time, it would be without a doubt an issue with his electrical connection. If he agrees to do this I need to know as I am out of town and would need to make sure someone is aware of the situation when he comes in. Consumer Response /* (2000, 7, 2022/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) They replaced the pump but I had already spent **** on a differnt pump. Of note, would be that if the pump fails frequently and as I have experienced, I would recommend that they source a new manufacturer. We are the first owner of our house and it was built in ***** The pump is on a dedicated circuit with its own outlet and we have had no issues with anything else that was ever plugged into it or anywhere else in the home. Additionally, I am an electrician by trade so electrical issues had been tested with no deffect. Overall though I am satisfied with the result of the complaint. They did cooperate and resolve the issue

    East Coast Leisure Centers is NOT a BBB Accredited Business.

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