Complaints

This profile includes complaints for United Property Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Property Associates

  301 Bendix Road Suite 300 Virginia Beach, VA 23452

• 

  United Property Associates

  One Old Oyster Point Road Suite 140 Newport News, VA 23602

• 

  United Property Associates

  4870 Sadler Road Glen Allen, VA 23060

• 

  United Property Associates

  5849 Harbour View Blvd Suffolk, VA 23435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of Warrington Hall and currently pay HOA fees to two different associations here both ran by the same company. The landscaping is the responsibility of the business, I have been emailing with the property manager and her manager since Aug 14 in regards to trimming the trees. During the summer they stated the trees needed to be cut during the cooler months to prevent fungus in the trees. Finally in December only the Crepe Myrtle trees were cut, I emailed to inquire when the Oak trees would be cut and she said later on and weather pushed them behind. I've asked multiple times since and have been ignored. The issue is the trees overlap on the roof and gutters filling them with debris and allowing rodents to climb up and directly into the roofs and the branches are so dense that numerous birds rest and nest in them to the point we do not park in the driveway because of the amount of bird droppings on the cars, we can't wash them fast enough to ensure they don't damage the paint so we just avoid parking there all together. There have been multiple complaints on our associations facebook page about rodents in roofs throughout the neighborhood and we have laid traps in the roof and caught them ourselves. They do not respond to emails anymore and I even told them that I was to the point of emailed the *** and still nothing. There is no recourse for the residents here even if we are in good standing with the outrageous HOA fees here. I do not want an apology, I want the trees cut and them to hold up on their end of the deal, as a homeowner I hold up on my end but I feel like I'm held hostage because if I don't pay then they can take action against me.

  Business Response

  Date: 03/10/2025

  The seasonal hard pruning was scheduled to be completed by January 2025. However, the tree pruning at Town Garden at Warrington Hall was delayed by the landscaper due to weather-related issues. The property manager informed the owner about this via email on January 6th.
  
  The landscapers were scheduled to come on Friday, March 7th, to assess and address the homeowner's concerns regarding the tree trimming. On that day, the landscaper arrived and knocked on the owner’s door but received no response. As a result, they were unable to cut the tree because a vehicle was parked underneath it. A photo of one of their vehicles parked under the tree is attached for reference.
  
  The property manager left a voicemail for the homeowner, asking them to move the vehicle, but has not yet received a response. Regarding the issue with rodents, please note that pest control is not an expense covered by the association, and it is not the responsibility of the management company to address this matter.
  
  United Property Associates does not manage or engage with any associations’ social media accounts. The property manager will continue to reach out to the owner until they receive a response, so the pruning can be rescheduled and completed.

  Customer Answer

  Date: 04/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: I have yet to receive a completion date. I asked ***** for one before I accept the response in the ***. I would also like to stop using *** but not until I get an acceptable promised date of completion date. No date has been provided, and as I said in my initial complaint this has been going on since august 2024 and I have not been given any resolution to the matter. So until I get a promised completion date, within an acceptable timeframe I will not accept the responses in *** which I also told ***** last week and waited a full week to respond in for her to provide one since I know this wouldn’t happen overnight. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/07/2025

  Thank you for your patience as we continue to address your concerns. I want to assure you that ***** is actively working on obtaining the necessary estimates for the tree pruning. However, please understand that this process will take some time, as the board must review and approve any proposals before we can proceed. We appreciate your understanding, and I will ensure ***** keeps you updated as she makes progress.  

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Property Assocation is responsible for exterior repairs. I have reported issues since 11/24/21. First of which being the bushes in front of my house being approximately 5 feet tall. The bushes grow into the HVAC and have caused issues with it. The association still won’t trim them back. When I had my home inspection in September 2021, it was reported these needed to be trimmed back. These are a safety issue, and I and other residents have found people hiding in them. I also cannot see out of my window due to the height of the bushes. The second issue has been ongoing since 8/3/2022. There are holes in the ground where French drains cannot drain causing safety issues. Multiple people have fallen in these holes, including myself, causing injury. I have emailed them multiple times without these issues being resolved when the association is responsible for these repairs.

  Business Response

  Date: 09/30/2024

  United Property Associates has addressed both issues in this complaint. Please see the below detailed descriptions and resolution photos. 

  The manager of this property was first alerted to the HVAC issues on 10/17/2023. A landscaper was called to investigate the claims that the shrubs caused damage to the HCAV system. On 10/20/2023, the attached picture (Reso. 2) was taken by the landscaper showing that the shrub does not touch the unit. This picture was sent to the owner by the manager and the owner never responded. 

  On 7/28/2024, a work order was placed by the owner to fill holes in her yard that flood when raining. On 7/29/2024, the manager responded to the owner and asked for additional information and pictures so they could proceed with completing the work order. The owner sent the photos next day. Due to the scale of flooding amongst the neighborhood, the landscaper had to compile a list of areas for fixing. The board of directors then had to approve the proposal of work. On 9/19/2024, the owner emailed the manager for a status updated and on the same day the manager replied and stated that the proposal was still being reviewed for approval by the board of directors. On 9/24/2024, the manager was able to get the landscaper to provide a temporary solution by filling the holes with gravel. After investigation, there is a PVC pipe that is busted from the French drain. This is a larger project, and the concrete will need to be removed and replaced to allow proper drainage once the PVC pipe is replaced. The board of directors is currently in the process of reviewing the proposal to fix the French drain, until then, the holes are filled in and no longer a safety hazard.

  Business Response

  Date: 09/30/2024

  The other resolution photo for the response. 

• Initial Complaint

  Date:09/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved out of **** ***** ******* ****** Apartments in Virginia Beach, Virginia. United Property Associates kept **** dollars from our deposit for normal wear and tear. When we arrived to this location, the apartment was still being worked on. We waited 3 hours before moving in. The apartment was just spray painted, the light colored carpet was just placed in the apartment even in the dining area. We have suffered through a gas leak, a dryer that caught on fire, we had to clean the mess the contractors left after installation of the cabinets. We just moved out and we paid ******* ******* to come in and clean the carpet. They claimed the walls had to be repainted, and the carpet had to be replaced, they kept **** of our deposit plus an additional *** for the water bill and other fees. This company has not compensated us for any thing that we have encountered since living in these apartments. We would like the rest of our deposit back.

  Business Response

  Date: 09/09/2024

  Dear Mrs. ******, United Property Associates received your correspondence on September 4, 2024, in which you dispute the charges for damages on the security deposit settlement sheet for **** ***** ******* ******, Virginia Beach, VA 23455. The following is an explanation of the damage charges assessed upon move-out. There were multiple red and black stains on the carpet in all rooms that were unable to be removed with carpet cleaning. The carpet was new upon your move in, and you were charged the depreciated value for replacement. The water charges on the settlement sheet are accurate and were for the usage dates June 21, 2024, through July 31,2024. The payment made in July in the amount of $****** was for the usage dates May 21, 2024, through June 20, 2024. Pictures were taken during the move out inspection which will substantiate the damage assessed. All the charges were in accordance with the terms of your signed rental agreement. Payments can be mailed to UPA, Attn: Rental Collections, *** ****** ***** ***** ******** ****** ** *****. If you do not agree with this decision, you do have the right to address this matter in a court of law.

  Customer Answer

  Date: 09/09/2024

  
  Complaint: 22247047
  
  I am rejecting this response because: These statements are false. There were not black and red spots all over the apartment and I have a video that was taken before I moved out and pictures before the carpet was professionally cleaned. This company has taken advantage of many tenants by taking their deposits. The spots they showed were not on the carpet upon our move out. I believe they have used someone else's pictures to claim they were from our apartment. We have witnesses who can testify there were not red and black spots all over the carpets. We will be bringing this matter before the courts for the judge to decide, since they are being dishonest.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 4, 2023 I rented a clubhouse from my HOA. The HOA kept the deposit for miscellaneous reasons but nothing that was justified by the contract. I reached out to the HOA for a refund and explained how they went against the signed contract, but they did not address any of my points and denied my request for a refund.

  Business Response

  Date: 12/11/2023

  The owner was sent a detailed letter authorized from the Board of Directors of The ******** ***** ******* ********* *********** stating why their deposit was withheld. The owner then met with management and was briefed in person because their deposit was withheld. Management recommended the owner submit a letter in writing requesting reimbursement to the Board of Directors. The Board denied the request based on the merits listed in the letter sent to the owner. United Property Associates is a managing agent for ******** ***** ******* ********* *********** and performs services assigned by the Boards for various communities. United Property Associates provides these services with professional acumen and integrity.

  Customer Answer

  Date: 12/11/2023

  
  Complaint: ********
  
  I am rejecting this response because the manager I met with did not address my concerns about them with holding the refund. The letter did list reasons for them withholding it however, it was for reasons that weren’t apart of the contract. The contract stated they could only hold my money for certain amounts and for certain reasons, they didn’t follow the contract while deciding to charge me e.g. “building needed to be aired out”; the manager I met with did not know what was in the contract, he refuted things such as who sets the alarms, the contract states that the renter sets the alarm but the manager admitted to setting the alarm himself, and failed to inform me of that… which was **** of the charge. 
  

  The manager did suggest I send the letter to the board, but I was required to send it to him, whom supposedly sent it to the board. According to his letter, the board declined the request, with zero reasoning. I’d hate to involve lawyers for such a petty amount of money but this company is leaving me no other choice. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house on this property two years ago and it wasn’t long before I had a problem with a roof leak , so I called the *** to have them fix the leak. I waited for months to have it fixed and then after they supposedly had fixed the leak it happened again. I waited months the second time for repairs and they just did half of the job. I’m here for the third time with another roof leak with the roof falling in as a result of half work being done . I’m really frustrated that I pay my dues on time every month faithfully but get nothing in return from the association. I regret buying a house with this association, they do not keep up with their side of the deal and it takes months for them to reply to any issues you may be having

  Business Response

  Date: 09/26/2023

  The board and the association were not made aware that the roof leak had reoccurred until this correspondence was received via the ***.  The last correspondence with this homeowner took place in August of 2022. **** **** ************ was contacted on 9/25/23 and has the homeowner's information.  He plans on making contact with her on 9/26/23 and will be on site before the end of the week to address the issues. The association manager will continue to follow up until the work has been completed to the homeowner's satisfaction. Remington Park is also in the beginning stages of complete roof replacements. The initial roof inspection report has been received and the board is currently entertaining bids from several roofing companies regarding the replacements. The association manager and the board will continue to keep the community updated on the progress of the project. 

  Customer Answer

  Date: 10/10/2023

  It has been resolved 

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Property Associates left a notice on every front door of the condo community informing residents that towing would begin August 15th, 2023 for vehicles without proper parking passes. After receiving notice of the deadline, I sent emails on August 2nd, 7th, and 8th. I also left numerous voicemails asking what information was needed to be issued passes. It took a full week (8/9) to receive a single line email with the parking registration form attached, to which I immediately replied. Additionally, I sent a follow up email today (8/14) to inquire about the status of my parking passes. However, I still have not received any confirmation that my email was received, or that parking passes have been mailed, or are ready for pick up, despite the towing policy going into effect tomorrow (8/15). This "property management" company takes no pride in their work and clearly feels no obligation to respond to the owners within their communities.

  Business Response

  Date: 09/01/2023

  UPA apologizes for the lack of communication and the delay in obtaining your parking passes for *** **** ******.  The Association Manager was unexpectedly out of the office.  The emails that you sent were located on August 16th and immediately sent to the Administrative Assistant to issue parking passes and mailed out that day.  UPA rescheduled the towing enforcement to begin on August 28th instead of the 15th due to the number of parking passes that were due to be issued.  The Association Manager will follow up with you to ensure the parking passes were received in the mail and that there are no further questions.

  Business Response

  Date: 09/18/2023

  The Association Manager called her and left a voicemail on August 18th.  She did not receive a response.  She called again on September 11th.  The homeowner did answer, and the Association Manager told her that since the passes never made it to her by mail that she recommended picking them up at UPA's office.  She was very receptive of that idea but didn’t want to wait a long time if she came by.  The Association Manager called again a few minutes later to let her know the passes were at the reception desk ready for her to pick up and assured her she would not have to wait.  The Association Manager gave her clear directions to the office and let her know that she was the acting Association Manager now and gave her contact information for any future needs.  

   

  Customer Answer

  Date: 09/18/2023

  
  ****** ******** *******
  
  After 6 weeks of waiting, I am finally in possession of my new parking passes. Thank you so much to the *** for acting as a mediator, particularly given the property management company's apparent disinterest in direct communication. For the record, I strongly dispute the statement that I missed or ignored calls and voicemails from UPA in the duration; it is a convenient assertion with no ability to prove otherwise.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE! UNETHICAL PRACTICES!!! I am an elderly woman with a fixed income that has fallen victim to this United Property Associates’ unethical practices. . Without any notice, they have shut off my water ( an ESSENTIAL service) when I have faithfully paid my monthly HOA fees. In an effort to communicate with the company I have been given no explanation from property management on why or even a resolution and hung up on when trying to figure out. I have left messages and no communication whatsoever. This is an unethical practice to turn off water with no notice, warning or legal premise. All neighbors have complained and agree about unethical practice on many issues.. parking, towing, property care, unexplained charges without any recourse. BEWARE! Find another property that is managed by ethical, communicative and professional property management

  Business Response

  Date: 06/19/2023

  Ms. ****** was sent to Due Process for non-payment of water stemming back from January of 2022. There are two past due notices sent to her. One in April and one in June. She was then called to a hearing in front of the Board back on 5/2/23 and this noticed was sent certified mail. She received it on 5/6/23 for the hearing that was held 5/15/23. She did not show up for it. The results letter were mailed to her on 5/19/23. UPSA attempted to deliver it on 5/23/23 but no one was home to accepted but notice was given that the letter was out. Payment was received 6/16/23 and the water was turned back on.

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented the clubhouse in our community & we had to put down a $*** deposit. We still haven’t gotten out deposit after being told directly by ****** ***** that it was a mistake & it would be in the mail the next morning. It’s now 4 days later. The corporate office is in Virginia Beach & I’m in Portsmouth. At this point it’s theft. I rented 2/11 turned the keys in 2/13. Today is Feb.25,2023. Email sent to ****** on 2/24 because she wasn’t available. I received an automated email that she was out of the office & to contact someone else whose name I will not put in this review as of now, because they were just put into this issue. We have a big problem. It really seems as if there’s stealing taking place & I can’t reach anyone for my money. I don’t want clarity, I want my money.

  Customer Answer

  Date: 02/27/2023

  They sent it after almost 2 weeks. However now we need answers as to why the water bills in this community are so high. It should be investigated.

• Initial Complaint

  Date:01/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management group oversees and "operates" the *********** ***** ************ of which I am not only a resident but a homeowner. I travel for work and am on the road 9 months out of the year. - On 2 separate occasions my vehicle has been towed with no warning/authorization, multiple people have the shared sentiment that they are in cahoots with a local towing company for profit. - The property management group refuses to answer phone calls or communicate. I have lived there for over 2 years, have attempted 17 different phone calls and not once have I received a return call. -They do not provide any service aside from collecting HOA Fees.

  Business Response

  Date: 01/23/2023

  The person listed as the complainant is not the homeowner and there is no lease on file for the unit. **** ********* *** is owned by ****** *** ****** *****. Per the Rules & Regulations, page 10, “vehicles not in compliance are subject to tow at the owner’s expense. License, registration, inspection sticker and city decal (if required) of all vehicles parked on *********** ***** property shall be up-to-date and visible at all times”. The vehicle that was towed had plates that expired in January 2022. ********** ****** placed a warning tag was placed on the vehicle at least 48 hours in advance. The tow company operates based on the contract and there is no monetary gain to the Association and the towing is at no cost to the Association. There is no record of voicemails or emails from anyone at **** ********* **** 

  Customer Answer

  Date: 01/24/2023

  Lease

  Business Response

  Date: 01/26/2023

  It is the homeowner's responsibility to provide the lease to the management company. It is also in the rules and regulations that they are required to provide to the tenants. The manager received a voicemail from both tenants on 1/24/22 and spoke to ***** ******.  She was informed that if she provides the receipt showing that she is waiting for the *** to send her tags, that expired in 1/2022, then a hold can be placed on the towing per the ***** ** **********
  
  The manager emailed the homeowners on 1/26/22 to inform them that the lease was not received and to ensure that they provided the tenants with the rules and regulations.

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Property Associates has been difficult to deal with. The ******** ***** Act XX-XXXX states that if the association caused the damage, then the association should fix it. I am the owner and I have a tenant living in my house and for the past 3 months he has been without a toilet in the Master Bathroom. I do not live in the area, and I have a property manager that manages the day-to-day business. The Association caused damage to my property by planting trees to close to the house and the roots of the trees started growing in my pipes. This is the third time this has happen since I purchased the home. The first time my insurance took care of it because we did not know about the root issue. The second we found the root issue and the association took care of everything and now we have a third time and the association been prolonging repairing the damage that was caused. The association provided the contractor. The contractor found tree roots in the pipes again. The contractor removed the toilet and ripped up my bathroom floor. The association said all the roots are removed and they want me to repair my floor and replace my toilet. I think that is unprofessional for them to want me to fix the damages that they caused to my property. My bathroom is small. I pay my condo fee every month and they are telling me to keep waiting for the board and lawyers to make a decision. I have been waiting on a boards decision for 3 months. It does not take 3 months to make a decision to repair damages they caused. All I want is my bathroom fix so that my tenant can take a shower and use the toilet. They caused the damage so they should fix it. I should not have to make an insurance claim and pay a deductible for something they caused.

  Business Response

  Date: 11/30/2022

  Business Response /* (1000, 8, 2022/11/18) */ The response below addresses the chain of events related to the complaint made by homeowner ******* ***** from **** ******** Please understand the decision is made by the board and not United Property Associates. As of today, I the board provided their final decision on this matter and the homeowner was notified. -On 3.24.2021 ******* ****** (the homeowner's property manager) sent the manager a picture of Tree roots , first floor and requested this to be investigated since the Association maintained the trees. -On 3.25.2021 The manager sent ****** plumbing company out to investigate the tree roots at **** ****** -On 3.29.2021 ****** sent the manager an estimate to repair which was for ******* -On 3.29.2021 The manager sent the estimate to the ***** ***** ********* board to make a decision. The board voted to approve the estimate on 4.1.2021 ******* made the repair on 4.6.2021 -On 8.22.2022 ******* ****** (the homeowner's property manager) sent an email requesting ****** to come back out because she said the toilet in the master bath that the tree root was coming through the pipes that the **** ***** fixed was doing the same thing again. -On 8.22.2022 The manager asked ****** to go out an investigate. -On 8.29.2022 ******* ****** sent an email saying, "Thanks for sending out the plumbers to fix the root issues w the pipes . They jack hammered the bathroom floor and repoured the concrete . The question the manager had is will you be sending a contractor to replace the vinyl floor that was damaged ?" -On 8.31.2022 The manager asked the board to vote on fixing the vinyl floors for the homeowner at **** **** ****. -On 9.1.2022 the board asked the manager to check with the attorney and the board would make a decision based on the attorney's recommendation. -On 9.1.2022 The manager sent the information to the attorney to review for guidance. -On 9.1.2022 The manager asked ****** about the job done and their reply was, "We only install concrete to rough grade as we are plumbers and not a flooring company. Also, typically we are contacted after new flooring is installed to reinstall the toilet. Unless you do not plan on having flooring installed and are just going to leave the toilet on concrete?" -On 9.4.2022 the attorney ***** ******** sent her initial response requesting more information on where the tree was located. -On 9.8.2022 ****** sent over an email saying, " The tree is right in front of the house in front of the sidewalk, in front of the storm drain." -On 9.8.2022 The manager went back to the board with this information and asked them for their vote again on this matter. -On 9.12.2022 The manager sent everything back to the attorney for their final recommendation based on the location information per the board's request. -On 9.25.2022 the attorney responded with an additional question on location. -On 10.X XXXX The manager followed up again with ****** again to see if they had any additional notes on the location from the technician. They did not provided anything additional. - On October 7, 14, 21 and 28 The manager followed up with the board on the board's action items for a decision on **** ***** **** *** based on the information. -On 11.1.2022 The manager sent ******* an email, "Per the board, please contact the homeowner insurance. The homeowner will need to cover the expense if they're not willing to wait for the decision from the board and if it's determined later from the attorney that the Association is responsible the homeowner will be reimbursed when they submit their receipts." This is what the board instructed the manager to tell them for now until the decision is made.