Complaints

This profile includes complaints for Sundays Blue Box Tanning Resort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sundays Blue Box Tanning Resort has 9 locations, listed below.

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  Sundays Blue Box Tanning Resort

  4336 Holland Rd Virginia Beach, VA 23452

• 

  Sundays Blue Box Tanning Resort

  3809 Princess Anne Rd. Virginia Beach, VA 23456

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  Sundays Blue Box Tanning Resort

  5072 Ferrell Parkway Virginia Beach, VA 23464

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  Sundays Blue Box Tanning Resort

  1044 Volvo Pkwy. Chesapeake, VA 23320

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  Sundays Blue Box Tanning Resort

  310 Ed Wright Ln. Newport News, VA 23606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020, I went to Sundays to purchase 2 months of tanning. I made it very clear that I DID NOT want a membership. I only wanted to pay for two months. The sales girl assured me I would only be charged for 2 months and not a membership, so I gave her my card. Since then, they have sporadically charged my card, saying I signed a month to month agreement, which to me sounds like a membership, which I explicitly said I DID NOT WANT. I have contacted them a few times about this and they keep telling me that I signed a month to month, and tell me I won't be charged again. In May of this year, I spoke to their corporate office and was told that my account is not set up to be charged, but she would cancel it just to be sure. On July 5, 2022 I was charged ******** I spoke to someone at the corporate office again today, and was once again told I signed up for a month to month membership. I was then told to call back tomorrow morning to speak to the woman I spoke to in May. I have now put a block on my card with Amex so they cannot charge me anymore. This business practice is predatory and illegal!

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 8, 2022/08/08) */ ******* ***** signed up for a debiting membership on 5/2/2021 at our ********** location with her first debit to be on 6/2/2021. Per her signed agreement she stated that she would give a 30 day notice in order to cancel or freeze her membership. She also initialed by the boxes stating she agreed to this. On 10/5/2021 she spoke with our customer care center who explained to her that her account was past due and that she would have to get her account current in order to cancel. She never made that payment so her account was not cancelled out. On 5/4/2022 her account was cancelled out due to being past due 3 months with us. As a courtesy we cancel out accounts after they are 3 months past dues with us. With any past due account the balance remains on the account until it is paid and we try to debit the account on a reprocess every 5 days. ******* celled in again on 6/15/22 at 7:31, before the customer care center opens, and did not speak with anybody. She then called again on 6/26/22 and spoke with one of the representatives in the call center who explained that she was cancelled out due to being past due and that she needed to speak with the person who cancelled her out. ******* called on 7/29/22 and spoke with the lady in the customer care center who cancelled her account out and explained that the debit on 7/5/2022 was for the three months past due on her account and that her account was in fact cancelled out fully now. She was not happy in regards to this and we told her that we would pull phone record of the call logins in and out from her cell number provided. When they tried to call her back in regards to this she did not answer and left left her a detailed message. Please see the signed and initialed agreement provided from her giving permission to debit her card and also to collect past due amounts. Consumer Response /* (3000, 10, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They do not acknowledge that I repeatedly told their sales girl that I DID NOT want a membership and that she subversivly made me believe that I was not signing a contract, even though I paused before signing to clear that exact matter bc I was not comfortable signing what appeared to be a contract. Sales girl assured me it was not. At no point was I told that I could not just pay for 2 months in advance without a contract. I was lead to believe that what I asked for was being given. It turned out not to be true.

• Initial Complaint

  Date:05/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first went in to the Sundays spa tanning Company in their Newport News location I was told about the membership. I at first only did their trial and then when the receptionist told me that the membership would be **** I had informed her that I am a travel nurse and I do not stay at one location very long and I had also asked her if this was a commitment based membership. The receptionist had informed me that all I need to do was to let the front know when I needed to stop the membership. As I was signing the membership agreement I was being rushed due to the lobby having a line of people trying to check in to tan. When I would go to ask a question the receptionist would say oh yeah I don't worry about that just click next so that is what I did. Again I felt very rushed I did not and was not given the appropriate amount of time to thoroughly read over the membership guidelines. When I had found out my nursing contract was being transferred to another state I went inside and I had informed the receptionist of what was going on. All she said to me was thank you for letting me know and have a great rest of my day. So I went on about my day, weeks, and months assuming that it was canceled. I received text after text call after call from this company. As a travel nurse or a nurse in general I am very busy. I don't even have time to communicate with my family members. When I did have a chance I responded to their text message letting them know the situation. I had heard nothing further. Today May 16, 2022 I received a phone call from the corporation. This employee that spoke to me was very rude, aggressive, sarcastic, and in general employee that I personally would not want to handle anything about a business. I again informed her of the situation. She continued to talk down to me as a past customer and told me that if I wanted to cancel I needed to call and it was stated in my agreement I signed. I was rushed when signing therefor no time to read the agreement

  Business Response

  Date: 06/03/2022

  Business Response /* (1000, 5, 2022/05/25) */ ****** came in to our ****** ***** location in ******* News and signed up for our All Access membership on 2/14/22. With this special she got the first month for .23 and then it would debit from a credit card or checking account the normal ****** on ******** ****** provided Sundays with a card to debit from starting ******* and signed our agreement stating and also initialed all the boxes in regards to her agreement. Our automated service that does the drafting sent her a text on ******** ******** ******** ******** ******* ******** ******** ******** and ******** After the text on ******* ****** replied to that text saying that she let the receptionist know that she was leaving because she was a travel nurse. At this time ****** was already past due by 2 months with us and per her signed agreement she can not cancel an account that is past due. ****** was also reached out to by phone and a message was left by the customer care center on ******* and an email was also sent to her on ******* in regards to her account. As per her signed agreement she was responsible for one month minimum and that one month was never collected from Sundays. Her account has not been cancelled out because she has not fulfilled her requirements of her signed agreement. Please see attached signed agreement with initials in the boxes as well as all correspondents with ****** through text. Consumer Response /* (3000, 7, 2022/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I explained in my initial complaint, if whoever read it actually read it, I was not given the time to even read any part of the "agreement" that I apparently signed. I was rushed through it by the receptionist because it was getting busy and I'm going to assume I was holding up the other customers. You stated when I responded I was already two months past due. I responded because you guys were wrong in the fact. With me being a traveling nurse I don't even have time to speak to my family, let alone a tanning place. Which is why when I kept getting these messages after I had already informed the receptionist that I would no longer be in Virginia and I needed to close my account, her response was "ok". Maybe instead of arguing with past customers you should do some more employee training. I did what I was told by the receptionist and was never told that I needed to inform another person or whoever that I was leaving. Again maybe need to do more employee training. I had no issues with this company till it came an issue as to them getting my money when I did indeed end my time there BEFORE leaving to my next nursing contract in another state. It's a shame this is how this company treats their customers and their first responders.