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Business Profile

Used Car Dealers

Heritage Motor Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 21st or before I purchased a 2014 Subaru Impreza WRX from heritage motor company, it recently came to my attention that the engine is not as described as their sales add meaning out of the factory it is suppose to have a (ej25) 2.5 litter engine but instead the casting number on the engine block shows it to be a (ej20) 2.0 litter engine which does not come factory for that car. Upon letting heritage motor company know my findings they told me they didn't know and that was it. I also mentioned my worry since I purchased the extended warranty and since it doesn't have the correct motor any repair my be reject ed.

    Business Response

    Date: 05/03/2024

    We have requested your full refund of the extended warranty and issued a refund to the lending institution as per your request to cancel the warranty. 

    Customer Answer

    Date: 05/21/2024

    Ok so the warranty has been taking off the loan but still remains that there was a motor swap in the car that was not told when bought the car when advertised it had a 2.5 liter in it 

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