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Business Profile

Plumber

Appleton Campbell, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service date 11/14/2024 The furnace trap, hoes, draft inducer, and drip leg were pulled and cleaned. System ran about 45 minutes, stopped working. The next morning, I called Appleton, the tech supervisor was rude, I was told if I send a tech back out It will be another $800 or more. I asked If the $370 we paid will that amount be deducted since we paid you to fix the furnace, it only worked for 45 minutes, I was told no and only if you purchased new system, we would deduct $370 from the total. ****** Heating came out, fixed our system and it still working. However, we had to pay them. The tech complain that he doesn't normally work nights, and he was tied. Why did they dispatch a tech who said he doesn't work nights and was tied. I feel like the tech didn't put much effort in repairing it correctly. I'm asking for some kind of refund.

    Business Response

    Date: 01/14/2025

    Dear ******* *****,


    We recently received a second notice regarding Better Business Bureau Complaint #********, dated January 6, 2025. We sincerely apologize for not addressing this matter sooner,as we did not receive the initial communication posted on December 30, 2024. We would like to request that our account be marked to have these matters emailed to ******************************* as well as a letter in order for a delay not to happen again.


    We understand the inconvenience this situation has caused and deeply regret any frustration it may have brought. As a resolution, we will be refunding the invoice amount of $370.00. Please allow 7-10 business days for the refund to be processed.


    Thank you for bringing this to our attention and for your patience as we address the matter. Should you have any further questions or concerns, please dont hesitate to reach out to us directly at ************

    ***** *******, Vice President

Appleton Campbell, Inc is BBB Accredited.

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