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Find a Location

Wayne Cycle Shop Inc has 1 locations, listed below.

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    Business ProfileforWayne Cycle Shop Inc

    Motorcycle Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This firm offers Yamaha motorcycles, ATVs and scooters, sales, service and parts.

    Business Details

    Location of This Business
    183 E Side Hwy, Waynesboro, VA 22980-8916
    BBB File Opened:
    8/5/2002
    Years in Business:
    21
    Business Started:
    8/5/2002
    Business Management
    • Mr. Adam Kellam, General Manager
    Contact Information

    Principal

    • Mr. Adam Kellam, General Manager

    Customer Contact

    • Mr. Adam Kellam, General Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I brought my 2007 vstar 650 for a tune up. Absolutely nothing was wrong with my bike! After 2 days they called said its ready ($460 later). Husband rides it on our trailer and it is pouring out white smoke. He was told the wrong oil was put in. They take the bike to rechange oil and stated it would be ready next day. We get a call late Saturday saying bike was ready. I get my bike home (on trailer) and ride it down our road; not even 1/4 a mile and it starts pouring out white smoke again. We contact the shop again and report the problem. The "master tech" tells my husband "well we don't know what you did to it after you took it." He finally agrees for us to drop bike back off to "hopefully fix what was done to it." 2 days pass, we hear nothing. We call and leave messages and recieve no calls. Wednesday, Tech calls saying there is nothing wrong with my bike. I ask to speak to the owner. Owner says smoke maybe coming from a faulty O ring. O ring and carb cleaning was replaced and done by them. 20 minutes later, tech calls saying "bike is done" and hangs up on me. The smoking was not present when we arrived so we assumed problem was corrected. On our ride home the bike starts idling funny (ranging from loud/barely idling). Cuts off 4 times before we made it to safely. Pipes were extremely hot and discoloration extending down the exhaust. I called the shop the 2nd time the bike cut out on us from the side of the road. Left a voicemail explaining. Husband calls over next 4 days to get answers (left 3 voicemails in-between Tuesday-Friday. We had to take my bike to another shop to get fixed. Due to adjustments made to my carbs it caused the bike to run rich which caused the fuel pump to burn out. New place repeated the same work because it was not done properly. Waynes did not even complete all services offered in the service package I paid for. We contacted waynes cycle to discuss options. All owner said was it probably needed the work anyway.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Serving Western Virginia

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