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Business Profile

Dentist

Sam E. English, II DDS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Sam E. English, II DDS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sam E. English, II DDS has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The dentist filed my dental visit incorrectly last year with insurance resulting in the dentist continually sending an incorrect bill. After calling the insurance company and at least 10 calls to the dentist they were supposed to fix this mistake. After going months with no bill, and in fact at one point received a zero dollar balance notification, I received another bill with hundreds of dollars of incorrect charges again. My husband has called and left multiple messages, as have I because they never answer the phone. They also do not return any phone calls. I need help to get this issue fixed and Im hoping that the dentist responds to a BBB inquiry, because theyre not fixing the issue or responding to any messages. Thank you for your consideration and assistance.

      Customer Answer

      Date: 04/26/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Sam E. English, II DDS regarding complaint ID ********.

      Regards,

      *********************

    Sam E. English, II DDS is NOT a BBB Accredited Business.

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