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Business Profile

New Car Dealers

Williamsburg Chrysler, Dodge, Jeep, Ram & Kia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WCDJRK service department is the worst. I brought a Wagoneer in to the service department back in December to have the heated seats repaired. Here it is March, and I am learning there were never parts ordered, as the service manager **** ****** told me. Nothing has been done to resolve the issue. Not sure what has been going on for the past three months, but this is unacceptable.

    Customer Answer

    Date: 03/13/2024

    It is a 2023 Wagoneer that I paid **** for. Less than a year old. 

    Business Response

    Date: 03/18/2024

    The customer brought their vehicle in for an open recall, which we completed.  This did not fix their heated seat issue.  Their vehicle is in need of diagnostics to have the seat issue repaired.  The customer has since been back to their originating dealer, and we feel this is the best place to have the repair facilitated.  We are also unable to provide a Wagoneer for a loaner vehicle as requested. We have asked this customer to return to the dealer they purchased the vehicle from for the repair.

  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Performed in Dec 2023 replaced catalytic converter and used clamps instead of welding and can smell exhaust under hood due to clamps . Exhaust isn't air tight as it should be. Took back and added a clamp below drovers seat went to pick it up and still liked exhaust. They adjusted 1 clamp and said exhaust leak must be exhaust manifold which I had test prior to having work done at ******* and it was air tight no leaks. ******* says they weld exhaust because clamps leak. Done with dealership and want money back for labor so I can get welded as it should be.

    Business Response

    Date: 12/18/2023

    Chrysler repair procedures were followed while repairing the exhaust and catalytic converter on this vehicle.  While we are sorry the customer had to return because of a broken clamp, using clamps is an approved method of repair for this system.  Clamps allow for easier repair in future situations, versus having to cut if all one welded piece.

     

    Customer Answer

    Date: 12/19/2023


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my truck in this company to have repairs conducted under warranty. i was asked to bring my vechile in friday (3 March 2023), so the repairs can be conducted on saturday (4 march 2023). i delivered my vechile as requested on friday evening. saturday with no response i called them and they told me the parts werent in but be completed by monday (6 march)close of business. i requested if my warranty covers a rental car and they said yes but didnt have any. Monday no response or call so i called them and it be another day. Tuesday (7 March) i call since no communications for dealership and im told thursday. i have a job and need my vechile vut the company doesnt communicate with its clients or give realistic goals.

    Business Response

    Date: 03/07/2023

    Unfortunately, the parts have not been available from Chrysler to finish the repair. Parts availability and shipping continues to be a source of frustration for both us and our customers.  We have several methods of contacting our customers including voice, email, and text, and will keep you informed when the parts become available to finish your repair.

    Customer Answer

    Date: 03/08/2023

    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 19552168, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed there due to my car having engine problems my car with a 2014 Kia Sportage the dealership has had my car since January 20 and they were supposed to do a diagnostic and repairs to the car and I was going to get a second opinion, and to get it towed from the dealership on February 1 the towing company told me that they have my one key but they cannot find my car with that information. The car was not able to move because I did not start or drive

    Business Response

    Date: 02/03/2023

    We called the local police to report the missing Sportage.  Unfortunately Ms. **** did not want to meet with the police and only wanted to file a claim with her insurance company.  We are happy to cooperate with the authorities and hope she is able to locate her vehicle.

    Business Response

    Date: 02/06/2023

    All other inquiries should be made directly with the **** ** ************ ****** ***********

    Customer Answer

    Date: 02/06/2023


    Complaint: 18973931

    I am rejecting this response because: They have lost my car and are not being honest with any information the police are involved, but they all need to be held liable for losing my car. They also still have my key.

    Sincerely,

    ********* ****

Williamsburg Chrysler, Dodge, Jeep, Ram & Kia is NOT a BBB Accredited Business.

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