ComplaintsforWilliamsburg Chrysler, Dodge, Jeep, Ram & Kia
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
WCDJRK service department is the worst. I brought a Wagoneer in to the service department back in December to have the heated seats repaired. Here it is March, and I am learning there were never parts ordered, as the service manager **** ****** told me. Nothing has been done to resolve the issue. Not sure what has been going on for the past three months, but this is unacceptable.Customer response
03/13/2024
It is a 2023 Wagoneer that I paid **** for. Less than a year old.Business response
03/18/2024
The customer brought their vehicle in for an open recall, which we completed. This did not fix their heated seat issue. Their vehicle is in need of diagnostics to have the seat issue repaired. The customer has since been back to their originating dealer, and we feel this is the best place to have the repair facilitated. We are also unable to provide a Wagoneer for a loaner vehicle as requested. We have asked this customer to return to the dealer they purchased the vehicle from for the repair.Initial Complaint
12/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Performed in Dec 2023 replaced catalytic converter and used clamps instead of welding and can smell exhaust under hood due to clamps . Exhaust isn't air tight as it should be. Took back and added a clamp below drovers seat went to pick it up and still liked exhaust. They adjusted 1 clamp and said exhaust leak must be exhaust manifold which I had test prior to having work done at ******* and it was air tight no leaks. ******* says they weld exhaust because clamps leak. Done with dealership and want money back for labor so I can get welded as it should be.Business response
12/18/2023
Chrysler repair procedures were followed while repairing the exhaust and catalytic converter on this vehicle. While we are sorry the customer had to return because of a broken clamp, using clamps is an approved method of repair for this system. Clamps allow for easier repair in future situations, versus having to cut if all one welded piece.
Customer response
12/19/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ******Initial Complaint
03/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I brought my truck in this company to have repairs conducted under warranty. i was asked to bring my vechile in friday (3 March 2023), so the repairs can be conducted on saturday (4 march 2023). i delivered my vechile as requested on friday evening. saturday with no response i called them and they told me the parts werent in but be completed by monday (6 march)close of business. i requested if my warranty covers a rental car and they said yes but didnt have any. Monday no response or call so i called them and it be another day. Tuesday (7 March) i call since no communications for dealership and im told thursday. i have a job and need my vechile vut the company doesnt communicate with its clients or give realistic goals.Business response
03/07/2023
Unfortunately, the parts have not been available from Chrysler to finish the repair. Parts availability and shipping continues to be a source of frustration for both us and our customers. We have several methods of contacting our customers including voice, email, and text, and will keep you informed when the parts become available to finish your repair.Customer response
03/08/2023
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 19552168, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was towed there due to my car having engine problems my car with a 2014 Kia Sportage the dealership has had my car since January 20 and they were supposed to do a diagnostic and repairs to the car and I was going to get a second opinion, and to get it towed from the dealership on February 1 the towing company told me that they have my one key but they cannot find my car with that information. The car was not able to move because I did not start or driveBusiness response
02/03/2023
We called the local police to report the missing Sportage. Unfortunately Ms. **** did not want to meet with the police and only wanted to file a claim with her insurance company. We are happy to cooperate with the authorities and hope she is able to locate her vehicle.Business response
02/06/2023
All other inquiries should be made directly with the **** ** ************ ****** ***********Customer response
02/06/2023
Complaint: 18973931
I am rejecting this response because: They have lost my car and are not being honest with any information the police are involved, but they all need to be held liable for losing my car. They also still have my key.
Sincerely,
********* ****Initial Complaint
01/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jan 7,2021 To the **** ***** ******* to Williamsburg Dodge for a 9:30am appointment. The rear heater/AC fan motor works intermittently and has not worked for several weeks. We called the dealer at 3pm and they were working on it according to service department. Went to pick the vehicle up at 6pm and the rear fan was not working and of course the techs were gone for the day. The service people told wife the fan ran all afternoon for them. Just wanting someone to repair the fan and or replace the climate control board that controls the rear fan.Business response
02/09/2022
Business Response /* (1000, 8, 2022/01/24) */ Called and spoke with customer, and asked to bring vehicle back in to look over complaint. Customer opted to take vehicle elsewhere.Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my car to Williamsburg kia back in April because it was burning oil. I would be half way before I needed an oil change and my car would be almost completely out of oil. I brought my car there and they requested that I provide them all records of oil changes which I did. After calling them numerous times and not receiving anything back or getting the run around ,almost 2 months later I finally get a call back saying they needed to do an oil consumption test. I have done the oil consumption test 3 different times, each time with them telling me a different mileage number to bring it back. This last test they said the problem was fixed and there was nothing more they could do. I asked them to write on the invoice report that the problem was fixed and how they fixed it in which they did not do. I have again driven this car another 1000 miles from when I picked it up and there is hardly any oil in it so the issue was not resolved. It is still under warranty and I've tried everything I can do to get them to fix it and they won't so *** is my next optionBusiness response
01/10/2022
Business Response /* (1000, 11, 2021/11/29) */ Unfortunately Ms. ****** did not use our service department on a regular basis and we have no record of continuous oil changes. Kia controls approval of warranty repairs, and we act under their direction. Kia Corporation has not authorized Ms. ******'s repair. She would need to turn in full maintenance records to Kia Corporate for review to see if they will authorize the repair. Consumer Response /* (3000, 13, 2021/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Back in April I gave them a full record of all of my oil changes from ***** ******* I can provide that to them AGAIN if I need to. I'm now being told I have to do a 4th oil consumption test
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.