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Complaint Details
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Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
August 23rd, 2021 purchased 2016 **** ****** from this business. Check engine light was on told it was from oil change & had not been reset after test drive check engine light turned off. Check engine light came on August 27th, 2021 at 7pm called car credit nation on Monday August 30th when they opened took car back to have repairs there for 3 1/2 hours for car to be fixed check engine light came back on September 13 dropped car back off to be repaired car was overheating at this point told it was a fuel injector & it was ready to rock & roll picked car up September 17th check engine light came back on September 18th phoned into service center told I would have to bring it back in questioned what I would be able to do about a vehicle told me it was nothing they could do now the car is back in for repairs that they claim is headers & gasket & I have to pay out of pocket $1900 Minimum what are my options this vehicle was knowingly sold to me like thisBusiness response
10/27/2021
Hi *********, I spoke with our service manager. Head gaskets are not typically a covered repair but he is going to work with your vehicle service contract company in attempt to get them to make an exception and get this covered for you so the repair can be completed without this large expense to you. Please expect a call from in in the near future. His name is *****. Thank you for giving us the opportunity to serve you.Business response
12/03/2021
Hi ********* *****,
I apologize again for how long the repair took but at this point you have a completely brand new engine from **** ***** Company. I was a pleasure speaking with you this afternoon and I am glad ou now have the car back in your possession. Thank you for being patient with us and giving us the opportunity to serve you!
Customer response
01/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* *****
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Customer Complaints Summary
14 total complaints in the last 3 years.
1 complaints closed in the last 12 months.