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ComplaintsforLaZa Modz, L.L.C.
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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On September 30th I ordered a custom controller from the website LaZaMods and also ordered overnight shipping on November 5th I requested a cancelation and refund the company told me it was impossible because the order had already shipped. Since I ordered overnight shipping I reached back out a few days/week later asking for an update on my shipped package with no response. I've sent several emails since then asking for a refund or an update on my product and the company has not responded to any of my attempts to contact them. I've tried calling, filling out their form on their website, and many emails all with no response.Business response
12/14/2022
The customer’s order has already been refunded.We would also like to address and add context to the customers’ complaint. 1. The order was placed on September 30. 2. The customer did NOT contact us on November 5th. Their own screenshot shows they tried to cancel their order on November 8th. After they got the shipping notification on November 6th as our screenshots prove. 3. We notified the customer that would not be possible and of our cancellation policy including wait times (6 weeks for cancellation review of a customized product. Also viewable on our FAQ page). 4. On December 7th the customer demanded a refund and that they are “entitled to the product”, even though they cancelled the order. 5. No call attempts have been made. We have records and recordings of all incoming and outgoing call logs. 6. Our response was final after the refund. They will NOT be receiving a free product as demanded. We will not be sending our luxury gaming products to someone that has cancelled their order and who has been refunded. This is an abuse of the BBB complaint system and should be removed from our record completely. We fulfilled the customer’s order on time. Created a shipping label, and luckily our *** driver missed our pickup window. In our opinion, the customer was going to take advantage of cancelling the order to get a refund and keep our merchandise. As this is what they specifically requested in the December 7th email message. They intended to abuse the refund / chargeback system the same way they have abused the Better Business Bureau complaint system.Customer response
12/14/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** *********
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Customer Complaints Summary
11 total complaints in the last 3 years.
10 complaints closed in the last 12 months.