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Business Profile

Apartments

Potomac Ridge Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************** LLC the apartment complex is called Potomac ridge in Woodbridge va , Lynette H********* the property manager reported a balance left from the apartment to a collection agency which has been Hindering me and family to move in and get approved for somewhere to live . I asked Lynette H********** to send over a copy of my lease and the documents to send the ***** the rent relief program for a payment to be processed who had been taking care of my rent at the time when I moved out on February 27th 2022, she refused and sent me the copy of the lease on Friday February 25th a day before I moved which I would not have been able to get it to the program to be processed in time . She also emailed me multiple times asking for my username and password to my portal to collect funds for my rent which I had already applied and was approved for payment once I told her no that is illegal to ask for my personal information and I would not send my personal information for her to login into anything that belongs to me she then ignored emails and messages and visits to the main office door ignoring knocks at the door and she's sitting in the office to send of over her landlord agreement documents so they can be process payments . She then sent out a notice on my door stating I would not be able to Renew my lease with no reason and to leave the keys in the drop box at the office and told me she doesn't have to give me a reason . I just cant renew my lease . And on Sunday February 27th I have to be out of the apartment. I’ve also reached out to corporate office phone calls and emails with no response . I have attached all documents to show what I've been going through since December of last year .

Potomac Ridge Apartments is NOT a BBB Accredited Business.

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