Reviews

Review Details

• Review fromCarolyn H

  Date: 08/26/2023

  1 star
  So I have to give 1 star to leave a review because there is not a negative one. Koons Hyundai Woodbridge took 7 weeks (20 June - 03 August) to repair/replace my back windshield. At first they cited parts being on backorder but after the parts arrived they wouldn't fix the vehicle until they received payment from my insurance. My insurance sent them a check on 23 June which they cashed and didn't annotate on my account. It took their finance department 3 weeks to find out where the check was - they cashed it. I spoke with the Service Manager - Stanton Colbert, the General Manager - Hussein Farzad, and the Fixed Operations Director. They all stated the same thing, "they would not fix my vehicle until they received payment." When I was finally able to get my vehicle, there were scratches and nixs that weren't there before but because I didn't have any evidence that they were there prior to drop off, I couldn't make them fix it - which is probably a good thing. Their refusal to fix my vehicle cost me money as my daughter had to take Uber to work and I had to reschedule doctor and dentist appointments. I also had to rely on friends and family to pick me up/take me to the commuter lot to ride my vanpool. Meanwhile I'm still paying my monthly car note and car wash service. I wish I had checked BBB for their rating before entrusting my vehicle to their care. I'm still waiting for them to send me a survey about their service. I have several people who are in need of a new vehicle, and they want a Hyundai, but they will definitely not be shopping at Koons. I will be taking all future business to Safford Hyundai in Springfield from now on.

• Review fromJuan H

  Date: 07/28/2023

  1 star
  PLEASE READ! Really bad experience with this dealer. Don't go looking for business. I am a fan of Hyundai and have had it for 10+ years. Finance, Accounting and Service do NOT know what they are doing in this location. I have had issues with all three departments since day one of my LEASE (01/12/2023). ***KONA 2023*** Finance: She did not explain the contract. She rushed me through the paperwork and did not offer anything. Looking through the contract, I was not offered tear and wear protection. It took a couple of days to get it in my contract. **Horrible customer service** Accounting: I was given 3 different license plates. The dealership told me to take them to the DMV, on my own time! Went to the DMV, and the DMV rejected each one. The dealership had me going back to the DMV and back to the dealership. Finally, the dealership realized it was their fault. (Waste of time) *They DON'T know what they are doing* Service: Turned in my LEASED 2023 Kona on June 26, 2023. It is now July 28, 2023 and my car is still not ready. How can a brand new Hyundai vehicle be in service in a Hyundai dealership for so long? To begin with, the communication has been horrible! To this day, they can't tell me an estimated time of when it will be ready. Was told that the part that was supposed to be replaced, was back ordered. Come to find out, they ordered the wrong part. Now, the new part is being shipped by ground so now it is going to take more time. My rental car from my insurance is already done and it has been a hassle getting to work these past 2 weeks. It is the dealership's fault and they can't even loan me a vehicle as they don't "have" any. Very rude customer service and managers are never available. What's the point of being a manager? This Hyundai location has unacceptable business. att: THEY DON'T HAVE LOANERS!

• Review fromtrinitee s

  Date: 07/18/2023

  1 star
  I have never been to such an unprofessional dealership. To begin with my experience I dropped my car off to be diagnosed and work on and 3 days later I called to check in on it only to be told they lost my vehicle and it was stolen. After being worked up over that incident and having to call the police they finally found the car. After 3 weeks they returned my vehicle to me in the same condition it was in when I left it, with the engine light still turning on and the car shutting off on me. I returned the car to be fixed again and now it has been another month and I have not received any information about my car being fixed or if I can even get a rental for the inconveniences. I would not recommend this dealership to anybody.

• Review fromMaryna P

  Date: 06/06/2023

  1 star
  I recently had an extremely negative experience with Stewart Cromwell, the finance manager at Koons of Woodbridge, and I feel compelled to share my ordeal in order to warn others. The service I received from this individual was not only unprofessional but potentially illegal. During the car buying process, I had a discussion with the finance manager about the mortgage rate. I expressed my dissatisfaction with the rate I was given and mentioned that I was considering obtaining a loan from my bank instead. What followed was a series of manipulative tactics and pressure sales tactics that left me appalled. Despite clearly declining comprehensive coverage multiple times, the finance manager persisted in trying to sell it to me. It became evident that his focus was more on pushing unnecessary add-ons than providing genuine assistance. As I continued to decline the coverage, he became increasingly aggressive and visibly upset, which was completely uncalled for. To make matters worse, the finance manager failed to explain the documents I was signing. It was as if he couldn't wait to get through the process and move on to the next customer. This lack of transparency and disregard for my understanding of the contract is completely unacceptable. Towards the end of our interaction, when I reiterated my refusal of the coverage, the finance manager responded with a sarcastic and disrespectful remark, saying, "Really?" Such unprofessional behavior only further highlighted his incompetence and disregard for customer satisfaction. I firmly believe that individuals like this finance manager should not be in positions where they interact with customers. Their aggressive sales tactics, lack of transparency, and disrespectful attitude create an unpleasant and untrustworthy environment for customers. Based on my experience, I strongly advise anyone considering purchasing a car from Koons of Woodbridge to proceed with caution.

• Review fromMichael T

  Date: 04/23/2023

  1 star
  If I could give this dealership a negative number I would. I called about a Palisade that they had in stock. Went as far as to get a Buyers Order sent to bank for the check. Told them I would be there Monday to pick the unit up, due to a 6.5 hour drive. I told them that I would be at dealership on Tuesday morning to sign papers and go. Sunday night I get an email to tell me they sold it on Saturday. Didn't even have the decency to call on Saturday and say Are you still getting car or anything. This dealership sucks!! If I were you and you were looking for a new vehicle then I would do yourself a favor and go somewhere else. I had to give it a star but I was trying to leave it with out one. Please DO NOT BUY FROM THIS DEALERSHIP!!!!!!!

• Review fromMaggi K

  Date: 01/25/2023

  1 star
  I wish I could give 0 stars. Brought my 2016 Tucson in for an electrical repair. Was told multiple times my vehicle would be completely repairs within a certain time frame. I was constantly told they found the issue and are repairing it. It took them 4 days to just diagnose the issue when they told me on day 1 it was already found and was being fixed. Took another 3 days to get the part in and replaced. However, when getting my vehicle back, the part they replaced completely reset my odometer… brought my car back in so they could fix it. I was told the factory didn’t input the proper mileage in the cluster being replaced. But the tech didn’t bother to check to make sure everything was correct… their mistake is costing me more money in rental vehicles and time I need to be at work… the communication has been terrible, some staff have been completely rude and out of line. I will never come back to this dealership again. And I admire anyone else to never buy from Koons Hyundai.

• Review fromNicole J.

  Date: 12/30/2022

  1 star
  While negotiating the price of my 2023 ******* Sonata, I was offered the scheduled wrap maintenance for my vehicle by James D****. Instead of giving me the full maintenance on my vehicle, he changed it to basic maintenance on the contract. He wrote premium maintenance on the menu, and then wrote basic maintenance on the contract I signed. James D**** was not telling me the truth when he negotiated the price of the full maintenance service, and it took me several days to receive copies of my contract from the Finance department in order to discover what James D**** did. I still have not received my updated contract after being told by the finance assistant, Paola R********, that she would send it to me by yesterday afternoon. In addition to that, I was offered ******* through ******* and never received a contract agreement on that service either. After contacting *******, I was given specific instructions to make sure the dealership takes care of any maintenance of ******* on the vehicle and that in five years, I am to schedule a reapplication of my exterior. That would also extend my warranty for an additional five years. ******* also told me to keep track of that five year renewal date and then to contact ******* for the reapplication (free of charge). I asked Koon’s of Woodbridge for the contract and never received a response from Paola, nor from anyone else in their Finance department. All I received was a flyer, that I signed to confirm that I wanted the product. I have no other service contract from *******’s ******* service through which ******* is offered. I want three things from Koon’s if Woodbridge: 1) an apology letter from James D**** for lying about the maintenance, 2) an updated contract of the premium full service Mr. D**** wrote on the initial agreement (menu), and 3) the ******* contract that includes the maintenance agreement of the ******* product I purchased specifically detailing the five year reapplication of the exterior. Thank you, Nicole J.

• Review fromJoseph P

  Date: 07/06/2022

  1 star
  I made the mistake of buying a Pre-Paid Maintenance (PPM) at 6 years / 72,000 miles for your 2019 Sonata back in January of 2020 when we bought the car. This included conventional oil changes oil filter (interval of 3,750 miles) and tire rotations for $974.00. This comes out to better than $50 for more than 19 services. The last time I brought the vehicle in for servicing (6/9/2022) Koons charged me for the tire rotation ($34.95) which I thought was included in the PPM. Wasn't 100% certain of this so I went home and checked the paperwork and sure enough the PPM was for 6 years / 72,000 miles, interval of 3,750 miles conventional oil/filter changes with tire rotations included. This is where the adventure begins. For about one month now I have been trying to get a refund ($34.95) for the erroneous charge at the last service to include filling a formal complaint with the corporate offices. Apparently NO ONE up and down the line can help me. Koons / Hyundai Corporation DO NOT honor their contracts even though the PPM Service History provided to me by the dealer clearly shows "PPM with Tire Rotations - Non-Turbo 3,750 mile interval". DON'T ever trust Koons Hyundai Genesis of Woodbridge OR Hyundai Corporate EVER they don't maker good on ANY contract they are a party to.