Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

STC Management, LLC has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • STC Management, LLC

      13300 Minnieville Rd Woodbridge, VA 22192-4032

      BBB Accredited Business
    • STC Management, LLC

      116 N Frederick Ave Service Center #159 Gaithersburg, MD 20877-2411

      BBB Accredited Business
    • STC Management, LLC

      511 S Van Dorn St Alexandria, VA 22304-4611

      BBB Accredited Business
    • STC Management, LLC

      19520 Walter Johnson Rd Service Center #1213 Germantown, MD 20874-2656

      BBB Accredited Business
    • STC Management, LLC

      5653 Burke Centre Pkwy Service Center #2770 Burke, VA 22015-2228

      BBB Accredited Business

    Business ProfileforSTC Management, LLC

    Lube Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/19/1992

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company operates 19 Jiffy Lube locations in Northern Virginia and Maryland.

    Business Details

    This is a multi-location business.

    Find a Location

    STC Management, LLC has 18 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • STC Management, LLC

        13300 Minnieville Rd Woodbridge, VA 22192-4032

        BBB Accredited Business
      • STC Management, LLC

        116 N Frederick Ave Service Center #159 Gaithersburg, MD 20877-2411

        BBB Accredited Business
      • STC Management, LLC

        511 S Van Dorn St Alexandria, VA 22304-4611

        BBB Accredited Business
      • STC Management, LLC

        19520 Walter Johnson Rd Service Center #1213 Germantown, MD 20874-2656

        BBB Accredited Business
      • STC Management, LLC

        5653 Burke Centre Pkwy Service Center #2770 Burke, VA 22015-2228

        BBB Accredited Business
      Headquarters
      13300 Minnieville Rd, Woodbridge, VA 22192-4032
      BBB File Opened:
      11/19/1992
      Years in Business:
      43
      Business Started:
      1/19/1981
      Accredited Since:
      11/19/1992
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Jiffy Lube #1272
      • Jiffy Lube #85
      • Jiffy Lube #110
      • Jiffy Lube #1927
      • Jiffy Lube #3197
      • Jiffy Lube #972
      • Jiffy Lube # 2482
      • Jiffy Lube #1070
      • Jiffy Lube #1192
      • Jiffy Lube #1213
      • Jiffy Lube #2984
      • Jiffy Lube #159
      • Jiffy Lube #111
      • Jiffy Lube #1271
      • Jiffy Lube #1912
      • Jiffy Lube #2770
      • Jiffy Lube #2985
      • Jiffy Lube # 2687
      • Jiffy Lube # 153
      Business Management
      • Mr. Bob Sanders, Member/Manager
      • Mr. Chris Burns, General Manager
      Contact Information

      Principal

      • Mr. Chris Burns, General Manager

      Customer Contact

      • Mr. Chris Burns, General Manager
      Additional Contact Information

      Fax Numbers

      • (703) 491-0188
        Other Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/03/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On Friday February 24th as part of a routine brake replacement they disabled other electronics and broke the master door panel buttons on my vehicle. I was assured by the staff onsite that I should take it back to the **** dealership and that they would take care of the costs due to their error. I should have got that in writing before leaving as the Regional Manager, **** *****, is now asking me to “provide video evidence of them breaking it.” This is wholly absurd and very unprofessional. The part they broke is unrelated to the work I asked for. It is very expensive to replace (637.37) and they have since retracted their admission of liability. The service comments on the invoice clearly indicate that they had trouble with this service issue.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David Y

      1 star

      11/30/2023

      These guys lied to me to obtain my phone number. Lied to me again when I called back and asked them to remove it. They said they did. Now they just called me asking me how the service was.... I've been going to this Jiffy Lube for ten years, but will have to find somewhere else to go now. There's no excuse for this kind of aggressive invasion of privacy. Is it too much to ask to simply pay for a service and get it.

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.