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Business Profile

Medical Doctor

Persona Doctors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Persona Doctors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Persona Doctors has 7 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have emailed them multiple times about canceling my automatic shipments. They sent a generic email saying they will get back to you in 24hrs. Still have heard nothing.

      Business Response

      Date: 10/03/2023

      This is the wrong business for this complaint. The complaint is about sister company *****.com. Additionally, the customer was responded to via email nine hours after they contacted the company via email. Please check spam folder as multiple emails were sent.

    • Initial Complaint

      Date:05/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During my 3-year Letter of Reprimand with the Department of Homeland Security PROGRAM ACCOUNTABILITY AND RISK MANAGEMENT, I was told by Persona Doctors that Dr ****** ******* doesn’t work there anymore and that my pills/medication are not to be mailed monthly. I found out yesTerday that it was not the case because they said that I was wrongfully pronounced dead and that I need to handle it legally

      Business Response

      Date: 06/13/2023

      After  Dr ********** left our practice, patient was asked to come in for further evaluation by the doctor taking on his caseload. Patient refused to come in for an exam, and proceeded to send the staff of Persona Doctors messages that made the staff concerned for their safety. As such the patient was medically cancelled. 

    • Initial Complaint

      Date:04/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an autorefill with the company and request numerous times by phone to cancel that auto refill. I've submitted multiple forms online as requested and sent emails on top of email requesting cancelation. You are unable to speak to a person because ALL calls goes to a answering service who only leaves messages on empty desks. The shots are warm upon arrival instead of being packages as the website indicate. I pay $25 for shipping and it does not include the ice paks that are required for S.Fla. I should not have to cancel my credit card to stop the auto refills from happening. ***** will not return the package without me paying additional fees.

      Business Response

      Date: 05/05/2023

      The customer placed an order on 11/16/22 for an auto-refill subscription of B12 injections for refills every 70 days. Their first refill was processed on 01/26/23 and delivered on 01/29/23. The next refill was processed on 04/04/23 and delivered on 04/07/23. We received three messages from our answering service in the evening of 04/05/23 & two in the evening of 04/07/23. We also received one email in the evening of 04/05/23 which was responded to on 04/10/23 informing them that the auto-refill subscription was cancelled as of 04/05/23 and no further billing would occur. The 04/04/23 refill was shipped out on 04/05/23 three hours before we received the requests to cancel. Prior to these messages and email, we do not have any record of calls or emails since November 2022 which pertained to their first shipment. Regarding the packaging our injections are to be stored at room temperature and the ice pack is included to help keep them close to that during transport.

    • Initial Complaint

      Date:07/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered B-12 shots and self injector. Paid extra for shipping faster. Package finally arrived and and was not kept cold. NONE OF WHAT I ORDERED was what I saw on website . Spent $430.00. Have sent 6 emails. NO response. That is the only way to get a hold of them.

      Business Response

      Date: 08/04/2022

      This customer placed an order on 06/12/22 for B12 shots and a self-injector. We ship via ***** and offer Ground, 2day and Overnight options. Customer selected Ground shipping and their order was shipped out on 06/15/22 and delivered on 06/17/22 at 2:40pm.

      Customer contacted us on 06/17/22 at 3:09pm and unfortunately, due to a technical error, our response sent on 06/17/22 at 3:42pm was sent back to us. We were not aware of the error until they contacted us again on 06/24/22 at 1:52pm. We responded on 06/24/22 at 3:08pm apologizing for the error and forwarded the intended response from 06/17/22.

      The customer received the order but was unhappy with our explanation that the ice packs are included in shipment only to keep the injections as close to room temperature as possible. Our injections should NOT be refrigerated as the ingredients are meant to be stored at room temperature. The products received are as advertised on our website.

      On 06/27/22 we were notified by Merchant Services that the customer initiated a chargeback for the payment on 06/24/22. The funds were taken back from our bank account on 06/29/22.
      As such, we consider this case resolved. They need to contact their bank/financial institution to inquire when the funds will be released/returned to their account if they have not already.

    Persona Doctors is NOT a BBB Accredited Business.

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