Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Lindsay Chevrolet for issues I experienced during a recent service visit. I reported three critical issues with my Chevrolet Camaro, providing picture and video evidence for two, expecting it to aid diagnosis. To my surprise, my service advisor repeatedly refused to view this evidence, raising concerns about their professionalism. The issues: A oil leak A transmission shudder, known in the ******** community and subject to a class-action lawsuit against Chevrolet. A grunting grinding noise during cold starts, supported by video evidence and verified by my trusted local mechanic. While the oil leak was caused by excess oil from a prior repair, the service advisor wrongly linked the other issues to my aftermarket exhaust. This doesn't align with logic, especially given the recent emergence of the cold start noise, and fails to explain the transmission shudder, matching reports of other ****** owners, and the ongoing class-action lawsuit. Despite my specific instructions about cold starts, they claimed to recreate the noise after I left, undermining the credibility of their service process, The technician spent a mere 1-2 hours diagnosing three complex issues. After a month, my vehicle still has the same issues, and I received a $200 invoice for a unconvincing explanation attributing all issues to my exhaust system.I suspect Lindsay Chevrolet and ************** aimed to delay repairs until my warranty expired, given its coincidental expiration that month. My vehicle had previously undergone catalytic converter replacement and two oil leak repairs, necessitating this latest visit. In response to my dissatisfaction, ************** offered a mere $100 service voucher, far from adequate compensation.As these issues persist, I believe it's my right to file this complaint. As a college student, this ordeal has caused significant inconvenience and financial burden, tarnishing my perception of Lindsay Chevrolet professionalism.

  Business Response

  Date: 10/19/2023

  Dear Sir/*****,

  Importunely this is the first time seeing this complaint for *******************************  I wanted to reply as soon as possible after I talked to my Service Department. ********** took his vehicle originally to Radley Chevrolet and they were unable to find any problems with his vehicle.  He was unhappy with their diagnosis, so he contacted GM.  GM recommended that he take it to our dealership for a second opinion.  Unfortunately, our service department was unable to duplicate any of the issues he has as well.  We found nothing wrong with his ******.

  Sincerely,

  ***************************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out an online credit application which was run against my credit. I was then told I was approved. When I asked what the terms were I was told they would not tell me unless I physically came in to their office in person. I offered to verify my identity multiple ways. I feel this is a clear violation of the truth in credit act

  Business Response

  Date: 09/08/2023

  Re: ********; ***************************
                   ************ filled out a pre-approval application online.  To protect our customers from fraud, the customer must be present so that we can properly identify the customer who is applying for the loan.  It is then that we send the applications to the banks, and they determine the rate, down payment and monthly payments for which the customer qualifies.
  
                  Thank you for your attention to this matter.

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership because I saw a vehicle priced online for 19,000. I had a pre approval from my bank for 22,000. I let them know that once they’re out the door price of the vehicle came back well over 22,000. They tried to convince me to apply for credit with their bank. I told them they could run it to see what it came back as. That loan came back with a monthly note way more than what I was willing to pay. I denied to go with that offer. They told me I could take the truck for the weekend until my bank that pre approved me opened so I could ask for a loan increase to cover the cost. But I had to sign a hold contract just because I was taking the car off the lot for the weekend. I was not able to get my loan increased. Once I called the dealer to let them know I could not get an increase the manager got very rude and aggressive, saying that they were going to process the from their bank that I told them I could not afford! I again told the manager I can not afford that, and not to process that loan. The very next day I took the vehicle back to the dealer. The manager told me either we come up with some cash and they would come down on the price or again that loan would be processed. I left the keys with the dealership, and walked away! I just received a letter today from the bank they processed the loan with about my monthly payment.

  Business Response

  Date: 07/25/2023

  We have reversed **. ***** contract with the bank and is no longer in obligation to the loan. 

  Thank you for your attention in this matter. 

  Customer Answer

  Date: 07/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ***
  

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called ahead to the dealership to get out the door pricing. Drove an 1.5 hrs and had all my numbers figured out. Was prequalified for the loan and had the down payment money in hand. I was buying a truck today. Got there and all of a sudden there was a $3,000 charge for some fabric shield crap. When I complained to the manager he tried to say that’s what the online discount was for to offset that pricing. I said no. Your website clearly states the discount is off the MSRP. There is no mention anywhere on the website about this shield crap nor did the manager on the phone list it as part of the out the door pricing. Also low balled me on my trade by $5,000. He came back up to it when I started fighting with him about it. Last thing was they have you fill out a credit app stating they can’t talk to you without and they won’t run it u less you tell them too. Lie right through their teeth. My phone notified me immediately they ran it. And I almost forgot to start this whole experience off there were two salesmen literally fighting over me in the parking lot in front of me. Took them 15 minutes to figure out who was going to get the sale. I would never buy a vehicle here. I highly recommend if your looking for a car you go somewhere else. The manager was a complete dick about the pricing when I called him out on his bull. Please look at all the yelp reviews on this business. Everyone has the same experience. This business performs bait and switch and they are also deleting their google reviews to make them seem better. The business lies to their customers and is taking advantage of them. I want the hard check taken off my credit report. I never gave them permission to run it.

  Business Response

  Date: 11/08/2022

  November 8, 2022

  Re: ********; *****************

  To whom it may concern,

  
                  As stated in **. ****'s letter, he was ready to buy a car.  We explained all the charges during the negotiation process, to include the shield protection.  It was a decision ************ chose not to buy a vehicle should he not agree on the price.  It is unfortunate that the sales consultants presented themselves in an unprofessional manner and it has been addressed.  It is unclear how ************ calculated the value of his trade as it is appraised by a qualified used car sales manager on site.  There are several factors that are considered when appraising a vehicle, including the condition of the vehicle visually as well as its performance.  To address the deleted posts, we only posts customers who are actually present in our dealership.  ************ also stated, in his letter, that we did not get permission to run his credit.  We have a signed credit application from *********** which allowed us to run his credit.  ************ is welcome to contact the dealership for a copy of his credit application.                      
  
  Sincerely,
  
  Theresa A.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to this dealership for a diagnostic. A few days later the service representative called me and told me that I needed a new transmission ad that my extended warranty company denied the claim. I contacted my extended warranty company and they told me that there was a discrepancy with my mileage according to carfax and that they would look into this. I went to the dealership and paid for the diagnostic fee since my warranty company didn't approv the claim and picked up my vehicle. About a week later my warranty company called me a told me that the error was on their part and that I should schedule to take my vehicle back to the dealership and have them to resubmit the claim. I did that. The claim was approved and I asked the service representative "Gregory" if he could bill the warranty company for the diagnostic fee and he said that warranty companies don't cover diagnostic fees. While on the phone with Gregory I called my warranty company on 3-way and the claims representative from the warranty company informed Gregory that they in fact do cover diagnostic fees. At that time Gregory said that they don't give refunds so I would have to deal with my warranty company regarding the diagnostic fee that I had paid. The claims representative from the warranty company said that he should refund me the diagnostic fee and then add it to the bill that was going to be submitted to the warranty company for the transmission that they were replacing. Gregory stated that he wasn't going to do that because he was previously told that the warranty company doesn't pay for diagnostics. Ultimately Gregory did submit the invoice to the warranty company for the transmission and for the diagnostic fees. They got paid twice for the diagnostic fees. I called the dealership on 8/19/22 and spoke with the service manager and she said that she was going to have the cashier to give me a call so that they could issue a refund on my card but I never received that call.

  Business Response

  Date: 09/28/2022

  Re: ********; ****************************

                  We have reached out the ****************** and resolved her concerns.
  
  Sincerely,
  
  Theresa A.

• Initial Complaint

  Date:07/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new 2023 Chevrolet ******** from Lindsay Chevrolet on 07/18/2022. I had to wait for 4 months to get the car. I submitted the order online and I requested several extras to be installed. The dealer made a mistake on my order and the car arrived with the wrong brake calipers color. I asked the dealer to correct it but since I bought the car, now the dealer is ignoring me and said that you got a good deal and we will not offer you anything to correct our mistake.

  Business Response

  Date: 07/29/2022

  We are currently working with the customer to find a resolution.

• Initial Complaint

  Date:06/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, June 13, 2022, I took my vehicle, 2014 Chevrolet *******, to Lindsey Chevrolet Service department for a scheduled oil change and a/c tune-up which was advertised in a coupon booklet. Gregory in the service dept advised during my vehicle check-in that the a/c tune-up was for vehicles whose a/c system was blowing cool and needed coolant added. Since my a/c system was blowing out hot air, one pound of additional coolant would be needed and not covered by the coupon. I understood and agreed to the additional coolant charge. I left my vehicle at the service department, and I received a call from Gregory advising the coolant was added and it was discovered my a/c compressor needed to be replaced. I told Gregory that I would give him a callback. I contacted a mechanic I know and trust who is ASE certified and teaches automotive technology in Alabama. I was advised the likelihood of a General Motors compressor going out is very rare, rather; it may be the clutch or pressure solenoid. The cost to replace these parts is much less than replacing the compressor. I contacted Gregory and told him I would pick up my vehicle because I was told the above information, he stated they checked the solenoid and that was not the issue. He reported speaking with his service manager and could provide me with a total price for all the services and labor for $1496.96. I authorized this work to my vehicle. Gregory stated my vehicle would be ready on 6/14/22. I did not hear from Gregory about my vehicle so I called today (6/16/22) at 9:16 am, he stated the compressor came in last night and would be replaced by the technician. Gregory called at 4:24pm stating the compressor had been installed but my a/c was still not working. He stated the condenser needed to be replaced as particles were found inside the line and are not coming out with suction of the line. It seems my vehicle was misdiagnosed and I was charged for the more costly repair. The condenser should have been checked 1st

  Business Response

  Date: 06/28/2022

  Re: ********; ******* Barnes  

  
  To whom it may concern,

  
                  We are happy to assist **************** regarding her concern.  Please reach out to our dealership and speak to Matt P**********, our service director.
  
  Thank you,

  Customer Answer

  Date: 06/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I called and left a message requesting a return message from the service manager on Friday, June 17, 2022, at 6:13pm after I picked up my vehicle to find a cover off the fuse box in my vehicle and tools still on the floorboard of my vehicle (please see attached photos). I never received a call.

  
  However, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Regards,
  
  ***************************