ComplaintsforLindsay Chevrolet, LLC

• Initial Complaint

  06/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to this dealership because I saw a vehicle priced online for 19,000. I had a pre approval from my bank for 22,000. I let them know that once they’re out the door price of the vehicle came back well over 22,000. They tried to convince me to apply for credit with their bank. I told them they could run it to see what it came back as. That loan came back with a monthly note way more than what I was willing to pay. I denied to go with that offer. They told me I could take the truck for the weekend until my bank that pre approved me opened so I could ask for a loan increase to cover the cost. But I had to sign a hold contract just because I was taking the car off the lot for the weekend. I was not able to get my loan increased. Once I called the dealer to let them know I could not get an increase the manager got very rude and aggressive, saying that they were going to process the from their bank that I told them I could not afford! I again told the manager I can not afford that, and not to process that loan. The very next day I took the vehicle back to the dealer. The manager told me either we come up with some cash and they would come down on the price or again that loan would be processed. I left the keys with the dealership, and walked away! I just received a letter today from the bank they processed the loan with about my monthly payment.

  Business response

  07/25/2023

  We have reversed **. ***** contract with the bank and is no longer in obligation to the loan. 

  Thank you for your attention in this matter. 

  Customer response

  07/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ***
  

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from Lindsay Chevrolet when I went to the bank and looked at the documents. They were documents with the credit unions name on it that weren’t there when I signed that doc those documents, they are charging me for a gap and a transmission warranty which I don’t want I sent the papers back to them. I’ve called the Lindsay Chevrolet finance department. I’ve emailed them. I’ve text them. No one is getting back to me. The bank told me that once they file it it’ll be off my my loan amount in one week. I just need some help putting pressure on them to do the right thing. Thank you.

• Initial Complaint

  10/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called ahead to the dealership to get out the door pricing. Drove an 1.5 hrs and had all my numbers figured out. Was prequalified for the loan and had the down payment money in hand. I was buying a truck today. Got there and all of a sudden there was a $3,000 charge for some fabric shield crap. When I complained to the manager he tried to say that’s what the online discount was for to offset that pricing. I said no. Your website clearly states the discount is off the MSRP. There is no mention anywhere on the website about this shield crap nor did the manager on the phone list it as part of the out the door pricing. Also low balled me on my trade by $5,000. He came back up to it when I started fighting with him about it. Last thing was they have you fill out a credit app stating they can’t talk to you without and they won’t run it u less you tell them too. Lie right through their teeth. My phone notified me immediately they ran it. And I almost forgot to start this whole experience off there were two salesmen literally fighting over me in the parking lot in front of me. Took them 15 minutes to figure out who was going to get the sale. I would never buy a vehicle here. I highly recommend if your looking for a car you go somewhere else. The manager was a complete dick about the pricing when I called him out on his bull. Please look at all the yelp reviews on this business. Everyone has the same experience. This business performs bait and switch and they are also deleting their google reviews to make them seem better. The business lies to their customers and is taking advantage of them. I want the hard check taken off my credit report. I never gave them permission to run it.

  Business response

  11/08/2022

  November 8, 2022

  Re: ********; *****************

  To whom it may concern,

  
                  As stated in **. ****'s letter, he was ready to buy a car.  We explained all the charges during the negotiation process, to include the shield protection.  It was a decision ************ chose not to buy a vehicle should he not agree on the price.  It is unfortunate that the sales consultants presented themselves in an unprofessional manner and it has been addressed.  It is unclear how ************ calculated the value of his trade as it is appraised by a qualified used car sales manager on site.  There are several factors that are considered when appraising a vehicle, including the condition of the vehicle visually as well as its performance.  To address the deleted posts, we only posts customers who are actually present in our dealership.  ************ also stated, in his letter, that we did not get permission to run his credit.  We have a signed credit application from *********** which allowed us to run his credit.  ************ is welcome to contact the dealership for a copy of his credit application.                      
  
  Sincerely,
  
  Theresa A.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I took my vehicle to this dealership for a diagnostic. A few days later the service representative called me and told me that I needed a new transmission ad that my extended warranty company denied the claim. I contacted my extended warranty company and they told me that there was a discrepancy with my mileage according to carfax and that they would look into this. I went to the dealership and paid for the diagnostic fee since my warranty company didn't approv the claim and picked up my vehicle. About a week later my warranty company called me a told me that the error was on their part and that I should schedule to take my vehicle back to the dealership and have them to resubmit the claim. I did that. The claim was approved and I asked the service representative "Gregory" if he could bill the warranty company for the diagnostic fee and he said that warranty companies don't cover diagnostic fees. While on the phone with Gregory I called my warranty company on 3-way and the claims representative from the warranty company informed Gregory that they in fact do cover diagnostic fees. At that time Gregory said that they don't give refunds so I would have to deal with my warranty company regarding the diagnostic fee that I had paid. The claims representative from the warranty company said that he should refund me the diagnostic fee and then add it to the bill that was going to be submitted to the warranty company for the transmission that they were replacing. Gregory stated that he wasn't going to do that because he was previously told that the warranty company doesn't pay for diagnostics. Ultimately Gregory did submit the invoice to the warranty company for the transmission and for the diagnostic fees. They got paid twice for the diagnostic fees. I called the dealership on 8/19/22 and spoke with the service manager and she said that she was going to have the cashier to give me a call so that they could issue a refund on my card but I never received that call.

  Business response

  09/28/2022

  Re: ********; ****************************

                  We have reached out the ****************** and resolved her concerns.
  
  Sincerely,
  
  Theresa A.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a new 2023 Chevrolet ******** from Lindsay Chevrolet on 07/18/2022. I had to wait for 4 months to get the car. I submitted the order online and I requested several extras to be installed. The dealer made a mistake on my order and the car arrived with the wrong brake calipers color. I asked the dealer to correct it but since I bought the car, now the dealer is ignoring me and said that you got a good deal and we will not offer you anything to correct our mistake.

  Business response

  07/29/2022

  We are currently working with the customer to find a resolution.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Monday, June 13, 2022, I took my vehicle, 2014 Chevrolet *******, to Lindsey Chevrolet Service department for a scheduled oil change and a/c tune-up which was advertised in a coupon booklet. Gregory in the service dept advised during my vehicle check-in that the a/c tune-up was for vehicles whose a/c system was blowing cool and needed coolant added. Since my a/c system was blowing out hot air, one pound of additional coolant would be needed and not covered by the coupon. I understood and agreed to the additional coolant charge. I left my vehicle at the service department, and I received a call from Gregory advising the coolant was added and it was discovered my a/c compressor needed to be replaced. I told Gregory that I would give him a callback. I contacted a mechanic I know and trust who is ASE certified and teaches automotive technology in Alabama. I was advised the likelihood of a General Motors compressor going out is very rare, rather; it may be the clutch or pressure solenoid. The cost to replace these parts is much less than replacing the compressor. I contacted Gregory and told him I would pick up my vehicle because I was told the above information, he stated they checked the solenoid and that was not the issue. He reported speaking with his service manager and could provide me with a total price for all the services and labor for $1496.96. I authorized this work to my vehicle. Gregory stated my vehicle would be ready on 6/14/22. I did not hear from Gregory about my vehicle so I called today (6/16/22) at 9:16 am, he stated the compressor came in last night and would be replaced by the technician. Gregory called at 4:24pm stating the compressor had been installed but my a/c was still not working. He stated the condenser needed to be replaced as particles were found inside the line and are not coming out with suction of the line. It seems my vehicle was misdiagnosed and I was charged for the more costly repair. The condenser should have been checked 1st

  Business response

  06/28/2022

  Re: ********; ******* Barnes  

  
  To whom it may concern,

  
                  We are happy to assist **************** regarding her concern.  Please reach out to our dealership and speak to Matt P**********, our service director.
  
  Thank you,

  Customer response

  06/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I called and left a message requesting a return message from the service manager on Friday, June 17, 2022, at 6:13pm after I picked up my vehicle to find a cover off the fuse box in my vehicle and tools still on the floorboard of my vehicle (please see attached photos). I never received a call.

  
  However, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Regards,
  
  ***************************

• Initial Complaint

  04/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On April 2 I bought a van. I signed itemized forms that showed a total of $24,000. Van $19,500. No GAP. No Service Plan…just the ****** Package that S. A********** repeated three times that "it comes with all our used cars." He showed me a monthly payment with 100/ month interest. I negotiated the price and M. P**** told me it had been lowered by 2,000 to get the payment to 270. So I assumed a principal of 22000. I was happy with that because I thought it canceled out the "it comes with all our used cars" ****** package…22000- 8000+ cost of loan = 27,600. I thought I was agreeing to a loan cost of 5,600, since I specifically told them in writing that I wanted the principal to be 14,500. The forms that say I understand GAP coverage (TLP) and the 2323 care plan are optional have my signature copied and pasted to them. I never saw those forms. The finance manager A. R**** told me he does not control the price, but that it was fixed by my agreement at the sales desk. I was not expecting there to be new charges on the forms that I signed except the $8/ month maint. package that I agreed to for an additional 576, this doesn't show up on any of my documents. It's completely bogus. It was this signature that was copied and pasted to the other forms…when I turned down the previous options, he said he forgot to tell me about my "First Time Buyer's discount. He really needed that signature. The principal ended up 17,259.09 after the down payment. That's nearly 4,000 more than I was expecting. My signature was forged on the $995 TLP add-on and a $2323 service plan. There was $500 added to the cost of the van that was also not mentioned. The retail installment contract was forged too. I want LC of W to send a check for $3,818 to my lien holder to negate the fraudulent charges. I want them to do this with no further contact with me. I'm not signing anything else. This is the second BBB complaint at least stating that A. R**** forges signatures.

  Business response

  04/26/2022

  Re: ********; ****** ******

  
  To whom it may concern,
  
              Lindsay Chevrolet of Woodbridge regrets that *** ****** is unhappy.  Everything in the transaction was properly reviewed with *** ******. 

  Whatever deal documents *** ****** signed were reviewed with her and were signed by her.  Lindsay Chevrolet of Woodbridge did not forge *** ******’s signature.

  
  

  Customer response

  04/29/2022

  I would like to see their proof. If I stole from them, they'd present security footage to prove it. I have a witness and previous complaints have claimed the same person had done the same thing within the last year. My handwritten signature is copied to the add on disclosures. I will keep pursuing this until they have been held accountable for the forgeries and deceitful practices they commit as a regular part of doing business. They have gone too far. It is clear now that Lindsay Chevrolet fully supports and encourages these practices.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August of 21 my car was at Lindsay Chevrolet for service and when it was returned to me my husband noticed the speakers in the back window had been changed. I called the dealership and I was told that Joshua M********** the service person that worked with me was out for an unknown amount of time.After Joshua returned I took my car in and explained to him what was going on and he said that nothing had been changed and I explained that we have pictures that shows the way our ****** looked before the change.Joshua still insisted that this was the way all the Impalas looked inside.So after exchanging a couple of emails with Joshua now he wants me to send the pictures before he addresses the issue with his manager.But I really don't believe my information will ever make it past Joshua.

  Business response

  02/10/2022

  
  Re: ********; *******************************

  
  To whom it may concern,

  
                  We have received the pictures that ******************** provided; however, it is not indicated which are the before and after photos to compare the difference.  If there was any reason to have to take a picture of the speakers before the vehicle was service, it should have been addressed at that time and not 6 months later.  Our service advisor stayed in constant communication with ******************** and provided detailed information regarding her vehicle during each visit.  According to ******************** concern, she stated that she believes her information will not make it past our service advisor but she is welcome to reach out to our service director directly regarding her concern for a resolution. 
  
  Sincerely,
  
  Theresa A.

  Business response

  02/24/2022

  Re: ********; *******************************

  To whom it may concern,

                   According to the VIN number that ******************** provided and after further research, her 2016 ****** *** does not come with **** speakers, it comes with premium speakers.  The photo ******************** provided as proof of her specs does not show the VIN number, therefore, we are not able to match the VIN numbers which ******************** owns and the photo of specs.  Again, ******************** is welcome to reach out to our dealership for any further questions she may have.  
  
  Sincerely,
  
  Theresa A.

  Customer response

  03/10/2022

  The photos are of my original window sticker and the interior of my door showing the **** emblem.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The week of 12/10/21 I called from out of state for a vehicle and was told that they don't hide costs, and the price on the website is what it would be at the dealership. I told them that I was out of state and asked to purchase it over the phone. They said they couldn't do that, but if I provided a copy of the plane ticket, they would hold the vehicle for me. So I bought a plane ticket and when I got there, I was told it was going to be $15k more than the advertised price. I told them what I was told by Shawn N*******, the sales rep, and said that was not right of them to do that to me. They did not care, so I left. When I called the next day, I spoke to Coslyn C**********, the sales manager, and he agreed that ***** should have been honest about it not being the advertised price, and he requested receipts for my travel and said he would see about reimbursing me. Since then, Coslyn has completely ignored my emails with the receipts for hotel, car and airfare, totaling over $600. They completely took advantage of me by lying and they cost me money for traveling up there under false pretenses.

  Business response

  01/09/2022

  January 9, 2022
  Re: ********; *************************

  To whom it may concern,

                  We made an attempt to reach out to customer to resolve ****************'s concern but have not heard back from him.  **************** is welcome to contact the dealership and speak to me directly.  I can be reached at ************.
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ******************

  Customer response

  01/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: ******* and I spoke, and she was able to get our travel refunded to us.
  
  Regards,
  
  *************************
  

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lindsay Chevrolet advertised a Chevy **** **** ******* on ******** and there own website.I was interested so I contacted them They said yes that's the price and would hold the vehicle till I drove 3.5 hours to see it. When I got there they looked at my trade-in. They cam back with a price lower than Blue book and now said there vehicle is $15000 more than price advertised.My vehicle is only 1 month old and 1500 miles in excellent shape. .They just lowered it below MSRP .As you can see it is the bait and switch BS.This isnt right.I spent 7 hours driving to look at a vehicle that wasn't even priced as per advertisement.

  Business response

  01/09/2022

  January 9, 2022

  Re: ********; *************************

  To whom it may concern,

  
                  We sincerely apologize for the inconvenience we have caused ******************.  ****************** called our dealership inquiring about an incoming Chevrolet ********* **** ******* ****.  Due to the limited inventory that has affected many dealerships around the country, prices on certain vehicles have increased.  We advertised our vehicles based on the market currently.  During the conversation with the sales consultant, he explained to ****************** that the advertised price is the lowest available price should he qualify for certain incentives and rebates.  It will be a pleasure to speak with ****************** personally and explain the charges.  He can contact me at the dealership directly at ************.
  Thank you for your attention to this matter.
  
  Sincerely,
  
  Theresa A.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩