Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** Apt said my vehicle was tow because I parked for 48 hrs.*******, and **** are witnesses.***** from Dominion Wrecker Service its changing the scenery as 48hrs the entire apartment visitor parking.****** file a complaint with the ************************ about.**** is resident, Dominion also *************** vehicle when was in vacation.******* is Resident too.I have a naipe card I want used to the Court. If they dont pay me $210 in 20 days I file a Court Claim.

  Business Response

  Date: 02/01/2023

  All of the details related to this tow have been explained to the customer by myself and also the Manager at the Apartment Complex where she was towed.  The tow is valid as the customer's car was parked in violation (exceeding the allowable timeframe for visitor parking).  I was told by the Apartment Complex Manager that this matter was resolved and that the customer was going to notify the ******************** to remove/retract this complaint. Please confirm whether or not this case has been resolved/removed or if I need to provide a detailed response for the record. If the customer has any further questions she is certainly welcome to reach out to me.  She has my contact info.  Thank you!   

  Customer Answer

  Date: 02/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 18828265
  
  I am rejecting this response because:
  
  
  Regards,
  
  **************************************
  
  I was not parked 48hrs. I work in ***********. ****************** Apt told ****, I was right. The problems los not with the apartments. Towing company have to come in Day time too.

   

  How I say in my complaint. False statements, that Perjury when you lies. Returns my $210 as a close deal. Thank you 
  
  
  
  

  
  

  Business Response

  Date: 02/20/2023

  The apartment community where Ms. ******* was parked (********** *******) has a Parking Policy
  which places limits on how long a vehicle can park in visitor. The Parking Policy is communicated to
  residents via a written Parking Policy and residents are responsible to inform their visitors of these rules.
  The ********** ******* Parking Policy States the following:
  
  Any vehicle parked in the 48-hour visitor parking for more than 2 DAYS, will be towed at the owner’s
  expense. This means TWO days in ANY visitor space on the community, not two days in the same
  space.
  
  It is the responsibility of the resident to advise their guests/visitors of the parking rules and
  regulations.
  I have attached a copy of the ********** ******* Parking Policy so you can see the full language.
  
  Ms. *******’s vehicle was parked in visitor in excess of the 48 hour/2 day maximum, hence the reason for
  tow. We have multiple photographs proving that Ms. *******’s vehicle was parked in visitor in excess of
  the allowable time frame. Please note the 48 hour/2 day rule does not mean parked in the same space
  for 48 straight hours. If that were the case someone could park in visitor every night, leave for work,
  school, errands etc during the day and never be in violation.
  
  For the record I also want to mention the following:
  
  • Ms. ******* has contacted my office multiple times making threats and demands. Attached are
  the written documents received. I also have various recorded phone calls that can be provided
  upon request.
  • I have been in contact with the ********** ******* Manager about this complaint from the
  beginning and reached out again after receiving Ms. *******’s rejection to my initial BBB
  response. The ********** ******* Manager confirmed again that the tow was valid and
  assured me that her office didn’t tell anyone otherwise to include Jose (the Tenant whom Ms.
  ******* was “visiting”).
  • I was told by ********** ******* Management office that this issue was resolved prior to my
  response to the initial complaint. Needless to say, I was surprised to receive a rejection to my
  response.
  
  Either way, I am sorry that Ms. ******* is or was confused about the rules relating to the visitor parking
  timeframe but hope she can understand that her car was parked in violation, hence the reason for tow.
  This was explained to her by my office staff, myself and the Management office at ********** *******.
  Hopefully, the attached written Parking Policy will help clear up any questions as I am not sure if it was
  provided to her previously. If Ms. ******* still has questions/concerns about this issue she can reach out
  to me and I would be happy to discuss this with her again in more detail to help her better understand.
  
  
  
  Thank you,
  ****** ****** ************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14 2022 at 5:51 am my vehicle was tow apparently for being in the wrong parking space. When I contacted Dominion they refused to give me details as to who put in the complain since I have a permit to park in the parking of the condominium. They also are refusing to give me details regarding the matter.

  Business Response

  Date: 01/04/2023

  BBB Complaint ID ******** (Inv #*****)
  
  ************** vehicle was towed for being parked in someone's reserved parking space.  The person assigned the space where she was parked contacted us to have the vehicle removed, hence the reason for the tow.  Further, our towing contract for the HOA community where ************ was parked allows for residents to contact us direct to request tows from their assigned spaces. This type of situation is standard practice for reserved space tows.

  The reason for tow was explained to ************ when she called the first time and she acknowledged she was parked in that particular space so there is no issue there.  She mentioned having a permit which I don't believe is the case (per the pictures we took prior to tow) but either way whatever permit she may have had does not authorize her to park in someone's reserved space.  She then asked why we didn't knock on her door and my office responded we have no idea where you live.
  

  ************ picked up the car and then called back the next day wanting to know who specifically requested the tow.  My office told her the person assigned that space requested the tow.  She demanded that persons name.  My office explained to her that we do not provide that information for a variety of reasons (personal safety, retaliation, etc) and that if she has any further questions she could reach out to HOA Management and they could confirm that the person who requested the tow was authorized to do so.  She ended the call stating that she would call back once she got to the bottom of this.  She never called back and then we received a BBB complaint.
  

  Upon receiving this complaint, I reached out to my contact at the HOA Management company and she confirmed that ************ has not contacted her office to ask any questions about this tow.  Had she contacted them they would have confirmed that the tow was valid.  HOA Management also confirmed that they also would not provide any details (specific names) as to who the space belongs to and/or who called in to request the tow.
  

  Either way, I recognize that ************ is not happy that her car was towed but unfortunately, she cannot park in someone's assigned space without their permission and due to that we are unable to provide a refund for this tow.
  

  If ************ has any further questions/concerns she can reach out to me direct or the HOA Management Company.  I would be happy to discuss the situation with her and hopefully ease her mind.
  

  Thank you,
  *************************
  ************

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Home Health clinician and during the course of my work day I was parked in my patients townhome parking lot. I was parked in a space that was not marked with any tenant numbers indicating I would have parked in a home owners designated parking space. I feel as though I was targeted by the wrecking company as I was only in the patients home for a total of 40mins when I came out to find my car gone. I had assumed the car had been stolen, contacted the police who informed me the car had been towed and was in route to Dominion Wrecker who charged me $150.00 to retrieve my car even after having explained the situation. The parking lot was empty. I have pictures to prove this and I was only in the lot for 40mins. This money is not reimbursed by the company. It just seems like bad business practices to troll the parking lots looking for vehicles to tow. There should be a notification issued when there is no complaint from residents and parking is not impeding residents or traffic, parked overnight, parked in an illegal spot or impeding emergency services. Would love a refund which I know I'm not going to get or they would have given it to me when I picked up the car not even 40min after realizing the car had been towed and disrupting my managers day for a ride to the wrecker lot. Something needs to be done about towing companies trolling for business. I feel targeted because I can just not believe they did not see me walking into the patient home as they were able to tow the car in literally 35min. I do have pictures of the empty parking lot on my work phone that I am unable to upload here as the phone is the property of the company.

  Business Response

  Date: 12/28/2022

  BBB Complaint ID ******** (Inv #*****)
  
  The townhome community where *****************'s personal vehicle was parked requires that all cars parked on the property display a valid permit 24 hours a day.  **. *******'s vehicle did not have a permit displayed, hence the reason for tow.  The tow is valid and in accordance with the community parking rules and our towing arrangement with the community which among other things is to enforce permits 24 hours a day. 
  

  **. *******'s vehicle was not targeted, all cars parked in violation are subject to tow and my driver checked multiple streets prior to towing **. *******'s vehicle and no other cars were in violation at that time. 
  

  For the record I want to point out that in addition to the required towing signs, courtesy signs stating that a permit is required are posted at the entrance of every single street in the neighborhood to include the street where **. *******'s vehicle was parked (see attached).  This community has gone above and beyond to inform drivers that a permit is required.  Further, whomever she was visiting should have informed her that a permit is required and provided her with the proper permit to park or contacted us or the HOA to discuss other options. We certainly could have helped had we known about this ahead of time.

  I also want to point out that ****************** never once reached out to Management here at Dominion prior to submitting this complaint to the BBB.  A common courtesy would have been to reach out to Management to discuss her issue direct prior to submitting a BBB complaint.  She also did not mention any vehicle details, invoice #, etc in her complaint but fortunately I was able to locate her vehicle (2016 ******* ******) based on her last name.

  I am sorry that **. *******’s vehicle was towed in the course of her job, but I hope she understands that we were also just doing our job.  We are called out to this neighborhood regularly to include the day **. *******’s vehicle was towed.
  

  Either way, the tow is valid and nothing was done in error on our end so I will not be able to offer a full refund. However, if ****************** can prove that she was there in the course of her job, I will be willing to offer a partial refund as a courtesy to help offset the cost of the tow. If she is interested, please have her reach out to me direct to coordinate.  Maybe the person she was visiting can offset the rest of the cost since he/she failed to provide her with the proper permit to park.  Further, if she is going to continue parking on the property she will need to get the proper permit (authority to park) to avoid being towed in the future.  
  

  Thank you,
  *************************
  ************

  Customer Answer

  Date: 02/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  ---------- Forwarded message ---------
  From: ********* * ******* <********@*******.com>
  Date: Thu, Feb 9, 2023 at 8:14 AM
  Subject: Dominion wrecker complaint
  To: [email protected] <[email protected]>
  

  
  Hello I wanted to write in to say that Dominion Wrecker did make contact with me to resolve this issue and was kind enough to offer a partial refund of the towing charge which I did receive as a credit to my credit card. I was very grateful for the assistance and appreciated the wrecker company working with me to resolve this issue. Everyone was just doing their jobs that day and it was truly an unfortunate event that day. Thank you to all that assisted me in resolving this issue.  *********
  
  Sent from my ******
  Regards,
  
  ********* *******