Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Galax Auto Exchange has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Galax Auto Exchange

      5030 Carrollton Pike Woodlawn, VA 24381

    • Galax Auto Exchange

      21 Shadetree Ln Ste 3 Galax, VA 24333-6018

    Business ProfileforGalax Auto Exchange

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Galax Auto Exchange has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Galax Auto Exchange

        5030 Carrollton Pike Woodlawn, VA 24381

      • Galax Auto Exchange

        21 Shadetree Ln Ste 3 Galax, VA 24333-6018

      Location of This Business
      5030 Carrollton Pike, Woodlawn, VA 24381
      BBB File Opened:
      6/4/1999
      Years in Business:
      25
      Business Started:
      1/1/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Sole Proprietorship
      Business Management
      • Mr. Herman Dudley Jr., Manager
      • Mr. Harvey Early, Manager
      • Ms. Elizabeth Early, Owner
      Contact Information

      Principal

      • Mr. Herman Dudley Jr., Manager
      • Ms. Elizabeth Early, Owner

      Customer Contact

      • Ms. Elizabeth Early, Owner

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/15/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      September 30 I traded a 2019 Hyundai Elantra For a 2008F 450 power stroke 6.4.The truck did have all leaks including the valve cover gasket’s And the dealership agreed to have them fixed. within three days of me purchasing this vehicle the truck blew a 6 inch hole in the engine block it has now been 5 1/2 months since I’ve seen my truck it has been at *** ****** ** ******* ******** I have been through 11 rental cars and some of them has broke down and I have evidence of them breaking down transmission problems Brake problems and engine problems. I have tried to negotiate with the dealership about buying my truck back and they seem to not want to do that I have filled a better business bureau report against the diesel shop but since I did not buy the vehicle from them I cannot do that the dealership is not willing to negotiate on an agreement with the diesel shop so I have to take legal actions against the dealership I have constantly asked him to buy the vehicle back and after my truck blew up I asked him to trade for my car back before they sold it and I would and they told me they had somebody that wanted it so I’m just asking for the vehicle to be bought back because this has been a 5 1/2 month process and I am 19Years old paying for a truck and I can’t even use it I’m currently driving junkie cars and trucks that are breaking down because They don’t wanna put me in their new stuff because They can make a buck off selling it. There has been numerous vehicles that doesn’t have airbags and I have picture evidence there’s numerous vehicles that do not have proper inspection stickers and the police have been informed on thatAll I’m asking is for my money back and I take my money elsewhere and I’ll make sure I warn people of this businesses bad habits And if need be I have people to testify in court recent customers Of Galax auto exchange.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Serving Western Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.