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Business Profile

Used Car Dealers

Poulin Auto Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***************************** and I purchased a 2012 ****** Rogue back in May 2022 and I was never told that it will need a transmission replacement so I ended up having it checked by a transmission specialist and ************* shop in Burlington ******* bought it to my attention and I am trying to get the transmission replaced only the warranty company is covering half and I have to come up with the rest of the money and I still owe the bank for it I tried calling Poulin Auto sales many times and no answer

    Business Response

    Date: 03/27/2023

    Customer has called in and also message company social media pages regarding repairs from service garage of his choice and each question has been answered regarding calling warranty company and releasing repairs to be performed to A one auto and trying to assist in coverage. . Regarding the services performed when claims are paid under the warranty ****************** purchased the garage must provide a minimum of 12 months ****** miles warranty coverage for the repairs performed and or completed. ********* has called and spoken with A One Automotive regarding the repairs they have performed and also explained this to them. Mr. ******** warranty coverage is a max ****** of the original purchase price of his vehicle which was $8578.00 there was one previous claim paid out for replacing the valve body, warranty paid out $1999.65 for repair of Valve body after deductible. It has been requested from ****************** to get more details from the A One repair facility regarding the charges and coverage up current and previous repairs. Research was done to find a used transmission assembly for his vehicle and one can be located for $1925.00 from a local used parts supplier. 

    Customer Answer

    Date: 03/28/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Jatique


    I want to return the vehicle to Poulin Auto sales and get a refund I dont want the car anymore its giving me to many issues 

     

    Business Response

    Date: 03/29/2023

    At this time we can offer to trade the customer into a different vehicle. ****************** purchased his currently vehicle on 4/21/22 with ******* miles, per the warranty request the vehicle currently has ******* miles;  the vehicle has been driven ****** miles since purchase and Poulin Auto cannot offer to just take a vehicle back after the amount of time and miles that has passed since being sold. If ****************** would like to start the sales process over and trade in the ****** Rogue to find an alternative vehicles please call in directly and we can start the trade/sales process. 

     

    Customer Answer

    Date: 03/30/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Jatique

     

    i rather just return the vehicle I dont need the headache anymore and I dont want a new loan either.

     

     

Poulin Auto Sales, Inc. is NOT a BBB Accredited Business.

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