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Business Profile

New Car Dealers

Brattleboro Ford

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Brattleboro Ford's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brattleboro Ford has 2 locations, listed below.

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    • Brattleboro Ford

      1147 Putney Rd Brattleboro, VT 05301-9052

    • Brattleboro Ford

      PO Box 833 Brattleboro, VT 05302

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent a wheel of fortune ticket in the mail, it said to match the same three pictures win the prize I did match and it said I won $25,000 I called the number on the ticket and the man who answered said yes I won. I went in and it turns out I didn't but they gave me a $2 scratch ticket and said they could help pay off my credit card debt. The man said he likes to help the community. Well they said they would pay off my current vehicle plus ALL of my credit card debt, all I had to do was move vehicles, I would have the same monthly payment although it's an older vehicle. They did not pay off all of my debt they are supposedly giving me ***** towards my debt but now I'm left with a vehicle with a monthly payment of $650. I 100% cannot afford this I asked for my car back and they said it has been sold. What they are doing in unacceptable, they are praying on desperate people, and leaving them in worse situations.

      Business Response

      Date: 01/09/2025

      Customer is waiting to receive her equity check. We can not issue her check until bank has funded. she had called yesterday and apologized to us as she explained the process.

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im trying to cancel a extended warranty and gap insurance on a vehicle I purchase . I feel I was deceived and the dealership has been evasive and uncooperative in allowing me to opt out of this part of the financial agreement.

      Business Response

      Date: 12/13/2024

      Warranties have been canceled and have not reflected on the loan balance. Please allow 4-5 weeks for payments to process per the lien holder (Bank)

      Customer Answer

      Date: 12/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** ******

    • Initial Complaint

      Date:07/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/21 bought a truck from ford.signed contract.6 days later said they made a mistake and wanted to refund some of down payment and raise payment I explained the importance of that low payment and was not voiding our signed contract.2 weeks later I get first payment that has higher payment. Brattleboro ford sent new contract with a Esigned pic of my signature. I did not authorize this I did not sign this,I did not know they did this until **** came in.ford credit says they only have the higher contract and that I am to pay that. I have the signed contract,I have the receipt for the first payment ,that is the lower payment. How can they change the terms and void our signed contract? Much more sign my name?

      Business Response

      Date: 08/12/2024

      Customer was ordered a new truck and is being built on September 9th. This complaint was rectified.

    Brattleboro Ford is NOT a BBB Accredited Business.

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