We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Wash

Acadia’s Spray & Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    09/21/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On Saturday 9/21/2024 around 10:25am, I pulled up to the automatic car wash and inserted my card. I selected the $12 wash. My card was charged and the machine prompted me to drive forward but the garage door wouldn't open. I paid but did not get to wash my car. The phone number listed on ****** isn't active and I have no way of contacting the owner. I just want my money back. I do not want a wash from this location any longer.

  • Initial Complaint

    07/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    The self-service car wash showed on the car wash system it was a $4 car wash. However, it charged my card $10. I called the phone number listed for the business and it is not a working number. This is a scam! I looked up ****** reviews and I am not the first person this happened to. This is criminal!

    Customer response

    08/08/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************

  • Initial Complaint

    07/23/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I am writing to file a formal complaint against Acadia's Car Wash located at ***********************************************************************************************On July 23, 2024, at approximately 12:36 PM, I paid for a car wash at Acadia's Car Wash. Unfortunately, upon initiating the service, I encountered a malfunction: the hose did not activate, and the dial for selecting wash options was broken. Despite my numerous attempts to contact their service number and discovering that the website's contact number was disconnected, I did not receive any response or assistance.As a result, I am requesting a refund or credit for the payment made, as the service was not provided as expected. This recurring issue has left me with no choice but to consider disputing the charge with my bank to seek resolution.I kindly request BBB's assistance in facilitating a prompt and satisfactory resolution to this matter. Please let me know what further steps I should take to proceed with this complaint.Thank you for your attention to this issue. I look forward to your prompt response.

    Customer response

    08/03/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    02/08/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I went to the car wash and it said it cost $4, and you could use coins, however, I used a credit card and I was charged $10. When I tried to call the phone number listed and is disconnected so there is no way to speak with someone to rectify this situation.

  • Initial Complaint

    08/20/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    This afternoon, I used my credit card to purchase the works car wash, which cost $16. No one was in the car wash. Once I paid, the message said the car wash was in use and I would be notified when it was done. The car wash was not in use. It wasnt going and it wasnt moving. I waited for ten minutes and the message never changed. I attempted to call the number listed for the business and its not a working number.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 13

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

49 Susie Wilson Rd

Essex Jct, VT 05452

(802) 876-9151

Customer Complaints Summary

5 total complaints in the last 3 years.

3 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.