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Business Profile

Seeds

Seedsheet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 24, 2023. Its never arrived. They have not responded to my emails so I cant get an update on my order and as far as I can tell, its never been shipped. I have no confidence it will ever arrive. I requested a cancellation but again - no response.

  • Initial Complaint

    Date:06/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My garden season has almost been missed due this to company! Ive emailed them and I get back a basic FAQ page and no answers. I also paid to have the ********** expedited. My also referred my friend and they have had an order in for over a month with zero communication. Our garden is sacred to our family to maintain health and good eating. Thanks to ********** we are close to not being able to harvest a good crop this year. Do not support this company.

  • Initial Complaint

    Date:06/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order made May 15. Est shipping ***** days. Have not recieved notice of shipping now at >30 days. Nor any response to my emails.

  • Initial Complaint

    Date:05/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from seed sheets on 5/8/23. Quoted ship time was ***** days. At *********************************************************************************************** 2 more weeks. So, at best, they'd ship (not be received) 27 business days from ordering. Then add several days to actually show up. At that point, its too late for me to plant. I can no longer use their product because they failed to ship on time and request that the order be canceled/refund for the $115.48 that i paid them.

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my seedsheet over a month ago and after waiting longer than the quoted time I finally attempted to contact the company. I went on social media, on their page, and was told to contact them directly through their website, which I did. I received a response that they were not responding to inquiries. I then went back to social media to complain and was told to go through the same process; yet again, which I did. I have also left two emails with the company and none of my outreach has been addressed in any fashion.

  • Initial Complaint

    Date:07/21/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed before and have never received a response and only 4 of our pods sprouted. We would like a refund or replacement. Seed sheets offers a green thumb guarantee "You want to grow the perfect garden and nurture your tiny little seeds into giant fridge-filling harvests, so you can show off **************** and put healthy and delicious food on your table! Sometimes, despite all your best efforts, things just don't go as planned...Which is why we created the Greenthumb Guarantee. If any of your pods fail to sprout, we will happily send you free replacements."We ordered the custom seed sheet the plus size, followed all the directions and only 4 seed pods sprouted. I would like a replacement or refund

    Business Response

    Date: 08/21/2022

    We provide the customer with the ability to order replacement seed pods on our website. It does not appear the customer accessed this order form.

  • Initial Complaint

    Date:07/11/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I no ordered a custom garden from seedsheet. They stated on their website that if the seed pods dont grow for any reason they will replace the pods. The only thing that grew were weeds! When I used their customer contact page to send a message I got an email saying they were too busy and they wouldnt be answering emails. This has been a month ago or so. They should not offer a guarantee if they are not going to stand by it. I paid almost $200 for nothing to grow.

  • Initial Complaint

    Date:06/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 garden kits, and one large family garden, complete with the bag. Three of the garden kits were via a GMA promotion. They did not arrive in a timely manner, I had to email multiple times to get a response after it appeared they were delayed/lost in transit. Replacements were sent out missing the soil blocks that should have been included. I emailed back on that original chain with ZERO response. I reached out via instagram and while that attempt got a response, there was never a resolution, nor did I receive the missing soil.

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