Business Profilefor802 Honda

To make a long story, short:???This is a complaint about 802 Honda by a 3-time Honda Fit customer (who, FWIW, is an *********** disabled Veteran).Id dealt with Sales Manager (****), all three times Id gotten a Fit, over a period of ~10 years.When I moved from the boonies to the city 2/2022, and didnt really need a car anymore, I went to **** to ask if 802 Honda might be interested in buying out the lease on my creampuff, low-mileage (~****** miles), 2020 Ft EX **** said they would be.I turned my Fit into **** on 2/23/2022.The DMV paperwork 802 Honda filled out listed the sales price as $18,500, a token appreciation of ~$150 over what Id originally paid. But when 802 Honda put my Fit up for sale on their website (3/5/2022), however, I was floored t learn my Fit had actually appreciated a whopping ~$6,000 !I took the issue that I should have gotten a fair share of that appreciation, to Sales, and I cced everyone higher, including 802 Hondas owner, **** Birmingham.I can always fix a problem once I know about it, is what (among other similar pablum) **** touts about 802 Honda on their website.https://www.802honda.com/dealership/about.htm I also emailed **** directly.Eventually, he got back to me Did **** fix it?No!

I apologize that you are not happy with the situation. What you were asking for was to have your lease reinstated. That is out of our control, we even reached out to Honda to verify that was not an option. After the purchase of your vehicle, we had put it through a 182 Point Certified Pre-owned check, we had the vehicle fully detailed as well as some body work performed that was required in order to certify it. 802 Honda offered you to buy it back for what we had in it. We provided you documentation of exactly what was done to the vehicle. We offered you another lease or pre-owned vehicle we had here on the lot. We were open to a reasonable solution from you but you never presented us one, other than reinstating your lease. Like you said we paid you more than what you originally purchased the vehicle for. When we appraise or sell a vehicle we go off of live market data. When you came in for us to appraise your car we agreed upon a value and that number never changed.

Dissatisfied 802 Honda customers comments on 802 Hondas reply:I apologize that you are not happy with the situation. What you were asking for was to have your lease reinstated. That is out of our control, we even reached out to Honda to verify that was not an option. After the purchase of your vehicle, we had put it through a 182 Point Certified Pre-owned check, we had the vehicle fully detailed as well as some body work performed that was required in order to certify it. I apologize that you are not happy with the situation.Dissatisfied 802 Honda customers response:An apology that begins, I apologize that you [], is no apology at all.802 Honda offered you to buy [your 2020 Fit EX] back for what we had in it. We provided you documentation of exactly what was done to the vehicle.Dissatisfied 802 Honda customers response: What 802 Honda claims it did to my 2020 Fit EX, was that 802 Hondas left hand paid its right hand to certify it. (The better to increase their cost of my car, lower 802 Hondas profit on my 2020 Fit EX?)Hollywood accounting?(Google it).We offered you another lease or pre-owned vehicle we had here on the lot.Dissatisfied 802 Honda customers response:As bad as losing my 2020 Fit EX that I had from new was, buying a used car from 802 Honda would have been even worse.We were open to a reasonable solution from you but you never presented us one other than reinstating your lease.Dissatisfied 802 Honda customers response: Uh-uh.By March 10, 2022, when I responded to ***** email directly, I was no longer pursuing getting my 2020 Fit back.I in fact presented that we split the difference between the paltry, ~$150 that 802 Honda misrepresented to me was all my 2020 Fit EX had appreciated in todays wild used car market, and the sticker price 802 Honda put on my Fit EX, that clearly showed 802 Honda knew exactly how much my 2020 Fit EX had appreciated: a whopping ~$6,000 !**** didnt take me up on my compromise, or come back with his counter-compromise, or in any way offer to propose to fix the issue.Instead, 3/18/2022, **** emailed me, Call me if you would like to have a conversation. ************. If not, I will consider the matter closed.Like you said we paid you more than what you originally purchased the vehicle for.Dissatisfied 802 Honda customers response:As I said, 802 Honda paid me ~$150 more for my 2020 Fit EX than I originally paid, but by few days later when it put my my Fit for sale, 802 Honda had marked it up a staggering ~$6,000 over what I originally paid for it.When we appraise or sell a vehicle we go off of live market data. When you came in for us to appraise your car we agreed upon a value and that number never changed.When we appraise or sell a vehicle we go off of live market data.Dissatisfied 802 Honda customers response:As I said, 802 Honda appraised my 2020 Fit EX, to me, at ~$18,500.802 Honda appraised my former 2020 Fit EX, to buyers, at ~$24,500.When you came in for us to appraise your car we agreed upon a value and that number never changed. As I said, 802 Honda dug in its heels from the get-go, steadfastly refused to change its number, i.e., refused to compromise!It might behoove potential 802 Honda customers to reflect on the disconnect between what **** shouts to customers from the rooftops, then, when the chips ( i.e., $s) are down, disowns.If **** treated this 10-year, 3-time Fit customer, senior citizen of 86, disabled veteran, the way he did, why would any other 802 Honda customer dare hope he would never treat them (or their parent, their grandparent) so contemptuously?See https://www.802honda.com/dealership/about.htm for a note from 802 Hondas owner, in which,**** mouths a number of clichs (introducing dog Bentley is a disarming touch), trumpets his truly amazing team, pride in taking good care of all people - Employees and Customers alike, that all of our employees are empowered to do the right thing to help a customer, to email him at **************** with a question or an issue, that he can always fix a problem once he knows about it, so dont be shy.Hi, this is ******* and my name is ****. Thanks for visiting our website and hopefully we will soon see you in person at 802 Honda. We have a truly amazing team here and pride ourselves on taking good care of all people- that means Employees and Customers alike!Whether you are in search of a *************** or are searching for New or Used Cars, we will provide honest service, good advice, and do so in a friendly manner.All of our Employees are empowered to do the right thing to help a customer, so please ask us if you have a question, and tell us if you have an issue. If someone on our team cannot help, please email me at ****************, stop by for a visit, or call me on my cell phone ************.I can always fix a problem once I know about it, so don't be shy!Thanks for choosing 802 Honda.**** Birmingham Chief Dog ****** 802 HondaDave also emailed this to 802 Honda customers:Hello and thank you for your recent purchase. My name is **** Birmingham. I am the new Owner/General Manager of 802 Honda and active day to day in the dealership. Our team has one goal in mind; to serve our customers better and more professionally than ever.Soon, you may receive a satisfaction survey from Honda. This is a report card for our dealership, but more specifically a report card for your salesperson. The way these surveys or report cards are scored is unusual; only the very best answer qualifies as a passing grade. Hopefully, your salesperson did not fail you. If for any reason you cannot answer the survey with the very best answer available, I want to know. If for any reason you are dissatisfied with your transaction, I need to know. Please feel free to call me direct to my cell phone at **************. If you prefer, you can email me at ****************. I sincerely appreciate your feedback, good or not so good. My goal and the goal of the entire staff here at 802 Honda is to provide you with the best automotive experience available.Thank you again for your business.