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Find a Location

Heritage Family Credit Union has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHeritage Family Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Heritage Family Credit Union has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      30 Allen St, Rutland, VT 05701-4834
      BBB File Opened:
      5/2/2011
      Years in Business:
      68
      Business Started:
      1/1/1956
      Type of Entity:
      Corporation
      Number of Employees:
      106
      Alternate Business Name
      • Heritage Family
      • Heritage Way
      • Rutland Financial Group
      Business Management
      • Mr. Ronald Hance, President
      • Mr. Matt Levandowski, President/CEO
      Contact Information

      Principal

      • Mr. Ronald Hance, President

      Customer Contact

      • Mr. Paul Lassen, Vice President
      • Mr. Matt Levandowski, President/CEO
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/05/2022

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      On 12/20/2021 I deposited 2 inheritance checks for a total of $75,000. The bank justifiably put a 9-business day hold on my funds availability as I am a new member at **** and the deposit was large. The hold was released as promised on January 3rd, 2022. I went to the branch that day to have my funds wired to my ******************* account. After the banker completed my wire to Fidelity, I returned home to trade stocks on Fidelity's trading platform. About an hour into trading, I noticed that I had just missed a call but there was a voicemail. It was the same banker telling me that my wire had been canceled by someone on their staff and that my funds were no longer available for an additional 10 days ending January 13th, 2022. I called and emailed the branch manager to try to find out what was going on. I heard nothing. So, I called the **** ***** and left him a voicemail. I also sent him a questioning email. **** returned my call and told me that my account is new, true. He told me that my deposit was large, true. The original 9 business day hold was for those two facts. He told me that my credit was poor, true; I wasn't applying for a loan or a credit card, relevance? And he told me that all of those things combined were textbook signs of wire fraud. He profiled me and essentially told me that I could be committing fraud and they needed 10 additional days to make sure that my deposit was legitimate. The 2 checks were drawn on ***** Fargo in Arizona. I called ***** Fargo myself and learned that they paid both checks to the **** on 12/21/2021, just 1 day after I deposited the checks. I provided that information to the branch manager, ***, so that he could verify that himself. Today, I emailed the **** ***** all of the documents that came to me with the inheritance checks. The documents made it ******* clear that my 2 checks were 100% legitimate and verifiable. The **** ***** has no right to profile me as a criminal which he did in words and by the extra 10-day hold.
      Read More

      Customer Reviews

      0 Customer Reviews

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