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Find a Location

Shearer VW has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Shearer VW

      1030 Shelburne Rd S Burlington, VT 05403-6939

    Business ProfileforShearer VW

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Acura of South Burlington is engaged in automobile sales (new and used), service, leasing, rentals, parts and body shop service. The business was established and incorporated in Vermont. They employ 12 people. Mr. William J. Savoie is the Vice-President of the business. Mr. Jeffrey M. Savoie is the President. Mr. Philip Bogdonoff is the Treasurer. Any questions or problems should be directed to the attention of Mr. William J. Savoie.

    Business Details

    Location of This Business
    1030 Shelburne Rd, S Burlington, VT 05403-6939
    BBB File Opened:
    5/6/2005
    Years in Business:
    30
    Business Started:
    1/1/1994
    Business Incorporated:
    1/1/1994
    Type of Entity:
    Corporation
    Number of Employees:
    12
    Alternate Business Name
    • Lewis Acura
    Business Management
    • Mr. William J. Shearer, Vice President
    • Mr. Dave Swartz, General Manager
    Contact Information

    Principal

    • Mr. William J. Shearer, Vice President

    Customer Contact

    • Mr. William J. Shearer, Vice President
    • Mr. Eric Smith, Service Manager
    • Mr. Dave Swartz, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jayne S.

    1 star

    03/30/2023

    We purchased a used/certified VW Alltrack. The sunroof seal and carpets had been replaced two months prior, so we believed the issue was resolved. First trip through the car wash, the sunroof leaked and stained the headliner. Car smelled of mold. After two weeks of negotiating via email, including some not nice exchanges with used car sales manager, Shearer agreed to take back the car. Shearer refunded most of our purchase money, but kept $2,000 for our driving the moldy car ***** miles in five weeks. Be VERY careful doing business with Shearer VW.

    Shearer VW Response

    03/31/2023

    Thank you for taking the time to bring this to our attention. The clients purchased the vehicle, in person, on Feb. 2nd of 2023. It was brought to our attention in March that they were not happy with an odor resonating from the vehicle. We offered to pick the car up from their home to assess and repair and verify their concern. We also offered to provide them with a courtesy vehicle, at no charge, while their concerns were addressed. Initially they agreed to this and we had plans to pick the vehicle up. Over the weekend they decided against that and asked us to purchase the vehicle back from them. We made them an offer to purchase the vehicle back, they gave us a counter offer at $27,500. We accepted their counter offer and bought the vehicle back from them on March 20th 2023. Please let me know if you have questions or need additional assistance. ********************* General Sales Manager ************** **********************************

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