ComplaintsforSuch A Voice, LLC

• Initial Complaint

  08/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I enrolled for classes on 08/26/2022. My credit card was charged $2,947.50. I emailed 08/29/2022 to inform **** that due to my recently purchased home needing more renovations than anticipated, I wouldnt be able to afford the classes. My receipt says refunds can be requested up to 7 days after purchase. No one has answered me besides ***** *******. As soon as I requested cancellation I started receiving notices of classes to schedule, notices of equipment being shipped, all AFTER Id requested cancellation. *** Levine, *******************, ************************ and ***** have all been emailed requesting my refund. I had no choice but dispute the charges with my credit card company. This is no way to do busimess. ,

  

  Business response

  08/31/2022

  Hi *****,
  
  We have already received and honored your request to cancel. As you mentioned, ***** ******* has been attentive to your request, and sent you confirmation on 08/30/2022 at 5:23pm that you would be refunded, prior to us receiving notice of this BBB complaint or your credit card chargeback.  The emails you received after your request to cancel are all automated.  Like most businesses, we have systems in place to help us fulfill on our program after your enrollment.  They can be turned off after cancellation, but it doesnt happen immediately.  You have received email confirmation from *************************** at 11:44am this morning (08/31/22) that your refund has been processed, so hopefully this case has been resolved to your satisfaction. As you know, the banks typically take a few days to process a refund on their end, but it is in motion.  We hope to have you back in the future.
  
  
  All the best,

  *******************

  CEO of Such A Voice

  Customer response

  08/31/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business response

  09/06/2022

  Hi *****,

  You have been refunded ***** in full, and we were able to cancel your home studio shipment.  I'm unclear why you would've rejected my response, as we've fulfilled on everything you've asked of us. You didn't provide any detail in your response.  So please elaborate if we have not fully honored your request.

  Thank you,

  -*******************

  Customer response

  09/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩